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  • September 2002
  • Case

Abercrombie & Kent

By: Frances X. Frei, Brian Corbett, Mark Partin and Daniel Rethazy
Describes Abercrombie & Kent, the outdoor adventure company that has provided services throughout the entire history of the outdoor adventure industry. Provides an opportunity to learn how the company successfully grown into a premier player in the industry by adapting... View Details
Keywords: History; Financial Management; Activity Based Costing and Management; Service Operations; Marketing Reference Programs; Product Development; Business Growth and Maturation; Balance and Stability; Marketing Channels; Transportation; Growth and Development Strategy; Travel Industry
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  • Web

Year in Review | Annual Report 2024

Marina Osborn Bridges Outcomes Partnerships Niki Patel New York City Public Schools Catalina Piccato Whitney Museum of American Art Adi Rau The World Bank Group Amy Shan Harlem Children's Zone Jenny Yeung Merit America Margot Zuckerman Massachusetts Bay View Details
  • 19 Dec 2005
  • Research & Ideas

The Regional Slice of Your Global Strategy

for gasoline in the United States to consist of five distinct regions. Other large markets where transport costs are relatively high in relation to product value, such as cement in Brazil or beer in China, can be similarly broken down.... View Details
Keywords: by Pankaj Ghemawat
  • 26 Jun 2000
  • Research & Ideas

Presentation Round-Up

Marilyn Showalter, chairwoman of the Washington State Utilities and Transportation Commission, followed the presentation of the two scenarios with a look at the regulator's role. "The telecommunications infrastructure is an essential part... View Details
Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications
  • 22 May 2020
  • Blog Post

Reflections on Service - Armed Forces Alumni Association Student Profiles

compound and frantically repeating the name of their commander “Mujahed, Mujahed, Mujahed”. I didn’t see Mujahed in the vehicle, but I  did see the casualty they had transported to our base for treatment. As I pulled the patient from the... View Details
  • 2016
  • Book

Consumers, Corporations, and Public Health: A Case-Based Approach to Sustainable Business

By: John A. Quelch
The public health footprint associated with corporate behavior has come under increased scrutiny in the last decade, with an increased expectation that private profit not come at the expense of consumer welfare.

Consumers, Corporations, and Public... View Details
Keywords: Consumer; Corporate Culture; Public Health; Consumer Behavior; Marketing Strategy; Corporate Strategy; Health; Innovation and Invention; Innovation and Management; Supply Chain Management; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Asia; Oceania; North and Central America; Middle East; Latin America; Europe
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  • 14 Apr 2003
  • Research & Ideas

Andy Grove on the Confident Leader

digital form, stored in this platform, and therefore ready to be transported in digital form. WK: Journeying from one business model to another is a formidable leadership challenge, especially in an industry so given to continual... View Details
Keywords: by Walter Kiechel; Technology
  • 21 Jan 2010
  • News

Dubai: Unlike Anywhere Else

Keywords: Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation
  • 01 Dec 2011
  • News

At Your Service

Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details
Keywords: Deborah Blagg; customer service; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation; Air Transportation
  • 01 Jun 2022
  • Blog Post

Climate Stories Episode #6: Climate Change, Peacebuilding, and Business: Lise Grande and Dr. Teagan Blaine, USIP.

coastal areas in West Africa and Sub-saharan Africa. She asks: “How can already dysfunctional governments provide critical water, transportation or education services as the seas rise? The challenges exacerbate urban fragility.” As... View Details
  • Research Summary

Overview

The Information Age has introduced well-received opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated... View Details

Keywords: Management Accounting; Disclosure; Performance Measurement; Incentives; Control; Education; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; United States; Japan; India
  • October 2018 (Revised July 2019)
  • Case

Sidewalk Labs: Privacy in a City Built from the Internet Up

By: Leslie K. John, Mitchell Weiss and Julia Kelley
Email mking@hbs.edu for a courtesy copy.

By the time Dan Doctoroff, CEO of Sidewalk Labs, began hosting a Reddit “Ask Me Anything” session in January 2018, he had only nine months remaining to convince the people... View Details
Keywords: Public Entrepreneurship; Govtech; CivicTech; Smart Cities; City Innovation; Government Innovation; Privacy; Sidewalk Labs; Dan Doctoroff; Entrepreneurship; Public Sector; Consumer Behavior; Governance; Business and Government Relations; Innovation and Invention; Transportation Industry; Transportation Industry; Transportation Industry; Transportation Industry; Canada
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  • 12 Sep 2017
  • First Look

First Look at New Research and Ideas, September 12, 2017

2017 Harvard Business Review The Real Reason Uber Is Giving Up in China By: Kirby, William C. Abstract—The article examines the role of the Chinese government in transport firm Uber's decision to sell its China operation to a rival... View Details
Keywords: Carmen Nobel
  • 29 Aug 2024
  • Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

when NASA started investing in the commercial space sector in a more concerted way. It created a program called Commercial Orbital Transportation Services (COTS). It spent $500 million to start seeding rocket launch companies to provide a... View Details
Keywords: by Kara Baskin; Aerospace
  • 07 Jun 2011
  • News

Alumni News: Back to the Future

http://www.alumni.hbs.edu/bulletin/alumni-news/story-alden.html View Details
Keywords: Garry Emmons; Transportation; Transportation; Transportation; Transportation
  • 01 Mar 2013
  • News

Sea of Dreams

Illustration by Shutterstock I've always loved boats. When I was just a few years old, my grandfather set me up in a small sailing dinghy and sent me on my way. I have no recollection of the instruction that must have come before, but the exhilaration that came from... View Details
Keywords: Transportation Equipment Manufacturing; Transportation Equipment Manufacturing; Transportation Equipment Manufacturing; Transportation Equipment Manufacturing
  • 01 Oct 1996
  • News

Leading In a New Era

them in order to provide direction to the management negotiating team." This approach worked well, Carty says, in a recent negotiation with the Transport Workers Union. As a result of that negotiation, the company received "substantial... View Details
Keywords: Nancy O. Perry
  • 01 Jun 2004
  • News

Luxe Redux

feeling of being transported to a different place when they enter one of our stores,” says Thomas Pink’s Tranthi. Inspired by the craftsmanship of a late-18th-century London tailor (if you wore one of his hunting coats, you were... View Details
Keywords: Julia Hanna; luxury; Retail Trade
  • Article

Positioning Brands Against Large Competitors to Increase Sales

By: Neeru Paharia, Jill Avery and Anat Keinan
We explore the effect of having a large dominant competitor and show the conditions under which focusing on a competitive threat, rather than hiding it, can actually help a brand. We demonstrate through lab and field studies that highlighting a large competitor's size... View Details
Keywords: Brands; Brand Management; Brand Positioning; Competitive Positioning; Brands and Branding; Marketing; Marketing Strategy; Air Transportation Industry; Air Transportation Industry; Air Transportation Industry; Air Transportation Industry; United States
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  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

equally beautiful photography will transport you to Dishoom's most treasured corners of an eccentric and charming Bombay. Read it, and you will find yourself replete with recipes and stories to share with all who come to your table.... View Details