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  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

Summing Up Can creativity and innovation be managed? Judging from responses to questions posed by practitioner panelists at a recent colloquium on "Creativity, Entrepreneurship, and Organizations of the Future" at Harvard Business School, many feel that... View Details
Keywords: by Jim Heskett
  • 04 Oct 2019
  • Working Paper Summaries

Soul and Machine (Learning)

Keywords: by Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano et al.
  • 28 Dec 2020
  • Interview

Psychological Safety and Fearless Organisations

By: Amy C. Edmondson and Vesna Lucca
In This Podcast:
• The ugly and beauty in transformational change
• Why don’t all companies create psychological safety
• Her passion to create a better workplace
• Buckminster Fuller
• The importance of system thinking
• The power... View Details
Keywords: Psychological Safety; Organizational Culture; Transformation
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  • 16 May 2012
  • Research & Ideas

Can Decades of Military Overspending be Fixed?

virtually mandates changes to contracts as requirements are added or changed; and financial incentives that reward lowball contractor bids and provide negative sanctions for failing to spend all the allocated funds." It doesn't help... View Details
Keywords: by J. Ronald Fox; Service
  • October 2018 (Revised July 2023)
  • Case

Innovation at Uber: The Launch of Express POOL

By: Chiara Farronato, Alan MacCormack and Sarah Mehta
Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This product offers a reduced price to riders willing to carpool, walk a short distance to/from their pick-up and drop-off points, and wait a... View Details
Keywords: Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Decision Making; Technology Industry; California; San Francisco
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  • Article

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

By: Robert S. Huckman and Bradley R. Staats
In this paper, we consider how the structures of tasks and teams interact to affect team performance. We study the effects of diversity in experience on a team's ability to respond to task changes by separately examining interpersonal team diversity (i.e., differences... View Details
Keywords: Management; Groups and Teams; Performance; Problems and Challenges; Projects; Experience and Expertise; Change; Diversity; Information Technology Industry; India
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  • September 1990 (Revised November 1991)
  • Case

Merck & Co., Inc. (B)

In late 1986, Merck revised its performance review and pay practices. The most important change was a shift from an absolute rating system to a forced-distribution system in which managers are forced to adhere to a given distribution of performance ratings. Other major... View Details
Keywords: Performance Evaluation; Compensation and Benefits; Pharmaceutical Industry
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  • June 1995
  • Case

Northern Telecom and Tong Guang Electronics (B): Building Success

By: Rosabeth M. Kanter and Pamela A. Yatsko
This case continues the story of the joint venture in China between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China. It shows how North Americans learned to operate in a very different cultural environment in China and provides an opportunity to... View Details
Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Leadership; Cross-Cultural and Cross-Border Issues; Culture; Telecommunications Industry; Manufacturing Industry; Canada; China
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  • 06 May 2019
  • News

20 Minutes With: Lauren H. Cohen of Harvard’s Executive Education Program

  • 27 Jul 2020
  • Book

Reflection: The Pause That Brings Peace and Productivity

what to do and when. “That is your call,” he says. What the design principles provide is a template for sound reflection in a hectic world. [div class=infogram-embed data-id=_/VZte60GUZvifD3GzJskt][/div] 1: Aim for good enough For many of the View Details
Keywords: by Dina Gerdeman
  • 22 Nov 2021
  • Blog Post

Class of 2021 Career Choices

The HBS class of 2021 weathered quite a few setbacks with the rapid changes to their internships in the summer of 2020, some of which were pulled entirely, others that were quickly transitioned to all remote. Despite the challenges of... View Details
Keywords: All Industries
  • January 2018 (Revised October 2019)
  • Case

ZBJ: Building a Global Outsourcing Platform for Knowledge Workers (A)

By: Feng Zhu, Weiru Chen and Shirley Sun
ZBJ.com (ZBJ), an online platform that connects knowledge workers to small- and medium-sized enterprises, is China’s largest outsourcing platform. Founded by Mingyue Zhu in 2006, ZBJ had grown into a unicorn with 4,000 employees and a daily transaction volume of RMB15... View Details
Keywords: Outsourcing; Disintermediation; Digital Platforms; Information Technology; Problems and Challenges; Global Strategy; Information Technology Industry; China
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    Peter Tufano

    Peter Tufano is a Baker Foundation Professor at Harvard Business School and Senior Advisor to the Harvard Salata Institute for Climate and Sustainability. From 2011 to 2021, he served as the Peter Moores Dean at View Details

    Keywords: asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management
    • 15 Jun 2019
    • News

    What is a gig economy and how to navigate it?

    • 27 Oct 2020
    • Research & Ideas

    Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

    effective on its own. Focus on situations and processes. Rather than train people to be less racist, companies should look for ways to remove bias from decision-making, he says. A recent study by Chang found that View Details
    Keywords: by Danielle Kost
    • Teaching Interest

    Driving Organizational Agility - Virtual

    By: Ranjay Gulati
    Today's businesses must be alert to changes in the external environment, develop competitive strategies quickly—and adapt the organization to execute. In this virtual program, you'll explore organizational structures and processes that have enabled businesses to... View Details
    • 23 Jul 2020
    • News

    The Paradox Of Layoffs: Engagement Drops When You Need It Most

    • 31 Oct 2018
    • What Do You Think?

    What is the Function of Fear in Leadership?

    PeopleImages What kinds of fear, if any, are appropriate in leading others? Fear has a place in leading and managing others. But if used for short-term achievement, as a negative motivator, or as a source of power over others, it can have... View Details
    Keywords: by James Heskett

      Critics of D.E.I. Forget That It Works

      Many organizations working on D.E.I. goals are getting stuck at the diversity stage — recruiting difference without managing it effectively — and generating frustration and cynicism about their efforts along the way. They are now at risk of stopping in the middle of a... View Details

        Robert S. Huckman

        Robert Huckman is the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School, the Howard Cox Faculty Chair of the HBS Healthcare Initiative, and the Senior Associate Dean for External... View Details

        Keywords: biotechnology; health care; manufacturing; pharmaceuticals