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- All HBS Web
(6,932)
- News (1,270)
- Research (4,455)
- Events (116)
- Multimedia (73)
- Faculty Publications (3,098)
Show Results For
- All HBS Web
(6,932)
- News (1,270)
- Research (4,455)
- Events (116)
- Multimedia (73)
- Faculty Publications (3,098)
- 01 Jun 2014
- News
How to Make Robots Seem Less Creepy
- 15 Oct 2012
- News
Pay-as-You-Drive Insurance: Big Brother Needs a Makeover
- 05 Mar 2012
- News
Josh Lerner Plans A Better Private Equity Database
- Research Summary
Overview
By: Ethan C. Rouen
Relying on empirical archival methodologies—as well as techniques in data science—to develop and structure new sources of data by which to approach questions of looming disclosure changes, Professor Rouen has focused on one of the Securities and Exchange Commission’s... View Details
- 16 Feb 2024
- Research & Ideas
Is Your Workplace Biased Against Introverts?
conducted five studies to explore differences in how extroverts and introverts express, perceive, and experience passion on the job. To extract data from subjective expressions of passion, the team created a novel “passion experiences and... View Details
Keywords: by Ben Rand
- 2022
- White Paper
Census II of Free and Open Source Software - Application Libraries
By: Frank Nagle, James Dana, Jennifer Hoffman, Steven Randazzo and Yanuo Zhou
Produced in partnership with Harvard Laboratory for Innovation Science (LISH) and the Open Source Security Foundation (OpenSSF), Census II is the second investigation into the widespread use of Free and Open Source Software (FOSS). The Census II effort utilizes data... View Details
Nagle, Frank, James Dana, Jennifer Hoffman, Steven Randazzo, and Yanuo Zhou. "Census II of Free and Open Source Software - Application Libraries." White Paper, Linux Foundation and Laboratory for Innovation Science at Harvard, March 2022.
- 2025
- Working Paper
Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning
Reinforcement learning (RL) offers potential for optimizing sequences of customer interactions by modeling the relationships
between customer states, company actions, and long-term value. However, its practical implementation often faces significant
challenges.... View Details
Keywords: Dynamic Policy; Deep Reinforcement Learning; Representation Learning; Dynamic Difficulty Adjustment; Latent Variable Models; Customer Relationship Management; Customer Value and Value Chain; Foreign Direct Investment; Analytics and Data Science
Ma, Liangzong, Ta-Wei Huang, Eva Ascarza, and Ayelet Israeli. "Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning." Harvard Business School Working Paper, No. 25-037, February 2025.
- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
Fuller says—and every little bit counts. Fuller found that, if caregiving support prevented five employees from quitting, it would save the company $200,000. That math assumes the employees earn an average of $80,000 and carry a replacement cost of 50 percent. Fuller... View Details
Keywords: by Kara Baskin
- January 2021
- Case
Bespoken Spirits: Disrupting Distilling
By: Benjamin C. Esty and Daniel Fisher
On October 7, 2020, Bespoken Spirits publicly announced it had received $2.6 million of seed funding for its “sustainable maturation process,” a process that could produce award-winning whiskeys in just days rather than years using a novel technology and data science. ... View Details
Keywords: Business Ventures; Business Strategy; Competitive Advantage; Disruption; Entrepreneurship; Environmental Sustainability; Cash Flow; Disruptive Innovation; Innovation Strategy; Brands and Branding; Business Model; Consumer Products Industry; Food and Beverage Industry; Service Industry; United States; California
Esty, Benjamin C., and Daniel Fisher. "Bespoken Spirits: Disrupting Distilling." Harvard Business School Case 721-419, January 2021.
- Web
Health Policy (Management) - Doctoral
evaluate unique data and reach relevant, independent conclusions that advance your subfield. Areas of Specialization Health Care Quality Health Care Ventures Operations Strategy Process Improvement Program Requirements Profiles Celia... View Details
- September 2023
- Article
Measuring Time Use in Rural India: Design and Validation of a Low-Cost Survey Module
By: Erica Field, Rohini Pande, Natalia Rigol, Simone Schaner, Elena Stacy and Charity Troyer Moore
Time use data can help us understand individual labor supply choices, especially
for women who often provide unpaid care and home production. Although
enumerator-assisted diary-based time use data collection is suitable for
low-literacy populations, it is costly and... View Details
Field, Erica, Rohini Pande, Natalia Rigol, Simone Schaner, Elena Stacy, and Charity Troyer Moore. "Measuring Time Use in Rural India: Design and Validation of a Low-Cost Survey Module." Journal of Development Economics 164 (September 2023): 103105.
- Web
Accounting & Management - Faculty & Research
financial‐statement analysis, link segment data to strategic inflection points, and evaluate leadership communication. July 3, 2025 Article A New Framework for Reducing Healthcare Disparities By: Susanna Gallani , Mary Lynch Witkowski,... View Details
- Web
Value-Based Health Care - Institute For Strategy And Competitiveness
regulatory barriers to value-based health care, including fraud and abuse laws such as the Stark law limiting physician referrals, anti-trust laws, data privacy laws limiting information and data sharing,... View Details
- 30 Apr 2021
- Research & Ideas
Why Anger Makes a Wrongly Accused Person Look Guilty
relying on a person’s facial expressions, try and get the data and see if the claim has merit before you decide on guilt." “That’s not always easy to do,” admits John, but the more you can get to the bottom of an issue by talking through... View Details
Keywords: by Michael Blanding
- 21 Nov 2008
- Working Paper Summaries
Applicant and Examiner Citations in U.S. Patents: An Overview and Analysis
Keywords: by Juan Alcacer
- Winter 2020
- Article
The Economics of Maps
By: Abhishek Nagaraj and Scott Stern
For centuries, maps have codified the extent of human geographic knowledge and shaped discovery and economic decision-making. Economists across many fields, including urban economics, public finance, political economy, and economic geography, have long employed maps,... View Details
Nagaraj, Abhishek, and Scott Stern. "The Economics of Maps." Journal of Economic Perspectives 34, no. 1 (Winter 2020): 196–221.
- 2011
- Working Paper
The Impact of Forward-Looking Metrics on Employee Decision Making
By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan
This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details
- Article
Market Heterogeneity and Local Capacity Decisions in Services
By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
Campbell, Dennis, and Frances X. Frei. "Market Heterogeneity and Local Capacity Decisions in Services." Manufacturing & Service Operations Management 13, no. 1 (Winter 2011): 2–19. (Lead Article.)