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Show Results For
- All HBS Web
(7,903)
- People (37)
- News (1,825)
- Research (4,835)
- Events (43)
- Multimedia (59)
- Faculty Publications (3,119)
- July 2021 (Revised October 2021)
- Case
Allianz Customer Centricity: Is Simplicity the Way Forward?
By: Eva Ascarza and Emilie Billaud
This case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies’ abilities to provide customer satisfaction while... View Details
Keywords: Simplicity; Customer Focus and Relationships; Customization and Personalization; Customer Satisfaction; Performance Efficiency; Strategy; Insurance Industry; Europe; Germany
Ascarza, Eva, and Emilie Billaud. "Allianz Customer Centricity: Is Simplicity the Way Forward?" Harvard Business School Case 522-008, July 2021. (Revised October 2021.)
- 09 Nov 2015
- News
The World's Most Influential Business Thinkers 2015
- 25 Feb 2013
- Working Paper Summaries
Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems
Keywords: by Anita L. Tucker
- 03 Aug 2021
- News
Leading Maryland’s Only Black-Owned and -Managed Commercial Bank to Be a Pandemic Resource
The Baltimore Sun recently highlighted the work of John Lewis (MBA 2004), President and Chief Operating Officer of Harbor Bank of Maryland, which the newspaper notes became a vital pandemic-era resource for businesses looking to obtain... View Details
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
Negativity spreads faster than positivity online, and news organizations at both ends of the political spectrum are leveraging this tendency on Twitter, according to a new study. To test whether the... View Details
- Article
Enfranchisement of Service Workers
By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
Schlesinger, Leonard A., and James Heskett. "Enfranchisement of Service Workers." California Management Review 33, no. 4 (Summer 1991).
- Web
Seen and Unseen | Baker Library | Bloomberg Center | Harvard Business School
“discovering” the lake that would come to bear his name. Even though Native peoples were instrumental in Europeans’ arrival into the lands represented on this card, in this image, the Huron are pushed to the edge of the frame and View Details
- 29 Jul 2020
- Blog Post
To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS
their position in the firm, and a location near my husband’s next duty station. For me, the industry that met all of those criteria was consulting. As recruiting began, I went to every coffee chat, lunch,... View Details
- 01 Apr 2001
- News
New Ventures New Gains
with asked tough questions that made us think about the critical issues and figure out if we had a viable business.” “John Deighton was — in a very positive way — a healthy skeptic,” says ZEFER’s Tjan of his... View Details
- 22 Feb 2022
- News
New Urban Order
don’t just serve those in a position to put solar panels on their roof or EV hookups in their garage,” she says. “Green energy needs to be accessible and affordable in every city neighborhood. We have a... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation
- 07 Jan 2020
- Cold Call Podcast
Can Capitalism Be Fixed by Making Companies More Just?
- March 1983
- Article
Brilliant but Cruel: Perceptions of Negative Evaluators
By: T. M. Amabile
Using edited excerpts from actual negative and positive book reviews, this research examined the hypothesis that negative evaluators of intellectual products will be perceived as more intelligent than positive evaluators. The results strongly supported the hypothesis.... View Details
Keywords: Social Psychology; Situation or Environment; Performance Evaluation; Perception; Status and Position; Attitudes; Prejudice and Bias; Power and Influence
Amabile, T. M. "Brilliant but Cruel: Perceptions of Negative Evaluators." Journal of Experimental Social Psychology 19 (March 1983): 146–156. (Reprinted in: E. Aronson (Ed.) (1984), Readings about the social animal (3rd. ed.). San Francisco: Freeman.)
- 24 Aug 2021
- News
What We Still Need to Learn about AI in Marketing — and Beyond
- 08 May 2015
- News
A new view of the cost of equity and capital requirements for banks
positive relationship between risk and return is strong between asset classes (say, stocks and bonds), it is weak within classes, such as the stock market. By analyzing a large... View Details
- 26 Oct 2017
- Research Event
In an Era of 'Fake News,' What is the Future of Advertising and Publishing?
Design. With extensive background experience in digital content, most recently as executive vice president of product and technology at the New York Times, Kinsey Wilson, currently a visiting fellow at the Shorenstein Center, had a... View Details
- 01 Aug 2015
- News
Harvard professor warns of infrastructure woes
- Article
Young and No Money? Never Mind: The Material Impact of Social Resources on New Venture Growth
By: Mukti Khaire
Although growth is a desirable outcome for new ventures due to the many advantages of large size, most new firms fail to grow, largely due to their limited resources and adaptability. This paper addresses the question of how new ventures grow despite their limited... View Details
Keywords: Business Startups; Entrepreneurship; Growth and Development Strategy; Organizational Change and Adaptation; Status and Position; Advertising Industry; Chicago; New York (city, NY)
Khaire, Mukti. "Young and No Money? Never Mind: The Material Impact of Social Resources on New Venture Growth." Organization Science 21, no. 1 (January–February 2010): 168–185.
- 15 Dec 2015
- News
The Year in Ideas 2015
company has seen that positive reaction in practice: The 8-million-pound test crop of White Russets sold out in just weeks. Stop Collaborating Collaboration is useful when collecting information on a problem, Assistant Professor Ethan... View Details
- October 18, 2017
- Editorial
Why We Must Embrace, Not Fear, the Technology That Is Revolutionising Education and Jobs
By: Peter Tufano
Tufano, Peter. "Why We Must Embrace, Not Fear, the Technology That Is Revolutionising Education and Jobs." International Business Times (October 18, 2017).