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  • June 2014
  • Case

Starbucks Coffee Company: Transformation and Renewal

By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

Keywords: Howard Schultz; Starbucks; Transformation; Turnaround; Change; Decision Making; Entrepreneurship; Growth and Development; Leadership; Organizations; Problems and Challenges; Risk and Uncertainty; Strategy; Value; Consumer Products Industry; Food and Beverage Industry; Retail Industry; North and Central America; Europe; Asia; South America; Middle East; Latin America
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  • 27 Jan 2015
  • First Look

First Look: January 27

oneself and to engage in moral compensation by behaving prosocially. We established the role that impurity played in these effects through mediation and moderation. We found that inauthenticity-induced cleansing and compensatory helping... View Details
Keywords: Sean Silverthorne
  • Web

General Management Faculty - Faculty & Research

Administration William C. Kirby T. M. Chang Professor of China Studies Spangler Family Professor of Business Administration Nancy F. Koehn Baker Foundation Professor James E.... View Details
  • February 2001 (Revised February 2002)
  • Case

Estee Lauder and the Market for Prestige Cosmetics

By: Nancy F. Koehn
Opens with a brief history of the U.S. cosmetics market and its rapid development in the 1920s. Also recounts Lauder's initial involvement in the sector, making skin care products and selling them in Manhattan beauty parlors during the Great Depression. Pays particular... View Details
Keywords: Fluctuation; Organizational Change and Adaptation; Market Entry and Exit; Entrepreneurship; Luxury; Business Strategy; Society; Beauty and Cosmetics Industry; United States
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  • Web

Faculty & Research - Business History

Jeremy S. Friedman Business, Government and the International Economy 10 results Tarun Khanna Strategy 4 results Rakesh Khurana Organizational Behavior William C. Kirby General Management 3 results Nancy F.... View Details
  • February 2001 (Revised September 2005)
  • Case

Howard Schultz and Starbucks Coffee Company

By: Nancy F. Koehn
Investigates the entrepreneur's strategic initiatives to develop a mass market for specialty coffee in the 1980s and 1990s. These initiatives included the development of premium products, rapid expansion of company-owned stores--each with attractive retail environments... View Details
Keywords: Entrepreneurship; Groups and Teams; Brands and Branding; Growth Management; Employee Relationship Management; Consumer Behavior; Organizational Design; Leadership Style; Customer Relationship Management; Competitive Advantage; Vertical Integration; Food and Beverage Industry
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  • 23 Jun 2015
  • News

Are America's Biggest Retailers Having A Wardrobe Malfunction?

  • Web

General Management Awards & Honors - Faculty & Research

Business Magazine in 2018. Hubert Joly : Named one of the Top 100 Best-Performing CEOs in the World by Harvard Business Review in 2018. Hubert Joly : Named one of the Top 30 CEOs in the World by Barron’s in... View Details
  • 01 Apr 2001
  • News

Books: Brand New

by Nancy F. Koehn (Harvard Business School Press) The creation of a powerful, widely recognized brand is the ultimate goal that every... View Details
Keywords: Startbucks; HP, Hewlett-Packard, Microsoft, Dell, eBay; Estee Lauder; John Heinz (MBA 1963); Publishing Industries (except Internet); Information
  • Web

Leadership - Faculty & Research

Tushman Anthony Mayo Joshua D. Margolis Joseph L. Bower Lynda M. Applegate Nancy F. Koehn See All HBS Working Knowlege 08 Nov 2024 What Wartime Service Taught These Historic... View Details
  • 17 Dec 2019
  • News

How to Become a More Resilient Leader

  • 10 Oct 2016
  • News

Why Lincoln Hid His Strongest Feelings from the Public

  • Web

Business History - Faculty & Research

February 2025.) More Publications Faculty Geoffrey G. Jones Tom Nicholas Richard S. Tedlow Anthony Mayo Leonard A. Schlesinger Nitin Nohria David A. Moss Sophus A. Reinert Nancy F. View Details
  • Web

Accounting & Management Awards & Honors - Faculty & Research

Chamber of Commerce and Japonica Partners in 2015. Eugene F. Soltes : Winner of the Best Paper Award at the 2015 California Corporate Finance Conference for “Being Surprised by the Unsurprising: Earnings... View Details
  • Web

HBR Classics - Alumni

William Torbert Social Intelligence and the Biology of Leadership , Daniel Goleman and Richard Boyatzis Persuasive Presentations Harnessing the Science of Persuasion , Robert B. Cialdini HBR Guide to Persuasive Presentations , by View Details
  • 15 Aug 2011
  • News

Wake up, Obama: Listen to your Forefathers

  • 03 May 2016
  • News

There Are Multiple Issues With Multitasking

  • 21 Oct 2014
  • News

Showdown In The Produce Aisle: Whole Foods Vs. Walmart

  • 25 Feb 2014
  • News

Is The Gap's Minimum Wage Hike Good Retail Politics?

  • Web

General Management Curriculum - Faculty & Research

Business and Government (HKS-HBS Joint Degree Seminar) Andy Zelleke Fall 2025 Q1Q2 3.0 Crucibles of Crisis Leadership Nancy Koehn Fall 2025 Q1Q2 3.0 Doing Business with China 2035: Navigating Uncertainty... View Details