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Publications

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  • All HBS Web  (466)
    • People  (1)
    • News  (149)
    • Research  (293)
    • Events  (5)
    • Multimedia  (1)
  • Faculty Publications  (78)

Show Results For

  • All HBS Web  (466)
    • People  (1)
    • News  (149)
    • Research  (293)
    • Events  (5)
    • Multimedia  (1)
  • Faculty Publications  (78)
← Page 8 of 466 Results →
  • 02 Jun 2020
  • Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

There are other cost savings, too, including no need for front-of-house staff such as servers, cashiers, hosts, and bartenders. Restaurant operators simply provide their own culinary staff while the cloud kitchen provider typically offers shared View Details
Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

become so psychologically dependent on their captors that they will trust their captors' statements and demands more than those of the officials who are attempting to negotiate their release. We tend to cope with the psychological... View Details
Keywords: by Deepak Malhotra
  • 01 Dec 2023
  • News

Venturing Forth

Illustration by Adam McCauley Venture capital is a heady industry: Big bets mean big checks when the deals hit right. And for most of the last decade, those taking part in the funds were riding high: Capital was abundant, valuations were soaring, and the stock market... View Details
Keywords: Janelle Nanos; Funds, Trusts, and Other Financial Vehicles; Finance
  • 08 Nov 2011
  • First Look

First Look: Nov. 8

industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food... View Details
Keywords: Sean Silverthorne
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

companies that endured layoffs will need more time to rebuild their workforces—a problem many retailers and restaurants now face as they struggle to meet increased consumer demand with fewer employees. "Employees who have negotiating... View Details
Keywords: by Lane Lambert
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

eases but labor shortages persist, these sites offer another way for consumers to navigate a bumpy return to normalcy, particularly in the service industry. Consumer Reviews and Regulation: Evidence from NYC Restaurants, a recent working... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

make jobs more appealing. “The question is, are all these demands that employees are making transitional?” asks Bell. “Are labor shortages going to be with us in the longer term? Maybe this is just a... View Details
Keywords: by Pamela Reynolds
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

Richard E. Walton and Robert B. McKersie's book A Behavioral Theory of Labor Negotiations: An Analysis of a Social Interaction System (ILR Press, 1991). The head of a manufacturing firm was preparing to initiate talks with the leadership... View Details
Keywords: by Deepak Malhotra
  • Web

Health Care - Faculty & Research

Development ; Health ; Labor ; Working Conditions ; Leadership ; Leading Change ; Management ; Operations ; Ownership ; Going Public ; Strategy ; Food and Beverage Industry ; Technology Industry ; United States ; Canada Citation Educators... View Details
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

too-commonly used term, not mine) are tradable on international labor markets. They especially follow the migration of manufacturing activity involving jobs requiring lower skills and compensation. Efforts to revive high value-added... View Details
Keywords: by James Heskett; Manufacturing
  • 2023
  • Working Paper

Rapport in Organizations: Evidence from Fast Food

By: Achyuta Adhvaryu, Parker Howell, Anant Nyshadham and Jorge Tamayo
Common identity often provides a foundation for workplace rapport. Though gender is perhaps the most frequently studied dimension of identity among workers, little is known about how gender match between managers and their workers might affect team performance. Using... View Details
Keywords: Management; Relationships; Gender; Labor and Management Relations; Organizational Change and Adaptation; Employees; Food and Beverage Industry; Colombia
Citation
Read Now
Related
Adhvaryu, Achyuta, Parker Howell, Anant Nyshadham, and Jorge Tamayo. "Rapport in Organizations: Evidence from Fast Food." Harvard Business School Working Paper, No. 24-032, November 2023.
  • Web

Research - Behavioral Finance & Financial Stability

power. Their findings suggest that there is significant heterogeneity in banks’ ability to capture value by manufacturing safe assets. See Mark’s other research here , Stefan’s other research here , and Adi’s other research here . More Info Rate-amplifying View Details
  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

research organizations that partnered with business groups and regulatory bodies. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53310 The Decline of Big-Bank Lending to Small Business: Dynamic Impacts on Local Credit and View Details
Keywords: Sean Silverthorne
  • 08 Nov 2022
  • Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

strong incentives to impose restrictions on women’s promiscuity. “The gender gaps in labor market participation, micro-entrepreneurship, or business ownership more generally seem to also partly reflect this social norm against women.”... View Details
Keywords: by Kara Baskin
  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

accumulated in the US to the point that they could fuel demand that outpaces supply, increasing inflation. Extended ultra-low interest rates may promote all kinds of unwise financial decisions and volatility. Has the new economy finally... View Details
Keywords: by James Heskett
  • 18 Dec 2017
  • Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit:  Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details
Keywords: by Joseph Fuller
  • Web

Globalization - Faculty & Research

Globalization Globalization December 2014 Article Market Competition, Earnings Management, and Persistence in Accounting Profitability Around the World By: Paul M. Healy , George Serafeim , Suraj Srinivasan and Gwen Yu We examine how cross-country differences in... View Details
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

control specialists. A lot of people think of this as disruption, like the taxi industry is being disrupted by Uber. It’s not disruption. Rather, it’s a completely different kind of firm. This hasn’t happened in more than 100 years. Firms have been designed with... View Details
Keywords: by Dina Gerdeman
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

this period of renaissance, and the fiercest labor market in recent memory, companies should take steps to redefine the purpose of the office as a tool rather than a destination. For example, the office can become a tool to enhance... View Details
Keywords: by Kristen Senz
  • March 2016 (Revised May 2018)
  • Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Citation
Educators
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Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)
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