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  • November 2018 (Revised May 2019)
  • Case

Almarai Company: Milk and Modernization in the Kingdom of Saudi Arabia

By: Kristin Fabbe, Safwan Al-Amin, Esel Cekin and Natalie Kindred
With SAR 14 billion ($3.7 billion) in 2017 revenues, Almarai was Saudi Arabia’s largest dairy producer, distributor, and marketer, with a large portfolio of branded dairy products, juices, bakery goods, and infant formula and a sales presence across the Gulf region,... View Details
Keywords: Dairy; Agriculture; Kingdom Of Saudi Arabia; Almarai; Schorderet; Food Security; Public Policy; Self Sufficiency; Gulf; GCC; Business And Government; Agribusiness; Marketing; Distribution; Change Management; Leading Change; Strategy; Government and Politics; Policy; Diversification; Integration; Horizontal Integration; Vertical Integration; Food; Brands and Branding; Growth and Development Strategy; Business and Government Relations; Agriculture and Agribusiness Industry; Food and Beverage Industry; Consumer Products Industry; Saudi Arabia; Middle East
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Fabbe, Kristin, Safwan Al-Amin, Esel Cekin, and Natalie Kindred. "Almarai Company: Milk and Modernization in the Kingdom of Saudi Arabia." Harvard Business School Case 719-020, November 2018. (Revised May 2019.)
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David P. Norton The Customer Management theme is made up of four processes—customer... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 17 Sep 2009
  • Working Paper Summaries

Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery

Keywords: by David M. Cutler, Robert S. Huckman & Jonathan T. Kolstad; Health
  • 13 Apr 2020
  • Research & Ideas

Small Businesses Are Worse Off Than We Thought

programs will be in keeping firms afloat. The survey results highlight how critical the duration of the crisis will be in determining the fate of small businesses. Across all industries, 53 percent of respondents said they would be forced... View Details
Keywords: by Kristen Senz; Financial Services
  • 30 Jul 2007
  • Research & Ideas

Repugnant Markets and How They Get That Way

Markets," looks at a wide range of practices, legal and illegal, from dwarf tossing to slavery to California's ban on the human consumption of horse meat, and asks how economists can find a common language, if not a common point of... View Details
Keywords: by Martha Lagace
  • 11 Dec 2008
  • Working Paper Summaries

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Keywords: by David I. Levine & Michael W. Toffel
  • September 2009 (Revised June 2011)
  • Supplement

Citigroup's Exchange Offer (B)

By: Robin Greenwood and James Quinn
Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
Keywords: Financial Instruments; Financial Services Industry
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Greenwood, Robin, and James Quinn. "Citigroup's Exchange Offer (B)." Harvard Business School Supplement 210-004, September 2009. (Revised June 2011.)
  • 18 Dec 2006
  • Lessons from the Classroom

Grooming Next-Generation Leaders

according to Sasser, a Baker Foundation Professor. These employees enjoy access to talent-identification systems. Big organizations can point to formal programs led by individuals whose sole responsibility... View Details
Keywords: by Martha Lagace
  • Research Summary

Middle East Negotiation Initiative

By: James K. Sebenius
The Middle East Negotiation Initiative is a component of the Harvard Negotiation Project that seeks to analyze and develop grounded analysis and advice for complex negotiations in and around the Middle East.  Its current focus is on the intellectual and study questions... View Details
  • 07 Aug 2000
  • Research & Ideas

The Business of Biotech

cancer and AIDS. Those working in the biotech trenches, however, point out that the real work has only just begun. Dr. Robert Tepper, chief scientific officer for Millennium Pharmaceuticals, Inc., put it this way in a Business Week... View Details
Keywords: by Julia Hanna; Biotechnology; Health; Technology
  • 08 Jan 2016
  • Research & Ideas

Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?

in 13 consecutive seasons, and is the second, after Chuck Noll, to win four Super Bowls. He has coached the Patriots to 13 division titles in 16 years. Arguably, Belichick and the Patriots have dominated the NFL longer than any other team... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • September 2009 (Revised June 2011)
  • Supplement

Citigroup's Exchange Offer (C)

By: Robin Greenwood and James Quinn
Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
Keywords: Financial Instruments; Financial Services Industry
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Greenwood, Robin, and James Quinn. "Citigroup's Exchange Offer (C)." Harvard Business School Supplement 210-015, September 2009. (Revised June 2011.)
  • July 2009 (Revised June 2015)
  • Case

