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  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

Working Papers Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting Authors: Lisa D. Ordonez, Maurice E. Schweitzer, Adam D. Galinsky, and Max H. Bazerman Abstract Goal setting is one of the most replicated and influential paradigms in the... View Details
Keywords: Martha Lagace

    Goran Calic

    The Chair in Entrepreneurial Leadership and Associate Professor of Strategy, DeGroote School of Business

    Goran Calic is the Chair in Entrepreneurial Leadership and Associate Professor of Strategy at the DeGroote School of Business, McMaster University, where... View Details
    • December 2009
    • Article

    Hiding the Evidence of Valid Theories: How Coupled Search Processes Obscure Performance Differences Among Organizations

    By: Nicolaj Siggelkow and Jan Rivkin
    Theorists argue that an organization's high-level choices, such as its organizational design or the attributes of its top management team, should influence its performance, yet empirical researchers have struggled to detect such influence. The impact of high-level... View Details
    Keywords: Decision Choices and Conditions; Management Teams; Organizational Design; Performance Effectiveness; Power and Influence; Balance and Stability
    Related
    • Article

    Frame Flexibility: The Role of Cognitive and Emotional Framing in Innovation Adoption by Incumbent Firms

    By: Ryan Raffaelli, Mary Ann Glynn and Michael Tushman
    Why do incumbent firms frequently reject nonincremental innovations? Beyond technical, structural, or economic factors, we propose an additional factor: the degree of the top management team's (TMT) frame flexibility, i.e., their capability to cognitively expand an... View Details
    Keywords: Innovation Adoption; Cognition; Framing; Emotional Resonance; Incumbent Inertia; Innovation and Invention; Technology Adoption; Organizational Change and Adaptation; Change Management
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    • April 2005 (Revised March 2006)
    • Case

    Change at Whirlpool Corporation (A)

    By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel
    In 1998, the CEO of Whirlpool Corp. decides to change the company's strategy significantly to escape an increasingly unattractive "stalemate" in the appliance industry. The change he proposes involves a fundamental shift in the company's focus--from manufacturing to... View Details
    Keywords: Organizational Change and Adaptation; Change Management; Competitive Advantage; Strategic Planning; Production; Brands and Branding; Management Teams; Consumer Products Industry; United States
    Related
    • 18 Dec 2018
    • First Look

    New Research and Ideas, December 18, 2018

    strategic change. The framework contributes by adding a meso lens to research on dynamic capabilities to help scholars better understand how learning that occurs in teams may support entrepreneurial managers... View Details
    Keywords: Dina Gerdeman
    • July–August 2013
    • Article

    How Experts Gain Influence

    By: Anette Mikes, Matthew Hall and Yuval Millo
    In theory, the risk management groups of two British banks—Saxon and Anglo—had the same influence in their organizations. But in practice, they did not: Saxon's was engaged in critical work throughout the bank, while Anglo's had little visibility outside its areas of... View Details
    Keywords: Risk Management; Banking Industry
    Related
    • 16 Jun 2021
    • Interview

    Harvard Business School: How to Build Fearless Organizations

    By: Amy C. Edmondson and Ron Lovett
    Our guest is Amy Edmondson - Professor of Leadership and Management at Harvard Business School. Amy has authored multiple books, including her most recent, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and... View Details
    Keywords: Psychological Safety; Organizational Culture; Leadership; Diversity; Communication
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    • January – February 2011
    • Article

    Are You a Good Boss-Or a Great One?

    By: Linda A. Hill and Kent Lineback
    Private moments of doubt and fear come even to managers who have spent years on the job. Any number of events can trigger them: an initiative is going poorly; you get a lukewarm performance review; your new assignment is daunting. HBS professor Linda Hill and executive... View Details
    Keywords: Leadership; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Personal Development and Career; Groups and Teams; Power and Influence; Social and Collaborative Networks
    Related
    • 27 Feb 2023
    • Research & Ideas

    How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

    control of store owners: Employees showing up late—or sometimes not at all. Managers are aware that employee lateness and absenteeism is prevalent and expensive to their operations. Now, researchers at Harvard Business School have gone a... View Details
    Keywords: by Ben Rand; Retail
    • February 2007 (Revised May 2008)
    • Supplement

    Bancaja: Developing Customer Intelligence (B)

    In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
    Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain
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    • April 2012 (Revised February 2017)
    • Case

    Dovernet

    By: Robert Simons and Natalie Kindred
    This case illustrates the implications of using stringent performance measurement systems to create performance pressure, motivate employee achievement, and sharpen a firm's competitiveness. It opens by describing the downsides of the ruthlessly competitive culture at... View Details
    Keywords: Motivation and Incentives; Information Technology; Competitive Advantage; Decision Choices and Conditions; Organizational Culture; Performance Evaluation; Compensation and Benefits; Web Services Industry; Information Technology Industry; Vancouver
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    • February 1991 (Revised July 1993)
    • Case

    Cultural Change at Nissan Motors

    By: John P. Kotter
    Depicts the reformation of Nissan Motor Co.'s corporate culture and the company's subsequent turnaround in market share and profits. In 1985, Yutaka Kume became president of Nissan and thereafter, he continually emphasized the need for internal change throughout the... View Details
    Keywords: Organizational Change and Adaptation; Organizational Culture; Leadership; Behavior; Governing Rules, Regulations, and Reforms; Change Management; Management; Auto Industry; Manufacturing Industry
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    • 26 Sep 2018
    • Working Paper Summaries

    Shifting Centers of Gravity: Host Country versus Headquarters Influences on MNC Subsidiary Knowledge Inheritance

    Keywords: by Prithwiraj Choudhury, Mike Horia Teodorescu, and Tarun Khanna
    • July 2005 (Revised March 2007)
    • Case

    Kansai Digital Phone: Zutto, Gaining Japanese Loyalty

    By: Francisco de Asis Martinez-Jerez and James Robert Dillon
    Ted Katagi, marketing strategy manager of Kansai Digital Phone (KDP), utilizes customer lifetime value as a key metric to prioritize initiatives in an emergency plan to turn around the company. KDP is a regional phone company in Japan with less than stellar... View Details
    Keywords: Customer Relationship Management; Customer Value and Value Chain; Customer Satisfaction; Telecommunications Industry; Electronics Industry; Japan; United States
    Related
    • September 1974 (Revised April 1975)
    • Case

    Ocean Spray Cranberries, Inc. (B)

    A consumer attitude survey involving more than 1,000 cranberry users has been conducted. Multivariate statistical procedures including factor analysis, cluster analysis and multiple discriminant analysis have been employed to suggest four attitude segments in the... View Details
    Keywords: Surveys; Product Positioning; Mathematical Methods; Consumer Behavior; Agriculture and Agribusiness Industry; Food and Beverage Industry
    Related
    • 31 Oct 2013
    • News

    HBS Professor Michael Tushman Receives Academy of Management’s Highest Award

    • 08 Sep 2016
    • News

    Monitoring global supply chains

    • 12 Aug 2019
    • Research & Ideas

    How Scale Changes a Manager's Responsibilities

    decision, but to guide and mentor the team through the decision process. You may interview candidates at this stage, too, but I suggest this be to help a junior manager resolve concerns they have about the... View Details
    Keywords: by Julia Austin
    • Teaching Interest

    Scaling Technology Ventures

    By: Jeffrey F. Rayport
    This course is designed for students who plan to launch or join a hypergrowth technology venture, or who plan to invest in growth-stage tech companies. The course addresses key challenges founders and their teams face after achieving product-market fit – and how... View Details