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Show Results For
- All HBS Web
(2,945)
- People (4)
- News (669)
- Research (1,688)
- Events (21)
- Multimedia (31)
- Faculty Publications (976)
- 25 Jul 2013
- Research & Ideas
Why Unqualified Candidates Get Hired Anyway
people who should not be admitted, and rejecting people who should not be rejected.” Inflated Applicants: Attribution Errors in Performance Evaluation by Professionals paints a picture of businesses repeatedly promoting or hiring... View Details
- 01 Mar 2024
- News
Case Study: Testing the Waters
drink mix; it’s quite another to compete with the ad spend, sales forces, and promotional programs of Gatorade and other big beverage companies in a larger but already crowded category. This entrepreneur knows her customer base, other use... View Details
- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
generalize," Avery says. But that misses the point. Rather than helping researchers estimate the habits of ordinary consumers, the data from extreme customers can uncover new consumer motivations, promoting different ways of looking at... View Details
Keywords: by Michael Blanding
- 08 Mar 2004
- Research & Ideas
Creating Value in Your Business Ecosystem
focus primarily on their internal capabilities—have realized this and pursued strategies that not only aggressively further their own interests but also promote their ecosystems' overall health. . . . The Keystone Advantage Keystone... View Details
Keywords: by Marco Iansiti & Roy Levien
- 25 Jun 2007
- Research & Ideas
HBS Cases: Beauty Entrepreneur Madam Walker
Sloan. As the case shows, Walker herself reflected on her path before an audience in 1912 at the National Negro Business League convention in Chicago: "I was promoted to the cook kitchen, and from there I View Details
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
inequities over time. Awareness of the factors that create gender-related advantages and disadvantages can help you mitigate their consequences—and promote a more egalitarian workplace. How Ambiguity Affects Negotiation At Park's firm, a... View Details
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
organization become “less attentive and more insensitive to others’ emotions,” quoting the authors. If their participation in the selection and promotion process also increases, what can we expect from their choices? Will they place the... View Details
Keywords: by James Heskett
- 11 Apr 2012
- Research & Ideas
The High Risks of Short-Term Management
set a "tone at the top" that promotes long-term value creation. Serafeim: I am working on a big research project under the banner "Innovating for Sustainability." Professor Bob Eccles and I have created an MBA elective course, an... View Details
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
left But an agenda that increases the rewards of work, encourages stable, engaged families and promotes healthy community institutions could be a shared political enterprise." Is wealth distribution a problem cause or symptom? What... View Details
Keywords: by James Heskett
- Web
Faculty and Research - Alumni
Administration Donor Stories Cameron Ogden (MBA 2006) and Peter Ogden (MBA 1973) As firm believers in education and research, Peter and Cameron have established a research fund at HBS to promote faculty freedom. Hyder Ahmad (MBA 1995)... View Details
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
communities of like-minded people. Sometimes the like-mindedness centers on a brand; think Facebook fan pages or Twitter rants. "Consumers have always had the ability to boycott brands—or to 'buy-cott' brands they like by buying and View Details
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
sorting work into departments, product divisions, and regions. Trouble is, managers in hierarchical organizations don't promote or reward risk and innovation—they rely on routine, and turn to the same trusted people to run key... View Details
Keywords: by Kim Girard
- 10 Feb 2023
- Research & Ideas
COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated
vaccination rates, the campaigns led to an estimated 7 million additional people getting vaccinated. These results also point to the potential for broader use of social media platforms to promote other public health goals. Tech platforms... View Details
- 09 Jun 2021
- Research & Ideas
How Tennis, Golf, and White Anxiety Block Racial Integration
leaders grappling with improving racial equity in the workplace, important changes need to go beyond actively recruiting, hiring, and promoting more minority employees—and toward implementing workplace policies that challenge the... View Details
Keywords: by Jay Fitzgerald
- 03 Jan 2023
- What Do You Think?
How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?
not the top. People weren’t promoted up; they approached the center. She maintained that it helped associates achieve a different mindset toward collaboration and hierarchy. "Her bottom-line was always 'changed lives.'" Hesselbein... View Details
Keywords: Re: James L. Heskett
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
than 100 companies. "We were struck by how often that word 'conversation' kept popping up," Slind says. "CEOs, especially, expressed an aspiration to promote a conversation in their organization. They talked about wanting everyone to be... View Details
Keywords: by Carmen Nobel
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
year visiting stores and employees and personally responds to any e-mail they send him." All of these factors have made QuikTrip a regular on Fortune's 100 Best Companies to Work For. Yet the company's focus on promoting from within... View Details
- 25 Oct 2022
- Research & Ideas
Is Baseball Ready to Compete for the Next Generation of Fans?
potential new generation of fans? "I won’t make any predictions, except that ... baseball is working hard to try to restore the revenue side and the attendance side." Greyser: They’re doing quite a bit, but remember, baseball is primarily a local game. A lot of that... View Details
- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
disappointing to board members who witnessed the turnaround Easterbrook had led at the company since his promotion to CEO four years earlier. The board’s investigation found that Easterbrook’s “consensual relationship” wasn’t physical but... View Details
Keywords: by James Heskett