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  • September 1999 (Revised September 1999)
  • Case

Convergys Corporation

By: Stephen P. Bradley and Kelley Porter
Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Growth and Development Strategy; Management Practices and Processes; Service Delivery; Service Operations; Strategy; Competitive Strategy; Corporate Strategy; Information Industry; Service Industry
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Bradley, Stephen P., and Kelley Porter. "Convergys Corporation." Harvard Business School Case 700-042, September 1999. (Revised September 1999.)
  • May 1997
  • Teaching Note

Product Development Process, Organization and Improvement, Instructor's Note

By: Marco Iansiti
Explores how development projects fit (or do not fit) within a firm's development strategy and its wider competitive goals. Module materials, and this note, focus on two broad approaches to process design (sequential and flexible) that were originally introduced in the... View Details
Keywords: Goals and Objectives; Management Practices and Processes; Product Development; Performance Improvement; Competition
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Iansiti, Marco. "Product Development Process, Organization and Improvement, Instructor's Note." Harvard Business School Teaching Note 697-106, May 1997.
  • October 1991 (Revised June 1996)
  • Case

Lotus MarketPlace: Households

By: Lynn S. Paine
Managers at Lotus and Equifax must decide what to do about their new jointly developed database and software product Lotus MarketPlace which has been criticized as a threat to individual privacy. The Product, which would allow small businesses to buy targeting mail... View Details
Keywords: Information; Business or Company Management; Rights; Ethics; Marketing Communications; Applications and Software; Product Marketing; Information Technology Industry
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Paine, Lynn S. "Lotus MarketPlace: Households." Harvard Business School Case 392-026, October 1991. (Revised June 1996.)
  • 24 Aug 2015
  • News

What Facebook’s Anti-Bias Training Program Gets Right

  • 01 Jul 2015
  • News

From Waze for crowds to Uber for street food

  • 23 Jun 2021
  • News

Investors Burned by Fraud Get Better at Detecting Future Bad Actors

  • 22 Sep 2020
  • News

Divine Decadence or Business Turnaround? The Case of Venezuelan Chocolate

  • 2020
  • Working Paper

Immigration Policy Levers for U.S. Innovation and Startups

By: William R. Kerr and Sari Pekkala Kerr
Immigrants account for about a quarter of U.S. invention and entrepreneurship despite a policy environment that is not well suited for these purposes. This chapter reviews the U.S. immigration policy environment that governs how skilled migrants move to America for... View Details
Keywords: Invention; Innovation; Startups; High-tech; Immigration; Entrepreneurship; Innovation and Invention; Business Startups; Venture Capital; United States
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Kerr, William R., and Sari Pekkala Kerr. "Immigration Policy Levers for U.S. Innovation and Startups." Harvard Business School Working Paper, No. 20-105, April 2020.

    Taking Innovation to the Streets: Microgeography, Physical Structure, and Innovation

    In this paper, I analyze how the physical layout of cities affects innovation by influencing the organization of knowledge exchange. I exploit a novel data set covering all census block groups in the contiguous United States with information on innovation outcomes,... View Details

    • February 2024
    • Supplement

    Can Cities Beat the Heat? (B3): Chattanooga Climate Action Snapshot

    By: Rosabeth Moss Kanter, Coelin P. Scibetta and Jacob A. Small
    Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details
    Keywords: Cities; Climate; Climate Impact; Innovation; Mitigation Policies; Carbon Footprint; Investing; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; United States; Tennessee
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    Kanter, Rosabeth Moss, Coelin P. Scibetta, and Jacob A. Small. "Can Cities Beat the Heat? (B3): Chattanooga Climate Action Snapshot." Harvard Business School Supplement 324-084, February 2024.
    • February 2024
    • Supplement

    Can Cities Beat the Heat? (B5): Detroit Climate Action Snapshot

    By: Rosabeth Moss Kanter and Jacob A. Small
    Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details
    Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Detroit
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    Kanter, Rosabeth Moss, and Jacob A. Small. "Can Cities Beat the Heat? (B5): Detroit Climate Action Snapshot." Harvard Business School Supplement 324-086, February 2024.
    • February 2024
    • Supplement

    Can Cities Beat the Heat? (B10): Pittsburgh Climate Action Snapshot

    By: Rosabeth Moss Kanter, Coelin P. Scibetta and Jacob A. Small
    Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details
    Keywords: Mitigation Policies; Carbon Footprint; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; City; Innovation Strategy; Investment; United States; Pittsburgh
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    Kanter, Rosabeth Moss, Coelin P. Scibetta, and Jacob A. Small. "Can Cities Beat the Heat? (B10): Pittsburgh Climate Action Snapshot." Harvard Business School Supplement 324-091, February 2024.
    • February 2024
    • Supplement

