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  • September 1988 (Revised September 1993)
  • Case

Mrs. Fields Cookies

By: James I. Cash Jr.
Mrs. Fields Cookies is a small company selling freshly baked goods through privately owned specialty stores (each store sells only Mrs. Fields products). The company has about 8,000 employees worldwide and less than 150 information systems people for a unique leverage... View Details
Keywords: Acquisition; Information Management; Organizational Structure; Customer Relationship Management; Business Growth and Maturation; Networks; Internet and the Web; Food and Beverage Industry; Information Technology Industry
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  • 01 Mar 2024
  • News

Leading Businesses in a Web3 World

Illustration by Daniel Hertzberg Web3 is poised to transform everything we do online by decentralizing and democratizing the internet. That transformation is already underway in the business world: built on blockchain technology that offers increased security and... View Details
  • 04 May 2021
  • Blog Post

Asian American Pacific Islander Heritage Month at HBS

and a well. He was born poor in a farming family that did a little bit of everything to get by. He spent his childhood cutting grass for sheep, walking to school barefoot on a muddy road, and skillfully... View Details
  • August 2023
  • Case

Kariyer.net: Recruiting AI

By: Shunyuan Zhang, Fares Khrais and Namrata Arora
In 2017, Fatih Uysal (AMP 2021) became CEO of Kariyer.net. By then, the business was already the industry leading online job board in Turkey. However, faced with stalling growth, a turbulent macroenvironment, and growing competition from international players, Uysal... View Details
Keywords: Online Technology; Marketing; Websites; Artificial Intelligence; Innovation; Two-sided Platforms; Internet and the Web; Product Launch; Product Positioning; Job Search; Employment; Transformation; Volatility; Innovation and Invention; Disruptive Innovation; Management Practices and Processes; Business Growth and Maturation; Competitive Strategy; Business Startups; Talent and Talent Management; Cost vs Benefits; Macroeconomics; Corporate Entrepreneurship; Emerging Markets; Digital Platforms; Employment Industry; Information Technology Industry; Technology Industry; Middle East; Turkey
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  • Web

Brian Kenny | About

Brian Kenny Bio Brian Kenny is the Chief Marketing and Communications Officer (CMCO) at Harvard Business School. He has led marketing and communications work for several global institutions. As the School’s first CMCO, Brian has oversight View Details
  • 05 Nov 2021
  • Blog Post

Video Blog: Why I Decided to Pursue an MBA at HBS

And so you feel very well insulated and guarded from everything else kind of happening. It's like all the distractions of a big city are completely barred off. And so it's nice... View Details
  • 12 May 2020
  • Research & Ideas

It’s Time To Relaunch Your Remote Team

people have been working from home for a few weeks, leaders need to hold a “working from home” relaunch to help their teams learn to reorient based on the new realities. While team launches set the course of a group at the moment it comes... View Details
Keywords: by Tsedal Neeley
  • 07 Nov 2022
  • News

Victoria’s Secret Buys Alumni-Founded Adore Me

everything that they do.” In a press release announcing the sale, Hermand Waiche noted that, “We have significantly grown our business over the past decade, and are excited to bring our technology, purchase experiences, inclusive... View Details
Keywords: Clothing and Clothing Accessories Stores; Retail Trade
  • 23 Oct 2013
  • Research & Ideas

Overcoming Nervous Nelly

debilitating. In a series of experiments, Brooks has more fully examined the landscape of the anxious mind, looking at how it impedes performance in everything from business... View Details
Keywords: by Michael Blanding
  • 28 Sep 2023
  • News

Screen Time

iStock/ST.art MBA 1982’s Section B had already formed a close-knit group that gathered often in the decades following their time at the School, when the pandemic appeared in the spring of 2020. Unable to enjoy one another’s company in person, the group didn’t miss a... View Details
Keywords: Margie Kelley
  • 01 Jun 2004
  • News

Runner-Up and Lovin’ It

Cuban, billionaire Internet entrepreneur and owner of the NBA’s Dallas Mavericks. Being runner-up isn’t so bad after all, Jackson told Van Susteren. “I think where God closes a door, he opens a window,” said... View Details
Keywords: The Apprentice; Corporate Services
  • January 2013 (Revised March 2017)
  • Case

CloudFlare, Inc.: Running Hot?

By: Thomas R. Eisenmann and Alex Godden
In July 2012, the cofounders of CloudFlare, a Silicon Valley startup that protects websites and accelerates their traffic, are considering the implications of five employees' resignations over the prior three months. Was this natural attrition for a high-tech venture... View Details
Keywords: Management Practices and Processes; Employee Relationship Management; Organizational Structure; Organizational Culture; Organizational Change and Adaptation; Growth Management; Internet and the Web; Entrepreneurship; Resignation and Termination; Business Startups; Information Technology Industry; Web Services Industry; California
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  • 08 Sep 2020
  • Blog Post

2+2 Where Are They Now Spotlight: Ashley Zumwalt-Forbes (MBA 2017)

out really well for me! Where are you currently working? Can you describe your role? I graduated from HBS in 2017 and have since raised ~$100M and co-founded three companies: one battery metals mining company and two oil and gas companies. I serve as President and COO... View Details
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

With more people working remotely right now, many of us have experienced a videoconference interrupted by barking dogs or hungry kids demanding snacks, punctuated, perhaps, by cabinet doors slamming and ice makers grinding in the... View Details
Keywords: by Dina Gerdeman
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

shaking your head, so I have to ask, actively, if everything is OK. Q: What are you working on next? A: My next book is on leadership for innovation—on what kind of leadership is most appropriate if... View Details
Keywords: by Carmen Nobel
  • 01 Sep 2003
  • News

Kumar Mahadeva

“What’s different about our business model is that we’ve leveraged the global talent pool, kept our costs low, and stayed on top of new technologies that can benefit our clients.” Mahadeva enjoys being an entrepreneur and is excited about... View Details
Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Oct 2021
  • News

Fueling the Faculty Pipeline

to his parents came together when he made his most recent gift on the occasion of his 35th Reunion. The Arjan and Minoo Melwani Family Associate Professorship of Business Administration is a son’s tribute to... View Details
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

Most people understand that negotiation is a matter of give-and-take: You have to be willing to make concessions to get concessions in return. But the process of making concessions is easier said than done.... View Details
Keywords: by Deepak Malhotra
  • 26 Jan 2022
  • News

Making Peace with Anger

made me and Walker & Dunlop special. That sense that everything had to go right and when everything didn’t go right I had the right to get upset that it didn’t go right was that extra edge View Details
  • Web

Seminars & Conferences - Faculty & Research

Organizational Behavior Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students More Local Events Local Community Events Harvard Wyss institute- upcoming events Berkman Center for Internet and Society-... View Details