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Publications

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    • All HBS Web  (3,293)
      • Faculty Publications  (363)

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      • Article

      The Corporate Brand Identity and Reputation Matrix—The Case of the Nobel Prize

      By: Mats Urde and Stephen A. Greyser
      The purpose of this article is to explore corporate brand identity and reputation, with the aim of integrating them into a single managerial framework. The Nobel Prize serves as an in-depth field-based case study and is analysed using the Corporate Brand Identity and... View Details
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      Urde, Mats, and Stephen A. Greyser. "The Corporate Brand Identity and Reputation Matrix—The Case of the Nobel Prize." Journal of Brand Management 23, no. 1 (January 2016): 89–117.
      • 2015
      • Book

      The Impact of Globalization on Argentina and Chile: Business Enterprises and Entrepreneurship

      By: Geoffrey Jones and Andrea Lluch
      This book compares the effects of globalization on two Latin American countries, Argentina and Chile, over time. The chapters examine the impact of multinationals, the growth of business groups, and the conflicted relations between business and government. The book... View Details
      Keywords: Entrepreneurs; Business Groups; Entrepreneurship; Business History; Globalization; Growth and Development; Agriculture and Agribusiness Industry; Banking Industry; Food and Beverage Industry; Chemical Industry; Energy Industry; Mining Industry; Latin America; Argentina; Chile
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      Jones, Geoffrey, and Andrea Lluch, eds. The Impact of Globalization on Argentina and Chile: Business Enterprises and Entrepreneurship. Northampton, MA: Edward Elgar Publishing, 2015.
      • 2015
      • Working Paper

      Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum

      By: Ragnar Lund and Stephen A. Greyser
      Purpose: This paper examines cultural sponsorship from a partnership and relationship marketing perspective. It studies a case of how a partnership between two international institutions, a bank and a museum, adds value to both in terms of interaction with... View Details
      Keywords: Value Creation; Partners and Partnerships; Marketing Strategy; Culture; Banks and Banking
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      Lund, Ragnar, and Stephen A. Greyser. "Corporate Sponsorship in Culture—A Case of Partnership in Relationship Building and Collaborative Marketing by a Global Financial Institution and a Major Art Museum." Harvard Business School Working Paper, No. 16-041, October 2015.
      • Other Article

      Leadership, Innovation, and Strategic Change: A Conversation with Michael Tushman

      By: Michael L. Tushman, Sorah Seong, Yeongsu Kim and Gabriel Szulanski
      Continuing the emerging tradition of the Knowledge and Innovation (K&I) Interest Group at the Strategic Management Society (SMS) Conference to interview foundational scholars in strategic management, we invited Professor Michael Tushman from Harvard Business School... View Details
      Keywords: Innovation; Technological Change; Management Education; Technological Innovation; Leadership; Change Management; Business Education
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      Tushman, Michael L., Sorah Seong, Yeongsu Kim, and Gabriel Szulanski. "Leadership, Innovation, and Strategic Change: A Conversation with Michael Tushman." Journal of Management Inquiry 24, no. 4 (October 2015): 370–381.
      • September 2015 (Revised March 2025)
      • Technical Note

      FIELD Global Capstone: Developing Customer Empathy

      By: Jill Avery
      The Design Thinking process begins with empathizing with potential customers. Empathizing, being aware of, interpreting, and understanding the thoughts of others, as well as being able to vicariously experience them oneself, requires the careful and deliberate study of... View Details
      Keywords: Market Research; Design Thinking; Customer Behavior; Ethnography; Interviews; Surveys; A/B Testing; Experimentation; Marketing; Customer Focus and Relationships; Consumer Behavior; Demand and Consumers
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      Avery, Jill. "FIELD Global Capstone: Developing Customer Empathy." Harvard Business School Technical Note 316-082, September 2015. (Revised March 2025.)
      • May–June 2015
      • Other Article

      The Challenges of Ambidextrous Leadership: An Interview with Michael Tushman

      By: Michael Tushman and Jim Euchner
      Michael Tushman talks with Jim Euchner about the challenges of managing breakthrough innovation in established companies. View Details
      Keywords: Innovation and Management
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      Tushman, Michael, and Jim Euchner. "The Challenges of Ambidextrous Leadership: An Interview with Michael Tushman." Research-Technology Management 58, no. 3 (May–June 2015): 16–20.
      • 2015
      • Article

      What's so Institutional about Leadership?: Leadership Mechanisms of Value Infusion

