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  • 19 May 2014
  • Research & Ideas

Why Companies Should Compete for Your Privacy

at times in the form of subsidies. For example, Amazon provides discounts on its e-reader prices for customers who agree to receive targeted ads from Amazon and third-party sellers on their devices. Higher... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

how companies create value for customers and shareholders. The BSC measures the customer value proposition, View Details
Keywords: by Sarah Jane Gilbert
  • 02 Apr 2008
  • Research & Ideas

Four Companies that Conquered America

retailer, to enter the U.S. market with the new Fresh & Easy chain of discount grocery stores. Avoiding geographies where Wal-Mart is entrenched, Tesco has so far opened 50 stores in the growth markets of California, Nevada, View Details
Keywords: by John Quelch
  • 13 Jul 2010
  • First Look

First Look: July 13

infrastructure ITG had constructed to support clients with customized software tools and technical support had grown well beyond sustainable levels. With his management team, Gasser had developed a two-part... View Details
Keywords: Martha Lagace
  • August 2002 (Revised June 2006)
  • Case

Great Dakota Bank: Online Banking

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details
Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry
Related
  • 04 Oct 2004
  • What Do You Think?

Does Speed Trump Intellectual Property?

these responses, is the value of intellectual property in all but a few instances or industries vastly overrated? Is the appropriate response to this dilemma to rethink processes to achieve speed as both a defense View Details
Keywords: by James Heskett
  • January 2021 (Revised May 2021)
  • Case

Ocado Group: Ready for the Future

By: José B. Alvarez, Damien McLoughlin and Natalie Kindred
Keywords: Growth and Development; Innovation and Invention; Innovation and Management; Innovation Strategy; Innovation Leadership; Strategy; Disruption; Disruptive Innovation; Internet and the Web; Consumer Behavior; Crisis Management; Customer Value and Value Chain; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; United Kingdom; United States; Europe
Related
  • 23 Jul 2021
  • Blog Post

Trends in Consumer Products

Solstice and Social Club Seltzer. As we head out of Covid, we see long-term trends accelerating. Consumers are now even more interested in health and wellness. Value is even... View Details
  • 19 Apr 2004
  • Research & Ideas

Ground-Floor Opportunities for Retail in India

About Malls? An audience member asked what advice panelists would give to an entrepreneur launching a retail business in India. "Don't try to copy any Western model," said Biyani. "India might surprise you. Adopt a flexible model that captures the View Details
Keywords: by Julia Hanna; Consumer Products; Retail
  • 04 Aug 2006
  • What Do You Think?

What Happens When the Economics of Scarcity Meets the Economics of Abundance?

terms of where value is added in the supply chain . The value is created through the service of helping customers find what they want within the... View Details
Keywords: by James Heskett
  • 14 Apr 2021
  • Research & Ideas

The High Cost of the Slow COVID Vaccine Rollout

officials took steps to speed vaccine development last year, the United States and other countries could have paid to build manufacturing infrastructure and shore up the supply View Details
Keywords: by Michael Blanding; Health
  • 04 Nov 2008
  • First Look

First Look: November 4, 2008

organizations to climb the value chain and access higher-margin businesses with powerful incumbents. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/... View Details
Keywords: Martha Lagace
  • 17 Jul 2006
  • Lessons from the Classroom

Developing a Strategy for Digital Convergence

successful along the entire vertical chain in a converging world. In the course, we try to dissect where, and under what conditions, you want to focus on horizontal layers in the View Details
Keywords: by Sean Silverthorne; Computer; Education
  • September 1991
  • Case

All American Pipeline

By: Timothy A. Luehrman
Goodyear is nearing its first major capital commitments for the largest investment project in its history, the All American Pipeline. The pipeline will transport heavy crude oil from California to Texas. It is the centerpiece of a major program by Goodyear to diversify... View Details
Keywords: Capital; Financial Strategy; Business Startups; Diversification; Valuation; Standards; Supply Chain; Resource Allocation; Cash Flow; Mining Industry; California; Texas
Related
  • 24 Apr 2006
  • Research & Ideas

Managing Alignment as a Process

functional support units. Business units to customers: The priorities of the customer value proposition are communicated to targeted customers View Details
Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
  • 01 Jun 2015
  • News

The End of Cows?

example, there are roughly 1 million jobs connected to the beef industry—from companies that grow crops for animal feed to slaughterhouses. And the USDA reports that meat producers created more than $66 billion in added View Details
Keywords: Jason Feifer; Food and Beverage Stores; Food and Beverage Stores; Food and Beverage Stores
  • 13 Apr 2010
  • First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs View Details
Keywords: Martha Lagace
  • 22 Feb 2010
  • Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

mid-1980s, Johnson & Johnson CEO Jim Burke understood his company credo challenged him to put the needs of customers first. Although J&J was not responsible for these problems, Burke nevertheless recalled every Tylenol product... View Details
Keywords: by William George; Auto
  • 01 Feb 2008
  • What Do You Think?

How Sustainable Is Sustainability in a For-Profit Organization?

size fits all' legislation." All of this will take time. Adrian Gonzalez commented that "There's a limit to what can be accomplished ... because today's products, manufacturing processes, and supply View Details
Keywords: by Jim Heskett
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

unique and distinctive value proposition for customers, these assets will not return their cost of capital. The store will not be attractive to customers View Details
Keywords: by Sean Silverthorne; Retail