    Can Cities Beat the Heat? (B14): San Jose Climate Action Snapshot

    By: Rosabeth Moss Kanter, Hailey Chen and Jacob A. Small
    Climate snapshots provide a summary of climate actions that occurred between 2018 and 2024, highlighting major green initiatives, innovations, carbon mitigation strategy, and action across multiple levels of government and the private sector. Snapshots also provide an... View Details
    Keywords: Cities; Climate; Climate Impact; Innovation; Mitigation Policies; Carbon Footprint; Investing; Climate Finance; Mobility; Adaptation; Renewable Energy; Climate Change; Problems and Challenges; Sustainable Cities; Innovation and Invention; United States; San Jose
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    Kanter, Rosabeth Moss, Hailey Chen, and Jacob A. Small. "Can Cities Beat the Heat? (B14): San Jose Climate Action Snapshot." Harvard Business School Supplement 324-095, February 2024.
    • February 2017
    • Teaching Note

    Oversight Systems

    By: Frank Cespedes
    This Teaching Note accompanies the case, set in May 2016, which discusses sales strategy and channel partnerships at Oversight Systems, an early stage software firm that developed analytics for organizations to monitor their data for errors, fraud, and operational... View Details
    Keywords: Sales; Sales Strategy; Entrepreneurial Sales; Entrepreneurial Sales And Marketing; Software Sales; Marketing; Marketing Management; Pricing; Salesforce Management; Distribution Channels; Marketing Strategy; Technology Industry; North America
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    Cespedes, Frank. "Oversight Systems." Harvard Business School Teaching Note 817-120, February 2017.
    • January 26, 2017
    • Article

    Executives and Salespeople Are Misaligned—and the Effects Are Costly

    By: Frank V. Cespedes and Christopher Wallace
    This article discusses the results of a survey of senior executives, middle managers, and sales people from companies across a variety of industries. The survey focused on questions about how well their companies’ strategies informed six critical elements of their... View Details
    Keywords: Business Strategy; Sales; Perception
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    Cespedes, Frank V., and Christopher Wallace. "Executives and Salespeople Are Misaligned—and the Effects Are Costly." Harvard Business Review (website) (January 26, 2017).
    • July 2016
    • Technical Note

    Net Neutrality: A Managerial Perspective

    By: Shane Greenstein and Christine Snively
    The net neutrality debate had implications for Internet service providers, content providers, and end users. This note aims to inform the reader of the various sides of the debate where open issues remain, as well as what aspects an entrepreneur, investor, or content... View Details
    Keywords: Net Neutrality; Information Technology; Internet and the Web; Information Infrastructure; Technology Industry
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    Greenstein, Shane, and Christine Snively. "Net Neutrality: A Managerial Perspective." Harvard Business School Technical Note 617-006, July 2016.
    • December 2014 (Revised May 2016)
    • Case

    Dhamani Jewels: Becoming a Global Luxury Brand

    By: Lynda Applegate and Lisa C. Mazzanti
    Dhamani started as a loose gemstone dealer in 1969 in Jaipur, India. By the 2000s, it was headquartered in Dubai, United Arab Emirates and had expanded into diamonds and retail. The family business was now in its second generation of leadership and aimed to become a... View Details
    Keywords: Luxury Retail; Jewelry; Luxury Goods; UAE; Retail; Brands and Branding; Family Business; Apparel and Accessories Industry; Dubai; India
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    Applegate, Lynda, and Lisa C. Mazzanti. "Dhamani Jewels: Becoming a Global Luxury Brand." Harvard Business School Case 815-087, December 2014. (Revised May 2016.)
    • December 1992
    • Case

    Du Pont: Corporate Advertising for 1992

    By: Stephen A. Greyser and Norman Klein
    Describes Du Pont's 1992 corporate advertising campaign, and its objectives and key messages. The campaign is set in the context of Du Pont's historical corporate positioning ("better things for better living"). Includes target audiences, budget considerations, and the... View Details
    Keywords: Advertising Campaigns; Brands and Branding; Marketing Communications; Marketing Strategy; Corporate Strategy; Chemical Industry
    Citation
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    Greyser, Stephen A., and Norman Klein. "Du Pont: Corporate Advertising for 1992." Harvard Business School Case 593-023, December 1992.
    • 24 Apr 2015
    • News

    How to Identify a Bad Investor

    • 10 May 2015
    • News

    Wearable technology finds its place on campus

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