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March 2009
Case

The Home Depot: Leadership in Crisis Management

By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter

Examines the challenges The Home Depot faced in the aftermath of natural disasters such as Hurricanes Katrina, Rita, and Andrew. By providing 40,000 to 50,000 items sold by knowledgeable associates, The Home Depot became a destination place for customers in need of... View Details

Keywords: Disruption; Customer Focus and Relationships; Leadership; Crisis Management; Logistics; Natural Disasters; Retail Industry

March 1990 (Revised May 1995)
Teaching Note

Home Depot, Inc., Teaching Note

By: Krishna G. Palepu

Teaching Note for (9-188-148). View Details

Keywords: Retail Industry

September 1991 (Revised January 2017)
Teaching Note

Nordstrom: Dissension in the Ranks? (A) and (B)

By: Robert Simons

Teaching Note for Nordstrom: Dissension in the Ranks, Case A (191-002) and Case B (192-027) View Details

Keywords: Strategy And Execution; Control Systems; Performance Goals; Incentives; Span Of Control; Span Of Accountability; Problems and Challenges; Retail Industry

July 2007
Case

Kroger Union Negotiations 2005

By: Dennis A. Yao and Mary L. Shelman

A stylized version of the negotiations between Kroger Company and its local unions during 2005. Management faces a sequence of individual negotiations with local unions in addition to meeting the new competitive challenges presented by Wal-Mart's expansion in the... View Details

Keywords: Labor and Management Relations; Labor Unions; Reputation; Wages; Management; Negotiation Participants; Negotiation Style; Competitive Strategy; Retail Industry

March 2007
Teaching Note

Wal-Mart's Business Environment (TN)

By: Felix Oberholzer-Gee

Teaching note to 706453. View Details

Keywords: Retail Industry; California

November 2006 (Revised September 2007)
Case

The Bollingers: Negotiating with Wal-Mart (A)

By: James K. Sebenius and Ellen Knebel

Describes the negotiations by Howard and Marilyn Bollinger over supplying a new product line to Wal-Mart, the world's largest retailer. The (A) case outlines the Bollingers' development of their product, the Wallpockett, documents their negotiation preparation for... View Details

Keywords: Negotiation Preparation; Product Development; Supply Chain; Problems and Challenges; Retail Industry

May 2006 (Revised November 2006)
Supplement

IKEA's Global Sourcing Challenge: Indian Rugs and Child Labor (B)

By: Christopher A. Bartlett, Vincent Marie Dessain and Anders Sjoman

Keywords: Retail Industry; India

May 2006 (Revised March 2009)
Teaching Note

Borders Group, Inc. (TN)

By: Zeynep Ton and Ananth Raman

Teaching Note for (9-601-037). View Details

Keywords: Retail Industry

March 2006 (Revised April 2008)
Teaching Note

Store24 (TN) (A) and (B)

By: Frances X. Frei and Dennis Campbell

Keywords: Retail Industry

August 2005 (Revised April 2008)
Teaching Note

Store24 (A): Statistics Review with Data Desk (TN)

By: Frances X. Frei

Presents an overview of the statistical analysis covered in the case discussion. View Details

Keywords: Mathematical Methods; Retail Industry

November 2002
Compilation

Press Looks Inside Sears, Roebuck: 1938-89, The

By: Jan W. Rivkin

Excerpts from the business press give perspectives on the internal operations of Sears, Roebuck over the course of half a century. View Details

Keywords: Operations; Retail Industry

November 2001
Supplement

Staples

By: Myra M. Hart

Provides information on the development of the office superstore concept, including building partnerships, creating the business plan, and recruiting a management team. View Details

Keywords: Business Plan; Recruitment; Growth and Development Strategy; Management Teams; Operations; Planning; Partners and Partnerships; Complexity; Retail Industry

June 1999 (Revised May 2002)
Teaching Note

Neiman Marcus (A)TN

By: V. Kasturi Rangan and Marie Bell

Teaching Note for (9-599-098). View Details

Keywords: Retail Industry

September 2000
Teaching Note

Morgan Stanley Dean Witter Private Client Services (TN)

By: Thomas J. DeLong

Teaching Note for (9-899-107). View Details

Keywords: Retail Industry

August 2000 (Revised January 2006)
Case

Sears, Roebuck and Co. vs. Wal-Mart Stores, Inc.

This case is designed to familiarize students with the use of financial ratios. Two retailers, Sears, Roebuck and Co. and Wal-Mart Stores, Inc., have a very similar value for return on equity (ROE) in the 1997 fiscal year. Students use the information in the case and... View Details

Keywords: Value Creation; Financial Statements; Retail Industry; United States

June 1999
Teaching Note

Best Buy TN

By: V. Kasturi Rangan and Balaji Chakravarthy

Teaching Note for (9-598-016). View Details

Keywords: Retail Industry

January 1998
Case

Frontgate Catalog

By: Jeffrey F. Rayport

Frontgate is a high-end, Lebanon, Ohio-based catalog business. The decision makers are trying to determine how much financial and personnel resources to invest in the development of a Web site. The decision is being made in light of branding issues and competitor's Web... View Details

Keywords: Customer Relationship Management; Competition; Internet and the Web; Brands and Branding; Retail Industry; Ohio

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June 1987
Teaching Note

Sears Merchandise Group: 1987 Plan Process, Teaching Note

By: William J. Bruns Jr.

Keywords: Planning; Retail Industry

December 1992 (Revised July 1993)
Supplement

Wal-Mart Update 1992

By: David B. Yoffie and Jonathan Ginns

Updates Wal-Mart Stores' Discount Operations case from 1985 to 1992. View Details

Keywords: Competition; Retail Industry; United States

November 1985
Case

Omega Novelty Shop: Economic vs. Accounting Concepts

By: David F. Hawkins

Keywords: Accounting; Financial Statements; Economics; Retail Industry

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