Citigroup's Exchange Offer

By: Robin Greenwood and James Quinn
Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
Keywords: Financial Crisis; Capital Markets; Banks and Banking; Stocks; Price; Globalized Markets and Industries; Financial Services Industry
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Greenwood, Robin, and James Quinn. "Citigroup's Exchange Offer." Harvard Business School Case 210-009, July 2009. (Revised June 2015.)
  • June 1998 (Revised September 1998)
  • Case

Case for Brand Loyalty, A

Brand loyalty is one of the core concepts of the marketing discipline that has enjoyed practical and academic attention for over 75 years. The era of relationship marketing, with its focus on retaining customers for life, has instilled yet greater interest in the... View Details
Keywords: Consumer Behavior; Brands and Branding
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Fournier, Susan M., and Julie Yao. "Case for Brand Loyalty, A." Harvard Business School Case 598-023, June 1998. (Revised September 1998.)
  • 23 Jan 2020
  • Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

The programs reduce some pollution, or get rid of some waste, but they require a new allocation of money every year.” And when times get tight, that allocation is often first on the chopping block. In short, “Those top-down View Details
Keywords: by Michael Blanding
  • Article

Returnable Reciprocity: Returnable Gifts Are More Effective than Unreturnable Gifts at Promoting Virtuous Behaviors

By: J.J. Zlatev and Rogers, T.
Increasing virtuous behaviors, such as initiating healthy habits, is an important goal for policymakers and social scientists. To promote compliance with requests to perform virtuous behaviors, we study “returnable reciprocity.” Whereas traditional reciprocity involves... View Details
Keywords: Nudges; Reciprocity; Want-should Conflicts; Wellness; Health; Behavior; Change; Well-being
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Zlatev, J.J., and Rogers, T. "Returnable Reciprocity: Returnable Gifts Are More Effective than Unreturnable Gifts at Promoting Virtuous Behaviors." Organizational Behavior and Human Decision Processes 161, Supplement (November 2020): 74–84.
  • 2009
  • Chapter

Becoming the Lamp Bearer: The Emerging Roles of the Chief Risk Officer

By: Anette Mikes
Enterprise risk management, under the leadership of chief risk officers (CROs), has the promise to bring enterprise-wide risks, which threaten the achievement of the firm's strategic objectives, into the open and under control. Its organizational significance is... View Details
Keywords: Governance Controls; Managerial Roles; Risk Management; Business Processes; Risk and Uncertainty
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Mikes, Anette. "Becoming the Lamp Bearer: The Emerging Roles of the Chief Risk Officer." Chap. 5 in Enterprise Risk Management: Today's Leading Research and Best Practices for Tomorrow's Executives, edited by John Fraser and Betty Simkins. John Wiley & Sons, 2009.
  • 2010
  • Chapter

Advancing Leadership Theory and Practice

By: Rakesh Khurana and Nitin Nohria
More than a means of getting ahead and gaining power, leadership must be understood as a serious professional and personal responsibility. In this introductory chapter, editors Nitin Nohria, the dean of Harvard Business School, and Rakesh Khurana, a professor of... View Details
Keywords: Leadership; Practice; Research; Theory
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Khurana, Rakesh, and Nitin Nohria. "Advancing Leadership Theory and Practice." Chap. 1 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana. Harvard Business Press, 2010.
  • January 2025
  • Case

Redwood & Strong: The Value of a Consulting Engagement

By: David G. Fubini and Patrick Sanguineti
The board of Redwood & Strong LLP (R&S), the American branch of a large global law firm, is meeting to review the findings of a recent strategic initiative designed to identify potential merger candidates. The request for the engagement originated from Daniel Crawford,... View Details
Keywords: Client Service; Professional Service Firm; Professional Services; Consulting; Mergers and Acquisitions; Governing and Advisory Boards; Reports; Strategic Planning; Value; Consulting Industry; Legal Services Industry; United States
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Fubini, David G., and Patrick Sanguineti. "Redwood & Strong: The Value of a Consulting Engagement." Harvard Business School Case 425-070, January 2025.
  • 09 Mar 2003
  • Research & Ideas

Education, Technology, and Business: What’s the Catch?

The intersection of education, business, and technology is a key nexus for those looking to affect the future of our children, our economy, and our nation, according to the four panelists at the recent "Education, Business, and... View Details
Keywords: by Carla Tishler; Education
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