Publications

October 23, 2011
Article

Design Key to Canada's Pension Plan

By: Robert C. Pozen

Keywords: Design; Compensation and Benefits

April/May 2006
Article

The Hidden Flaws of Top Executives: How to Find Them Before You Hire Them

By: James Waldroop and Timothy Butler

Keywords: Management; Selection and Staffing

January 1986 (Revised July 1990)
Supplement

Kristen's Cookie Co. (A2)

Intended for distribution during class, this case contains one set of answers to the (A1) case. It introduces the concept of a Gantt chart and discusses issues raised by the case such as the value of labor flexibility. The open-ended questions in the (A1) case are only... View Details

Keywords: Behavior; Employees

June 1994 (Revised March 1995)
Case

Lotus Development Corp.: Spousal Equivalents (B)

Details Lotus's decision to extend benefits to spousal equivalents of lesbian and gay employees. View Details

Keywords: Leadership; Diversity Characteristics; Compensation and Benefits

August 1986 (Revised May 1989)
Case

Timken Co.

Describes the efforts of the Timken Co., a major international producer of bearings and steel, to develop an effective employee communication program. The case examines the intense international competitive atmosphere, the recent record of job losses in related... View Details

Keywords: Employees; Communication Strategy; Manufacturing Industry; Steel Industry

20 Apr 2017
News

The Weirdness of Juggling Many Different Roles at Work

03 Nov 2016
News

You’re Fired: Managing Gray-Area Decisions

May 2023
Article

Incentive Effects of Subjective Allocations of Rewards and Penalties

By: Wei Cai, Susanna Gallani and Jee-Eun Shin

We examine the incentive effects of subjectivity in allocating tournament-based rewards and punishments. We use data from a company where reward and punishment decisions are based on a combination of objective metrics and subjective performance assessments. Rankings... View Details

Keywords: Subjectivity; Tournament-based Incentives; Rewards; Penalties; Expectancy Theory; Employees; Compensation and Benefits; Management; Decisions; Performance; Measurement and Metrics

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November 2020 (Revised November 2020)
Case

Daily Table

By: José B. Alvarez, Zeynep Ton and Annelena Lobb

Daily Table is a case about a grocery chain with two outposts in Boston neighborhoods Dorchester and Roxbury. Its mission is to provide healthy food at lower prices to people in lower-income neighborhoods. The case explores Daily Table’s responsibility to its employees... View Details

Keywords: Grocery; COVID-19 Pandemic; Food; Nonprofit Organizations; Employees; Wages; Employee Relationship Management; Boston

June 2014 (Revised March 2017)
Teaching Note

Chorus and Telecom: Building the Boards

By: Boris Groysberg and Sarah L. Abbott

In 2011, Telecom, the largest telecom provider in New Zealand, was being divided into two publicly traded companies. In connection with this split, Sarah Naudé and Matt Stanley worked with the chairman of Telecom New Zealand, Wayne Boyd, to create two new boards of... View Details

Keywords: Board Of Directors; Women's Empowerment; Governance; Leadership; Selection and Staffing; Organizational Structure; Decision Making; Human Resources; Diversity; Telecommunications Industry; New Zealand

December 1986 (Revised November 1990)
Case

Club Med (B)

Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high.... View Details

Keywords: Globalized Firms and Management; Retention; Recruitment; Cross-Cultural and Cross-Border Issues; Tourism Industry; United States

Article

When Every Employee Is a Risk Manager

By: Kurt Meyer, Anette Mikes and Robert S. Kaplan

Risk management needs to be part of the daily lives of all employees up, down, and across an organization. Here’s how the Swiss electricity network achieves that. View Details

Keywords: Employees; Risk Management

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September 2018
Article

Assembling the Sales Team

By: Frank V. Cespedes

Data and analytical tasks have lengthened productivity ramp-up times in many sales contexts, making each hire a bigger sunk cost for a longer time. Most companies adopt two common practices: They hire on the basis of “experience” and/or look at their best reps and try... View Details

Keywords: Sales; Selection and Staffing

Article

Ambidextrous Leadership: Emerging Challenges for Business and HR Leaders

By: Gilbert Probst, Sebastian Raisch and Michael Tushman

Keywords: Leadership; Problems and Challenges; Human Resources

July 2011
Teaching Note

Aman Resorts and Aman Resorts (B) (TN)

By: Eugene Soltes

Teaching Note for 111-012 and 111-015. View Details

Keywords: Strategy; Operations; Employees; Quality; Accommodations Industry

October 1986
Supplement

Timken Co., Video

Provides interviews with four top executives of the Timken Co., including the president, Joe Toot, Jr., discussing the company's employee communications and employee relations strategy. View Details

Keywords: Employee Relationship Management

June 1991 (Revised March 1995)
Case

Organized Labor and the Worker

A vehicle for the discussion of labor unions and working people from the Civil War to the end of World War I. View Details

Keywords: Labor Unions; Employees; United States

March 1991 (Revised July 2001)
Supplement

Ann Hopkins (B)

By: Joseph L. Badaracco Jr. and Ilyse Barkan

Describes the reasons why the courts found in favor of Ann Hopkins in the sexual discrimination suit. Also explains why the courts concluded she was the victim of sexual stereotyping. View Details

Keywords: Law; Ethics; Human Resources; Gender