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Publications

Publications

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  • All HBS Web  (4,280)
    • People  (22)
    • News  (1,416)
    • Research  (1,446)
    • Events  (8)
    • Multimedia  (108)
  • Faculty Publications  (711)

Show Results For

  • All HBS Web  (4,280)
    • People  (22)
    • News  (1,416)
    • Research  (1,446)
    • Events  (8)
    • Multimedia  (108)
  • Faculty Publications  (711)
← Page 76 of 4,280 Results →
  • 04 Mar 2011
  • Working Paper Summaries

From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America

Keywords: by Marion Fourcade & Rakesh Khurana; Education
  • Web

Logging In - Research Computing Services

Compute Cluster Logging In 8ms Follow our instructions to connect to the HBSGrid via a GUI or Terminal. Connection Requirements On-HBS-Campus TEST TEST To connect to the... View Details
  • 11 Oct 2023
  • News

Soldier On

that day for my city, the point of friction was the elementary school. I went down there and immediately connected with the police chief, talked to the school board members as well as city council that started to arrive. And then from... View Details
  • Web

Terms of Use - Alumni

Notes Class Notes, in print and online, is a social forum for HBS alumni to share personal and professional news, reflections, non-political commentary, and photographs through the work of volunteer Class and Section Secretaries as a way to foster community and... View Details
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

were often forced to change the way they conducted activities in order to conform to the "best practices" embedded in the software. It was also extremely difficult to connect discrete applications to one another. Enterprise... View Details
Keywords: by Michael E. Porter
  • Web

Your Alumni Community - Alumni

setting the stage for the Atlanta Opera’s next act Upload your resume to the Alumni Networking Resume Book to kick start those connections. Connect Now Your Alumni Community Alumni Clubs Connect with fellow... View Details
  • 28 Jul 2023
  • Blog Post

How I Landed My Manufacturing Internship at HBS

companies Kristen had suggested I apply to. The recruiter and I shared a personal connection – her father was from Buffalo, my hometown in Western New York. As a child, I took a family weekend vacation to the Corning Glass Museum, located... View Details
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

an entire unit of boundary spanners whose primary role was to interface with their clients and make their experience with JLL seamless. As JLL expanded its client base, the company realized the limitations of trying to connect its... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 11 Dec 2023
  • Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

Leahy shares. “There's so much pressure and stress that individuals feel to find the perfect internship or the perfect next job. But HBS students and alumni are incredibly talented and can find the connective tissue from one step to the... View Details
  • 05 Sep 2023
  • Blog Post

Video: Welcome MBA Class of 2025

opportunity, this platform, to serve the public good.” Jana Kierstead: “You belong here. Make sure you take advantage of it. Appreciate every minute of it.” Adhavan Adityan (MBA 2024), Student Association Co-President: “The rigor of the HBS classroom is integral to the... View Details
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
Citation
Related
Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
  • January 2022
  • Background Note

Common Prosperity? China Shifts Left

By: William C. Kirby and Noah B. Truwit
Since the founding of the People’s Republic of China in 1949, the ruling Chinese Communist Party (CCP) has been mistrustful of entrepreneurs and the private sector that operates outside the government’s authority. In its first decades under Mao Zedong, the CCP... View Details
Keywords: Market Reform; Gdp; Government Administration; Government and Politics; Private Sector; Governing Rules, Regulations, and Reforms; Economy; Globalized Economies and Regions; Entrepreneurship; Business and Government Relations; Globalized Markets and Industries; Social Issues; Society; Economic Growth; China
Citation
Educators
Related
Kirby, William C., and Noah B. Truwit. "Common Prosperity? China Shifts Left." Harvard Business School Background Note 322-069, January 2022.
  • March 2020 (Revised June 2023)
  • Case

EyeControl: Inspiring Communication

By: Paul A. Gompers and Danielle Golan
Eye-controlled communication device startup EyeControl was founded in Tel Aviv, Israel in 2016 by cofounders with a shared personal connection to locked-in syndrome—a neurological disorder that left sufferers cognitively sound, yet paralyzed, with the exception of eye... View Details
Keywords: Health Disorders; Communication Technology; Business Startups; Expansion; Finance; Decision Making; Social Enterprise; Medical Devices and Supplies Industry
Citation
Educators
Purchase
Related
Gompers, Paul A., and Danielle Golan. "EyeControl: Inspiring Communication." Harvard Business School Case 820-078, March 2020. (Revised June 2023.)
  • December 2007
  • Article

Bankers, Industrialists, and Their Cliques: Elite Networks in Mexico and Brazil during Early Industrialization

By: Aldo Musacchio and Ian Read
The historiographies of Mexico and Brazil have implicitly stated that business networks were crucial for the initial industrialization of these two countries. Recently, differing visions on the importance of business networks have arisen. In the case of Mexico, the... View Details
Keywords: Business and Government Relations; Networks; Business History; Market Entry and Exit; Emerging Markets; Entrepreneurship; Financial Markets; Supply and Industry; Banks and Banking; Brazil; Mexico
Citation
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Read Now
Related
Musacchio, Aldo, and Ian Read. "Bankers, Industrialists, and Their Cliques: Elite Networks in Mexico and Brazil during Early Industrialization." Enterprise & Society 8, no. 4 (December 2007): 842–880.
  • Web

Rising Leaders for Social Impact Forum | Social Enterprise | Harvard Business School

change in the world. The forum builds a robust community that connects students and alumni who share a passion for social impact; and supports success in the classroom, navigating the unique career path, and challenges and opportunities... View Details
  • 01 Sep 2023
  • News

Startup Success Beyond Silicon Valley

nearest global research center to help him make connections and identify potential companies to feature in cases. Because research staff live and work in their respective regions, they have extensive contacts with local companies and... View Details
Keywords: Jennifer Mele
  • Research Summary

THEME #1: BUILDING CAPABILITIES THROUGH TEAM FAMILIARITY

Are organizational capabilities simply the aggregation of individual skills and experience, or do they also depend on particular connections between individuals developed through prior work experience?  Since a capability consists of the accumulated... View Details

  • March–April 2021
  • Article

Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others.

By: Gerald C. Kane and Lynn Wu
Organizations have long sought to improve employee performance by managing knowledge more effectively. In this paper, we test whether the adoption of digital tools for expertise search and access within an organization, often referred to as a support to an... View Details
Keywords: Digital Tools; Social Media; Social Networks; Transactive Memory Systems; Augmented Intelligence; Artificial Intelligence; Social and Collaborative Networks; Gender; Equality and Inequality; Technology Adoption; Knowledge Management; Performance Improvement; Power and Influence; Organizational Change and Adaptation
Citation
Find at Harvard
Related
Kane, Gerald C., and Lynn Wu. "Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others." Organization Science 32, no. 2 (March–April 2021): 273–292.
  • Web

Events - Business History

(Harvard Business School), “The Manila Galleon: Luxury Trade and the Silk-for-Silver Connection across the Pacific World, XVI-XVIII.” Marcel Anduiza (Harvard Business School), 12 pm to 1:30 pm May 14 14 May 2025 Virtual Seminar Grace... View Details
  • Web

HBS Entrepreneurship Summit - Alumni

investors gathered together for an unprecedented two-day convening which provided a rich opportunity to forge connections through Harvard Business School with leaders of high-growth, deep tech, and biotech ventures. The goal was to... View Details
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