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  • All HBS Web  (10,072)
    • People  (41)
    • News  (3,262)
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  • June 2006 (Revised April 2007)
  • Case

Howard Schultz: Building Starbucks Community

By: William W. George and Andrew N. McLean
In 2006, Howard Schultz reflects on his leadership at Starbucks in light of its continued growth plans. Provides information on the leadership development of the protagonist, tracing his youth and education, his early business career, his acquisition of Starbucks, and... View Details
Keywords: Education; Biography; Leadership; Leadership Development; Leadership Style; Growth and Development Strategy; Personal Development and Career
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George, William W., and Andrew N. McLean. "Howard Schultz: Building Starbucks Community." Harvard Business School Case 406-127, June 2006. (Revised April 2007.)
  • July 1986 (Revised August 1986)
  • Case

Compass Computer Services: Satellite Communications

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McKenney, James L. "Compass Computer Services: Satellite Communications." Harvard Business School Case 187-031, July 1986. (Revised August 1986.)
  • August 1998 (Revised September 2004)
  • Teaching Note

First Community Bank (A) TN

By: Rosabeth M. Kanter
Teaching Note for (9-396-202). View Details
Keywords: Banks and Banking; Banking Industry
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Kanter, Rosabeth M. "First Community Bank (A) TN." Harvard Business School Teaching Note 399-002, August 1998. (Revised September 2004.)
  • March 1986
  • Teaching Note

American Communications (A), Teaching Note

By: D. Quinn Mills and G. Bruce Friesen
Keywords: Communication; Telecommunications Industry
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Mills, D. Quinn, and G. Bruce Friesen. "American Communications (A), Teaching Note." Harvard Business School Teaching Note 486-094, March 1986.
  • March 2009 (Revised May 2009)
  • Teaching Note

Adelphia Communications Corp.'s Bankruptcy (TN)

By: Stuart C. Gilson and Belen Villalonga
Teaching Note for [208071]. View Details
Keywords: Insolvency and Bankruptcy; Communications Industry
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Gilson, Stuart C., and Belen Villalonga. "Adelphia Communications Corp.'s Bankruptcy (TN)." Harvard Business School Teaching Note 209-020, March 2009. (Revised May 2009.)
  • October 2014 (Revised May 2015)
  • Case

HandsOn Bay Area: Scaling Up Community Service

By: James Heskett
HandsOn Bay Area, an organization devoted to the performance of (and development of leaders for) community service, is undergoing a significant (and internally controversial) shift in its business model from "retail" projects involving individual volunteers to... View Details
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Heskett, James. "HandsOn Bay Area: Scaling Up Community Service." Harvard Business School Case 915-404, October 2014. (Revised May 2015.)
  • 01 Aug 1967
  • Conference Presentation

Commitment Mechanisms in Utopian Communities

By: R. M. Kanter
Keywords: Civil Society or Community
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Kanter, R. M. "Commitment Mechanisms in Utopian Communities." Paper presented at the American Sociological Association Annual Meeting, San Francisco, CA, August 01, 1967.
  • October 1975 (Revised June 1983)
  • Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro
Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details
Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships
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Gabarro, John J. "Understanding Communications in One-To-One Relationships." Harvard Business School Background Note 476-075, October 1975. (Revised June 1983.)
  • 2008
  • Working Paper

Communication (and Coordination?) in a Modern, Complex Organization

By: Adam M. Kleinbaum, Toby E. Stuart and Michael L. Tushman
This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details
Keywords: Business Conglomerates; Interpersonal Communication; Organizational Structure; Social Issues; Boundaries
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Kleinbaum, Adam M., Toby E. Stuart, and Michael L. Tushman. "Communication (and Coordination?) in a Modern, Complex Organization." Harvard Business School Working Paper, No. 09-004, July 2008.
  • June 1981
  • Article