      By: Ryan Raffaelli and Mary Ann Glynn
      Leaders are important social actors in organizations, centrally involved in establishing and maintaining institutional values, a view that was articulated by Philip Selznick (1957) nearly a half-century ago, but often overlooked in institutionalists' accounts. Our... View Details
      Keywords: Leadership; Organizations; Values and Beliefs
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      Raffaelli, Ryan, and Mary Ann Glynn. "What's so Institutional about Leadership? Leadership Mechanisms of Value Infusion." Research in the Sociology of Organizations 44 (2015): 283–316.
      • March 2015
      • Supplement

      Interview: Iz-Lynn Chan at Far East Organization

      By: Linda A. Hill and Anthony Mayo
      Contains excerpts from an interview with Iz-Lynn Chan, former assistant director of retail business group and service quality and vice president of Far East retail consultancy for Far East Organization, a private real estate developer group in Singapore. Chan discusses... View Details
      Keywords: Customer Focus and Relationships; Retail Industry; Real Estate Industry; Singapore
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      Hill, Linda A., and Anthony Mayo. "Interview: Iz-Lynn Chan at Far East Organization." Harvard Business School Multimedia/Video Supplement 415-708, March 2015.
      • February 2015 (Revised June 2016)
      • Case

      Solar Geoengineering

      By: Joseph B. Lassiter III and Stephanie Puzio
      On December 8th 2013, as Dr. David Keith was leaving the set of the Colbert Show, he couldn't help but replay the interview over and over in his mind. Did he actually get his point of view on solar geoengineering across or had he just added to the stereotype that he... View Details
      Keywords: Geoengineering; Carbon; Carbon Emissions; Energy; Nuclear; Nuclear Energy; De-extinction; Climate Change; Engineering; Entrepreneurship; Innovation and Invention; Energy Sources; Green Technology Industry; Energy Industry
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      Lassiter, Joseph B., III, and Stephanie Puzio. "Solar Geoengineering." Harvard Business School Case 815-081, February 2015. (Revised June 2016.)
      • January 2015
      • Supplement

      Chorus and Telecom: Building the Boards. An Interview with Sarah Naudé and Matt Stanley

      By: Boris Groysberg and Sarah L. Abbott
      In 2011, Telecom, the largest telecom provider in New Zealand, was being divided into two publicly traded companies. In connection with this split, Sarah Naudé and Matt Stanley worked with the chairman of Telecom, Wayne Boyd, to create two new boards of directors for... View Details
      Keywords: Board Of Directors; Women's Empowerment; Governance; Leadership; Selection and Staffing; Organizational Structure; Decision Making; Human Resources; Diversity; Telecommunications Industry; New Zealand
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      Groysberg, Boris, and Sarah L. Abbott. "Chorus and Telecom: Building the Boards. An Interview with Sarah Naudé and Matt Stanley ." Harvard Business School Video Supplement 415-707, January 2015.
      • Winter 2015
      • Article

      When One Size Doesn't Fit All: Evolving Directions in the Research and Practice of Enterprise Risk Management

      By: Anette Mikes and Robert S. Kaplan
      Enterprise risk management (ERM) has become a crucial component of contemporary corporate governance reforms, with an abundance of principles, guidelines, and standards. This paper portrays ERM as an evolving discipline and presents empirical findings on its current... View Details
      Keywords: Contingency Theory; Grounded Research; Risk Management; Customization and Personalization
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      Mikes, Anette, and Robert S. Kaplan. "When One Size Doesn't Fit All: Evolving Directions in the Research and Practice of Enterprise Risk Management." Journal of Applied Corporate Finance 27, no. 1 (Winter 2015): 37–40.
      • December 2014
      • Supplement

      Interview with Anders Byriel and Mads Nygård: Kvadrat

      By: Boris Groysberg and Sarah L. Abbott
      Anders Byriel, CEO of the family-owned Danish textiles company, Kvadrat, and Mads Nygård, SVP of Strategy & Organization at Kvadrat, discuss the challenges and opportunities faced by the company. They elaborate on areas covered in the case including: 1.) Asia; 2.) Soft... View Details
      Keywords: General Management; Organization Behavior; Strategy; Performance Management; Leadership; Business or Company Management; Growth and Development Strategy; Management Practices and Processes; Human Resources; Manufacturing Industry; Denmark
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      Groysberg, Boris, and Sarah L. Abbott. "Interview with Anders Byriel and Mads Nygård: Kvadrat." Harvard Business School Video Supplement 415-704, December 2014.
      • November 21, 2014
      • Other Article

      Interview with Prof. Ethan Bernstein

      By: Ethan Bernstein and Chie Sato
      Professor Ethan Bernstein was interviewed by Chie Sato of Nikkei Business Publications. View Details
      Keywords: Japan
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      "Interview with Prof. Ethan Bernstein." Nikkei bijinesu [Nikkei Business] (November 21, 2014).
      • August 15, 2014
      • Article

      Can an Outside CEO Run a Family-Owned Business?

