Publications

Find at Harvard

March 2010 (Revised August 2010)
Case

Systems Infrastructure at Google (A)

By: Linda A. Hill and Emily Stecker

This case describes how a senior vice president of engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's encouraging two teams of engineers to develop competing solutions for application... View Details

Keywords: Independent Innovation and Invention; Innovation and Management; Innovation Leadership; Leadership Development; Product Design; Groups and Teams; Creativity; Motivation and Incentives; Competitive Strategy; Technology Industry; United States

Web

William R. Kerr | About

William R. Kerr Unit Entrepreneurial Management Contact Phone Bio William Kerr is the D’Arbeloff Professor of Business Administration at Harvard Business School. Bill is Senior Associate Dean for Faculty Development and Research,... View Details

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

would not go to India. Q: The term "medical tourism" is fairly new, but how new is the phenomenon of going overseas for medical treatment? A: When I was a college student in the United States I discovered that dental care was... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

Web

Value Measurement for Health Care - Institute For Strategy And Competitiveness

Value Measurement for He... Value Measurement for Health Care 5-7 Aug 2019 Executive Education Course Learn More Summary Innovative health care organizations worldwide are moving toward better value measurement models to improve patient... View Details

08 Feb 2010
HBS Case

Looking Behind Google’s Stand in China

deliberated what to do. The initial Chinese response came from a mid-level spokesperson at the Foreign Ministry, while the initial response from the United States government came from the secretary of state herself—and that perhaps... View Details

Keywords: by Sean Silverthorne; Technology

Web

Organizational Behavior Awards & Honors - Faculty & Research

Excellence in Work-Family Research from the Boston College Center for Work and Family and Purdue University Center for Families for "Explaining the Persistence of Gender Inequality: The Work-family Narrative as a Social Defense Against... View Details

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

reevaluate. Maintaining culture change requires measurement. Leaders should constantly reassess their progress by collecting feedback from a random representative sample at random intervals. The culture of continuous improvement is a robust accountability mechanism... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

April 2000 (Revised May 2000)
Case

Capital One Financial Corporation

By: Bharat N. Anand, Michael G. Rukstad and Christopher Paige

Designed to explore the structure, implementation, and sustainability of an information-based strategy (IBS) undertaken by Capital One during the 1990s. Particular issues of interest are the impact of mass customization on industry structure, the ability to transfer... View Details

Keywords: Competitive Strategy; Customization and Personalization; Industry Structures; Internet and the Web; Innovation Strategy; Knowledge Use and Leverage; Financial Services Industry; United States

16 Sep 2020
Blog Post

Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault

happening in the United States, the Chenault brothers and their four co-founders, Carter Lewis (MBA 2023), Lindsey Ferguson, Nicolle Mora, and Sesana Allen, found themselves in deep discussions about how they could help solve a centuries... View Details

Web

Affiliated Organizations & Institutions - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network Affiliated Organizations &... View Details

19 Jun 2014
Working Paper Summaries

Wisdom or Madness? Comparing Crowds with Expert Evaluation in Funding the Arts

Keywords: by Ethan R. Mollick & Ramana Nanda

January 2023 (Revised April 2023)
Case

Cobalt Robotics: Scaling Workplace Robotics

By: Jeffrey F. Rayport, Nicole Tempest Keller and Kyung Keun Park

Founded in 2016, Cobalt Robotics, based in Fremont, California, was a Robot-as-a-Service (RaaS) company that built autonomous workplace robots that were designed to replace or supplement human security guards. Outfitted with over 60 sensors, Cobalt robots patrolled... View Details

Keywords: Information Infrastructure; Disruptive Innovation; Innovation and Invention; Marketing Strategy; Marketing Channels; Customers; Technology Industry; United States; California

10 Jan 2022
Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

solutions in a new Stanford Social Innovation Review article, The Problem of Social Benefit. “We talk less about how we can encourage positive spillovers.” A virtuous cycle of social good Nagle, a professor of business administration in... View Details

Keywords: by Lane Lambert

Web

Entrepreneurial Management Awards & Honors - Faculty & Research

(Journal of Finance, forthcoming). Lauren H. Cohen : Invited to brief the United States Congress on innovation policy, 2020. Lauren H. Cohen : Winner of the 2020 Global Thought Leadership Grant on Corporate... View Details

26 Jun 2017
Research & Ideas

How Cellophane Changed the Way We Shop for Food

spoil. Also vital to the adoption of self-service retailing: the invention of cellophane, and continual improvements to the product. As it turned out, the evolution of self-service retailing in the United States was directly tied to the... View Details

Keywords: by Carmen Nobel; Food & Beverage; Retail; Advertising

04 Apr 2018
Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details

Keywords: by John Macomber; Construction; Green Technology

21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

in the Strategy Unit at HBS; Columbia Business School professor Dan Wang; and doctoral student Natalie Carlson. The skills that a CEO needs to command a company are varied, but the ability to communicate effectively is near the top. “The... View Details

Keywords: by Michael Blanding

August 2016 (Revised August 2016)
Teaching Note

Intrapreneurship at DaVita Healthcare Partners

By: Joseph B. Fuller and Matthew Preble

DaVita Healthcare Partners Inc. (DaVita) is one of the U.S.'s leading dialysis providers, a process whereby persons with end-stage renal disease (ESRD) are connected to a machine that performs the functions of a healthy kidney. Kent Thiry, DaVita's CEO, has expanded... View Details

Keywords: Intrapreneurship; Entrepreneurial Organizations; Startup Management; Startup; Strategic Positioning; Corporate Entrepreneurship; Corporate Strategy; Business Startups; Strategic Planning; Competitive Strategy; Health Industry; United States