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Show Results For
- All HBS Web
(5,070)
- People (55)
- News (1,412)
- Research (2,176)
- Events (14)
- Multimedia (96)
- Faculty Publications (1,464)
- Web
Continuity of Strategic Direction - Institute For Strategy And Competitiveness
“Reinvention” and frequent shifts in direction are costly and confuse the customer, the industry, and the organization. Continuity of strategy is essential to creating and sustaining competitive advantage. This means: Understanding the strategy throughout the... View Details
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
crucial social skills for young adults who grew up in single-child households, creates lifelong Yum! Brands customers, and develops a culture of customer service in a country where there was none. The restaurant management program is... View Details
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
an impressive education and training facility called St. Charles, outside of Chicago, which focuses on maintaining currency in the skill levels of their professionals, as well as providing a leading tool for equipping their professionals... View Details
- 06 Jul 2023
- News
Home Economics
nonprofit. The organization uses an evidence-based “graduation approach” that provides two years of support to help these women build new livelihoods and micro-enterprises. This includes supporting basic needs, setting up savings groups, providing financial and... View Details
Keywords: April White
- 25 Jun 2018
- Research & Ideas
In America, Immigrants Really Do Get the Job Done
toward a healthy economy and future gains? There are several levers such as investing heavily in robotics and labor-augmenting machinery, but immigration can also be a powerful way for countries to continue economic development and growth.” Highly View Details
- 01 Dec 2019
- News
Bridging the Gap
middle-skill career fields,” he says. Respiratory therapist Michelle Powell (above) trains Howard School students Rudy Vasquez and Junior Juan in how to take a blood pressure reading; below, Shakaya Finley and Jamesha Owens practice those View Details
- Web
Finding Talent Opportunities
alumni resume databases Leadership Fellows Program Leverage the experience, energy, and analytical skills of MBAs for one year with financial support from HBS. Learn more about this opportunity for nonprofit and public-sector... View Details
- Web
Global Opportunity Fellowship GO: AFRICA - Alumni
Africa will contribute to your career development. The nature of your role, the specific activities you will perform, projects you are expected to complete with clear deliverables, and how your role fits within the organization. Why you are sought this specific... View Details
- Web
The John H. McArthur Fellowship for Canadian MBA Students - Global
The John H. M c Arthur Canadian Fellowship for Canadian MBA Students The John H. McArthur Canadian Fellowship provides financial assistance to Canadians to enable them to attend Harvard Business School and thereby acquire the leadership View Details
- spring 1991
- Article
Breaking the Cycle of Failure in Services
By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
Schlesinger, Leonard A., and James Heskett. "Breaking the Cycle of Failure in Services." MIT Sloan Management Review 32, no. 3 (spring 1991): 17–28.
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
from COVID-19: The Business Skills Doctors Need Why American Health Care Needs Its Own SEC Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/JohnnyGreig View Details
- Web
Virtual Job Search Teams - Alumni
to other helpful resources. Schedule an Appointment Career coaches are available to meet with HBS alumni for 40-minute telephone appointments (up to four per calendar year). This service is complementary to HBS alumni. Unsure of What You're Looking For? You do not need... View Details
- April 2021 (Revised June 2021)
- Case
IBM: Design Thinking
By: Srikant M. Datar, Amram Migdal and Paul Hamilton
This case describes the 2012-2020 effort at IBM to implement design thinking throughout the company and hire thousands of designers to serve on every product team alongside technical engineers and developers and product managers. IBM’s design transformation is told... View Details
Keywords: Business Ventures; Business Divisions; Business Units; Business Organization; Change; Change Management; Transformation; Competency and Skills; Talent and Talent Management; Design; Human Resources; Recruitment; Selection and Staffing; Innovation and Invention; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Jobs and Positions; Job Design and Levels; Leading Change; Management; Business or Company Management; Goals and Objectives; Management Practices and Processes; Operations; Product; Product Design; Product Development; Organizations; Business Processes; Organizational Change and Adaptation; Organizational Design; Organizational Structure; Strategy; Adaptation; Adoption; Technological Innovation; Information Infrastructure; Information Technology; Technology Industry; Information Technology Industry; United States
Datar, Srikant M., Amram Migdal, and Paul Hamilton. "IBM: Design Thinking." Harvard Business School Case 121-007, April 2021. (Revised June 2021.)
- Web
Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015) - Recruiting
role in the Africa Business Club as co-leader of the Africa Business Conference . Leading the conference provided Nneka with a window into how her interests and skills could fit together to drive impact. She and her co-lead brought... View Details
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
how these management skills can be acquired through peer networks, the researchers partnered with the Indian Software Product Industry Roundtable (iSPIRIT), a think tank that promotes the growth of Indian software product companies. The... View Details
Keywords: by Dina Gerdeman
- June 2020 (Revised March 2024)
- Case
Deloitte's Pixel (A): Consulting with Open Talent
By: Michael L. Tushman, John Winsor and Kerry Herman
Deloitte Consulting’s General Manager Balaji Bondili, head of Pixel, considers how best to grow Deloitte Consulting’s use of open (on-demand) talent, as consulting companies and their clients face transformative change in the way client engagements and projects get... View Details
Keywords: Disruption; Talent and Talent Management; Growth and Development Strategy; Organizational Change and Adaptation; Consulting Industry; United States
Tushman, Michael L., John Winsor, and Kerry Herman. "Deloitte's Pixel (A): Consulting with Open Talent." Harvard Business School Case 420-003, June 2020. (Revised March 2024.)
- Web
Credential of Leadership, Impact, and Management in Business | HBS Online
Introduction to Credential of Leadership, Impact, and Management in Business (CLIMB) Our Most Comprehensive Offering 5 pre-set courses + 2 electives + a capstone project. Choose from the New Leader or Experienced Leader learning paths. 100% online Develop current,... View Details
- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
end in a draw. “You can imagine a number of different scenarios, where Slack turns out to be very successful in certain segments—engineering, IT—and Teams is more successful in others,” he says. “That’s a very reasonable scenario.” Related Reading: Why Digital Is a... View Details
- 04 Aug 2003
- Research & Ideas
Shackleton: An Entrepreneur of Survival
testament to his leadership skills that eight members of the ill-fated Endurance voyage signed up for Shackleton's next expedition to Antarctica. Martha Lagace: Why was Shackleton's voyage good HBS case material? Nancy Koehn: There are... View Details
Keywords: by Martha Lagace
- October 2017 (Revised October 2020)
- Case
Coaching Makena Lane
By: Ethan Bernstein and Om Lala
Makena Lane has a gift for producing results, even in the challenging retail context of the 2010s, but she also has a knack for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in... View Details
Keywords: Executive Coaching; Employee Promotions; Career Transition From Consulting To Operating Role; 360-degree Feedback; Retail; Organizational Behavior; Personal Strategy ＆ Style; Mentoring; Coaching; Talent and Talent Management; Growth and Development; Employees; Leadership Style; Leadership Development; Management Style; Performance Evaluation; Personal Development and Career; Retail Industry; Australia; Europe; Canada; South Africa; United States; Asia
Bernstein, Ethan, and Om Lala. "Coaching Makena Lane." Harvard Business School Case 418-031, October 2017. (Revised October 2020.)