      By: Josh Baron and Rob Lachenauer
      This article explores the intricate dynamics that often characterize family-owned businesses, shedding light on key archetypes that play prominent roles within these organizations. Using a narrative approach, the article illustrates the challenges faced by leaders... View Details
      Keywords: Family Ownership; Personal Characteristics; Family and Family Relationships; Management Practices and Processes
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      Baron, Josh, and Rob Lachenauer. "Can an Outside CEO Run a Family-Owned Business?" Harvard Business Review (website) (August 15, 2014).
      • June–July 2014
      • Article

      Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams

      By: Pamela J. Hinds, Tsedal Neeley and Catherine Durnell Cramton
      Through an ethnographic study comprised of interviews with and observations of 96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in... View Details
      Keywords: Equality and Inequality; Communication Intention and Meaning; Groups and Teams; Applications and Software; Emotions; Cross-Cultural and Cross-Border Issues; Power and Influence; Information Technology Industry
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      Hinds, Pamela J., Tsedal Neeley, and Catherine Durnell Cramton. "Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams." Journal of International Business Studies 45, no. 5 (June–July 2014): 536–561.
      • July 2014
      • Article

      Making Boston Stronger

      By: Dutch Leonard, Arnold M. Howitt, Christine M. Cole and Philip B. Heymann
      In the wake of the Boston Marathon bombing in 2013, a team from Harvard University carried out extensive interviews with participants to identify strengths and weaknesses in the incident response to the terror attack. This abridged version of their final report focuses... View Details
      Keywords: Boston Marathon Bombing; Disaster Response; Emergency Preparedness; Crisis Management; Cooperation; Boston
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      Leonard, Dutch, Arnold M. Howitt, Christine M. Cole, and Philip B. Heymann. "Making Boston Stronger." ICSS Journal 2, no. 2 (July–August 2014): 15–23.
      • July–August 2014
      • Article

      Sustainability in the Boardroom: Lessons from Nike's Playbook

      By: Lynn S. Paine
      One surprising role of Nike's corporate responsibility committee is to provide support for innovation. More and more companies recognize the importance of corporate responsibility to their long-term success—and yet the matter gets short shrift in most boardrooms,... View Details
      Keywords: Corporate Governance; Corporate Accountability; Globalized Firms and Management; Corporate Social Responsibility and Impact; Environmental Sustainability; Apparel and Accessories Industry; Sports Industry
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      Paine, Lynn S. "Sustainability in the Boardroom: Lessons from Nike's Playbook." Harvard Business Review 92, nos. 7/8 (July–August 2014): 87–94.
      • June 11, 2014
      • Article

      Keep Learning Once You Hit the C-Suite

      By: Boris Groysberg
      What skills do companies prize in C-level executives? To answer these questions, we surveyed 32 senior search consultants at a top global executive-placement firm. Experienced search consultants typically interview hundreds and even thousands of senior executives; they... View Details
      Keywords: Executive Ability; Management Skills; Learning
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      Groysberg, Boris. "Keep Learning Once You Hit the C-Suite." Harvard Business Review Digital Articles (June 11, 2014).
      • June 2014
      • Case

      Starbucks Coffee Company: Transformation and Renewal

      By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

      Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

      Keywords: Howard Schultz; Starbucks; Transformation; Turnaround; Change; Decision Making; Entrepreneurship; Growth and Development; Leadership; Organizations; Problems and Challenges; Risk and Uncertainty; Strategy; Value; Consumer Products Industry; Food and Beverage Industry; Retail Industry; North and Central America; Europe; Asia; South America; Middle East; Latin America
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      Koehn, Nancy F., Kelly McNamara, Nora N. Khan, and Elizabeth Legris. "Starbucks Coffee Company: Transformation and Renewal." Harvard Business School Case 314-068, June 2014.
      • May 28, 2014
      • Article

      Building Histories of Emerging Economies One Interview at a Time

      By: Dante Roscini
      Citation
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      Roscini, Dante. "Building Histories of Emerging Economies One Interview at a Time." Harvard Business School Working Knowledge (May 28, 2014).
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