Publications

21 Nov 2014
News

MBAs Need to Stop Assuming That Markets Always Work

Keywords: market competition; MBA students; misconceptions; business education; Educational Services; Educational Services

01 Dec 2020
News

In the Zone

When Kwame Owusu-Kesse (MBA/MPP 2012) was in his last year of graduate school, he got a call from Geoffrey Canada, founder and CEO of Harlem Children’s Zone (HCZ), a nonprofit that takes a comprehensive, cradle-to-career approach to meeting the health and View Details

Keywords: Julia Hanna; nonprofit management; urban development; leadership; public education; Educational Services

10 Mar 2021
News

Dream Job: Higher Ed’s New Hire

that kid,” she says. “I do still believe that higher education can be a way to propel people into different socioeconomic brackets.” Lew stepped into her new role last November. A 13-year veteran of the Carnegie Corporation, most recently... View Details

Keywords: Julia Hanna; investing; leadership; diversity; career experience; higher education; Educational Services; Educational Services

01 Dec 2000
News

Opening Doors: Inside the World of Museum Management

of his week are devoted to fundraising, "it never feels like enough." Education and Outreach Education is a central element in any museum's mission statement. How each museum chooses to fulfill its View Details

Keywords: Susan Young; museums; marketing; management; nonprofits; education; facilities; Internet; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services

01 Dec 2019
News

In My Humble Opinion: Taking Attendance

HBS, where Jones took an entrepreneurship in public education elective with Stacey Childress (MBA 2000), who now heads NewSchools Venture Fund. Childress urged her to enter the field, but Jones, intent on paying off her loans, opted for a... View Details

Keywords: Julia Hanna; public education; leadership; charter schools; career paths; work-life balance; Educational Services; Educational Services

01 Sep 2020
News

Action Plan: Finding Fluency

Duolingo shifted from being a tool for travelers to a classroom assistant for parents educating their children at home and a much-needed distraction for adult learners. Marketing evolved, too, responding to these new and changing consumer... View Details

Keywords: April White; foreign language; education and technology; digital marketing; change management; COVID-19; Educational Services

Ryan W. Buell

Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services

Ashish Nanda

Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

January 2001 (Revised September 2002)
Case

First Marblehead Corporation (A)

By: D. Quinn Mills and Matt Salloway

Daniel Meyers, chairman and CEO of First Marblehead Corp., provides financial engineering services to educational institutions. This case deals with the market for student loans. View Details

Keywords: Financing and Loans; Education; Markets; Microfinance; Management Teams; Financial Services Industry; Financial Services Industry

August 2000
Case

Project ACHIEVE - January 2000

By: H. Kent Bowen and Elizabeth Kind

Education services target public schools to assist the school with technology and services that will improve their communication with students, parents, and the community. There is also the goal of increasing scores of measured learning. How does a small company do... View Details

Keywords: Information Technology; Service Delivery; Learning; Interactive Communication; Measurement and Metrics; Performance Consistency; Business and Community Relations; Expansion; Technology Adoption; Education Industry

May 2002 (Revised September 2002)
Teaching Note

Creating New Services, Module Overview Note TN

By: Frances X. Frei

Taught in Managing Service Operations, an elective course in the Harvard Business School MBA program. Appropriate for any service course or service module within an operations or new product development course that targets MBA or executive education students.... View Details

Keywords: Service Operations; Product Development; Business Education; Product Positioning

December 2014
Case

DaVita HealthCare Partners and the Denver Public Schools: Creating Connections

By: John J-H Kim and Christine S. An

In 2011, DaVita HealthCare Partners (DaVita)—a Fortune 500 healthcare services company specializing in kidney dialysis services—and the Denver Public Schools (DPS)—the largest school district in Colorado—forged a plan to incorporate greater intentional focus on culture... View Details

2012
Case

Advanced Leadership Pathways: Shelly London and Ethics Education—'Strengthening Our Moral Compass'

By: Rosabeth Moss Kanter and Anne Arlinghaus

Shelly London and Ethics Education — 'Strengthening Our Moral Compass' 2009 AL Fellow
Following a successful career as a Senior Vice President, Vice President, and Chief Communications Officer at two large corporate companies, Shelly London set out to promote... View Details