Communications Strategy for the Nation-State

By: R. S. Tedlow and John A. Quelch
Keywords: Communication
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Tedlow, R. S., and John A. Quelch. "Communications Strategy for the Nation-State." Public Relations Journal 37, no. 6 (June 1981): 22–25.
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

to craft a more effective message to, and to get lucrative insights from, the shopping public would be well advised to listen to what Underhill and Zaltman have to say. Following are some of their communication secrets. Examine the... View Details
Keywords: by Richard Bierck; Retail
  • 26 Mar 2019
  • Working Paper Summaries

Managed Ecosystems and Translucent Institutional Logics: Engaging Communities

Keywords: by Elizabeth J. Altman, Frank Nagle, and Michael Tushman
  • November 1995
  • Case

Communications Revolution, The : 1995

By: Richard S. Tedlow and James Weber
Keywords: Communication; Communication Technology
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Tedlow, Richard S., and James Weber. "Communications Revolution, The : 1995." Harvard Business School Case 796-081, November 1995.
  • March 2021 (Revised May 2021)
  • Case

Managing Science Communication at Bayer

By: Joshua Schwartzstein and Adi Sunderam
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Schwartzstein, Joshua, and Adi Sunderam. "Managing Science Communication at Bayer." Harvard Business School Case 921-045, March 2021. (Revised May 2021.)
  • June 1991 (Revised February 1999)
  • Case

Willow Creek Community Church (A)

By: Leonard A. Schlesinger
Describes the historic evolution and current positioning of a Christian church which focuses on the attraction of "unchurched" individuals. Describes the church's strategic service vision and its current growth and leadership problems. View Details
Keywords: Mission and Purpose; Strategic Planning; Social Enterprise; Marketing Strategy; Growth Management; Religion; Service Industry
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Schlesinger, Leonard A. "Willow Creek Community Church (A)." Harvard Business School Case 691-102, June 1991. (Revised February 1999.)
  • March 1999
  • Teaching Note

Community Wealth Ventures, Inc. TN

By: James E. Austin
Teaching Note for (9-399-023). View Details
Keywords: Consulting Industry
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Austin, James E. "Community Wealth Ventures, Inc. TN." Harvard Business School Teaching Note 399-133, March 1999.
  • October 1984
  • Background Note

Developing and Communicating Strategy Goals

By: Joseph L. Badaracco Jr. and Richard R. Ellsworth
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Badaracco, Joseph L., Jr., and Richard R. Ellsworth. "Developing and Communicating Strategy Goals." Harvard Business School Background Note 385-164, October 1984.
  • 1994
  • Book

Managing Business Enterprises after Communism

By: Gary W. Loveman, Simon Johnson and David T. Kotchen
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Loveman, Gary W., Simon Johnson, and David T. Kotchen. Managing Business Enterprises after Communism. Boston: Harvard Business School Publishing, 1994.
  • January 10, 2011
  • Column

Learning from Sustainable Community Experiments

By: Amy Edmondson, Tiona Zuzul and Robert Eccles
Keywords: Learning; Civil Society or Community
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Edmondson, Amy, Tiona Zuzul, and Robert Eccles. "Learning from Sustainable Community Experiments." Blog: Early Ecocities. Economist: The Ideas Economy (January 10, 2011).
  • August 2006 (Revised August 2007)
  • Case

Revenue Recognition Problems in the Communications Equipment Industry

By: Paul M. Healy and Arjuna J Costa
Designed to explore recognition issues in the context of a potential market downturn. In late 2000, Lucent Technologies reports multiple revisions to its recent financial results due to revenue recognition problems, leading to a dramatic decline in its stock price.... View Details
Keywords: Corporate Disclosure; Revenue Recognition; Policy; Supply and Industry; Performance; Communications Industry
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Healy, Paul M., and Arjuna J Costa. "Revenue Recognition Problems in the Communications Equipment Industry." Harvard Business School Case 107-025, August 2006. (Revised August 2007.)
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