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  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

proactively reduce the uncertainty for themselves and their ecosystems by preempting the effects of COVID-19 even before contagion arrived in their countries. Faced with the emergence of conflicting safety protocols across the regions... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

compelling than today's television spots. Don Law, for instance, believes it won't be long before new technologies delivered over Internet Protocol (IP) networks will provide the ability "to have the full integration of rich... View Details
Keywords: by Susan Young
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

Are those steps even possible to do remotely? What should the protocol be for disinfecting equipment as it changes hands? If such a solution is not possible, can the employee access important company resources from their personal devices,... View Details
Keywords: by Boris Groysberg
  • 15 Nov 2018
  • Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
Keywords: by Sean Silverthorne; Agriculture & Agribusiness
  • 03 Jul 2013
  • What Do You Think?

What Are the Limits of Transparency?

suggested that we "share only data, not information among employees/colleagues." Just where we draw the line on information was the subject of many comments. As Carl put it, "transparency protocols should follow a distinct... View Details
Keywords: by James Heskett
  • 14 Mar 2022
  • Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

In the early days of the COVID-19 pandemic, doctors faced unprecedented challenges. Vital supplies such as facemasks and cotton swabs were in short supply. New protocols had to be developed to isolate infected patients. Treating patients... View Details
Keywords: by Michael Blanding; Health
  • March 2017 (Revised September 2017)
  • Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler
In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details
Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia
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  • Web

HBS - The year in Review

RESPONSE A Moving Target with Clear Principles HBS regularly revised its policies over the course of the year as Harvard, Boston, Cambridge, and Massachusetts modified COVID protocols to reflect the trajectory of the pandemic. The School... View Details
  • 08 Sep 2008
  • HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • December 2019
  • Article

When Do We Punish People Who Don't?

By: Justin W. Martin, Jillian J. Jordan, David G. Rand and Fiery Cushman
People often punish norm violations. In what cases is such punishment viewed as normative—a behavior that we “should”or even“must”engage in? We approach this question by asking when people who fail to punish a norm violator are, themselves, punished. (For instance, a... View Details
Keywords: Punishment; Norms; Cooperation; Societal Protocols; Adaptation
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  • 06 May 2015
  • News

A strategy for reentering the workforce

Carol Fishman Cohen (MBA 1985) is CEO of iRelaunch, a career reentry firm, and a coauthor of Back on the Career Track. (Published May 2015) View Details
  • 22 Mar 2017
  • News

Don’t give up your power

Author, singer, and Morgan Stanley vice chairman Carla Harris (MBA 1987) advises people—women in particular—to take lessons from mistakes and move on. In this interview she offers advice on respecting oneself and taking advantage of opportunities to have an impact at... View Details
  • Spring 2014
  • Article

The Surprising Benefits of Nonconformity

By: Silvia Bellezza, Francesca Gino and Anat Keinan
Keywords: Status and Position; Societal Protocols
Related
  • 24 Apr 2014
  • News

Exploring how companies manage talent and career development

Harvard Business School Professor Boris Groysberg (DBA 2002) describes his research into how companies manage hiring and talent development. (Published April 2014) View Details
  • 01 Apr 2001
  • News

Tatsuyuki Saeki: Putting Stock in New Options at Nasdaq Japan

After 35 years with IBM, Tatsuyuki Saeki could have chosen to put his feet up and relax — perhaps after a few rounds of golf. But that just isn’t Ted Saeki’s style. Instead, the feisty 60-year-old veteran executive has started a second career as president and CEO of... View Details
Keywords: Alejandro Reyes; Securities, Commodities, and Other Financial Investments; Finance
  • October 2013
  • Article

License to Cheat: Voluntary Regulation and Ethical Behavior

By: F. Gino, E. Krupka and R. Weber
While monitoring and regulation can be used to combat socially costly unethical conduct, their intended targets are often able to avoid regulation or hide their behavior. This surrenders at least part of the effectiveness of regulatory policies to firms' and... View Details
Keywords: Ethical Behavior; Dishonesty; Regulation; Selection; Social Norms; Behavior; Ethics; Societal Protocols
Related
  • 18 Nov 2014
  • News

Creating access to capital for the Muslim community

Aamir Rehman (MBA 2004) helps institutions and Muslims around the world build wealth in ways that align with their personal beliefs and principals. (Published November 2014) View Details
  • May 2014
  • Article

I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust

By: A.W. Brooks, H. Dai and M.E. Schweitzer
Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which individuals are obviously not culpable (e.g.,... View Details
Keywords: Superfluous Apology; Apology; Benevolence-based Trust; Empathy; Stochastic Trust Game; Trust; Emotions; Societal Protocols
Related
  • 08 May 2015
  • News

Adopting a common language can strengthen global companies

Multinational firms are increasingly mandating a common language—typically English—to gain efficiencies and enhance collaboration overall. Associate Professor Tsedal Neeley has discovered, however, that merely mandating a common language is not sufficient.... View Details
  • 24 Apr 2014
  • News

Leaning in for a more equitable world

In her 2013 bestseller, Lean In: Women, Work, and the Will to Lead, Sheryl Sandberg (AB 1991, MBA 1995) encourages women to be ambitious in their personal and professional lives, and to confront the external and internal barriers to success. The book has launched a... View Details