Publications

01 Apr 2001
News

New Ventures New Gains

insignificant, faculty and student organizers emphasize that the contest’s value lies well beyond such monetary rewards and services, which are donated by corporate sponsors View Details

Keywords: Julia Hanna and Susan Young; Martin Dubilier (MBA 1952); Business Schools & Computer & Management Training; Educational Services

July 2010 (Revised January 2017)
Background Note

Marketing Analysis Toolkit: Customer Lifetime Value Analysis (2024)

By: Thomas Steenburgh and Jill Avery

Customers are increasingly being viewed as assets that bring value to the firm. Customer lifetime value is a metric that allows managers to understand the overall value of their customer base and relate it to three customer strategies firms employ: asset... View Details

Keywords: Customer Lifetime Value; Return On Investment; Customer Acquisition; Customer Retention; Customer Churn; ＂Marketing Analytics＂; Marketing; Customer Relationship Management; Customer Focus and Relationships; Customer Value and Value Chain; Management Analysis, Tools, and Techniques; Marketing Strategy; Measurement and Metrics; Strategic Planning; Value

Educators

Purchase

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

colleagues on the Harvard Business School faculty, legendary teacher and thinker Tony Athos. In an organization with a culture of long hours and FILO (first in last out) norms (borrowing from David Physick's... View Details

Keywords: by James Heskett; Financial Services

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

and encouraged them after disappointing financial performance. But what had McCool seen? The poor financial performance was due to unusual external conditions that the employees could not control. The nonfinancial View Details

Keywords: by Robert S. Kaplan & David P. Norton

Web

Building a Culture of Awareness and Accountability in your Organization - Recruiting

with the full humanity recognized every single day,” said Manso-Brown. Without this important aspect of organizational policy and culture, adjusting hiring practices will not make meaningful change. Create View Details

Alberto F. Cavallo

Alberto Cavallo is the Thomas S. Murphy Professor of Business Administration at Harvard Business School, where he teaches in the Business, Government, and the International Economy (BGIE) unit, a Faculty Research Fellow at the National Bureau of Economic Research, a... View Details

13 Jul 2010
First Look

First Look: July 13

Ramanna, and Douglas J. Skinner Abstract Based on extant literature, we review the positive theory of GAAP. The theory predicts that GAAP's principal focus is on control (performance measurement View Details

Keywords: Martha Lagace

2018
Chapter

New Prospects for Organizational Democracy?: How the Joint Pursuit of Social and Financial Goals Challenges Traditional Organizational Designs

By: Julie Battilana, Michael Fuerstein and Michael Lee

For an extended period during the first half of the 20th century, industrial democracy was a vibrant movement, with ideological and organizational ties to a thriving unionism. In 2015, however, things look different. While there are instances of democracy in the... View Details

Keywords: Organizational Design; Social Enterprise; Values and Beliefs; Integration; Theory

Web

Field Course: Value Creation in Small and Medium Firms - Course Catalog

field to the students”. Course Content and Organization: Selected course sessions: 1. First day speech role play and early actions post acquisition 2. Financial systems, accounting, View Details

Web

The Institute for Cancer Care Innovation - Institute For Strategy And Competitiveness

measurement of the value of our cancer care delivery system. Key initiatives of the Institute include: Evaluating which value-based outcomes are most important to cancer patients and identifying which... View Details

2021
Working Paper

The Changing Role of Business in Society

By: Michael E. Porter

Business interaction with the U.S. government, historically based on securing industry or company special interests at the expense of the public good, has enabled and furthered government dysfunction. Gridlock within the American political system has precluded the... View Details

Article

The Best of Both Worlds: Integrating Conscious and Unconscious Thought Best Solves Complex Decisions

Two studies address the debate over whether conscious or unconscious mental processes best handle complex decisions. According to Unconscious Thought Theory (Dijksterhuis & Nordgren, 2006), both modes of thinking have particular advantages: conscious thought can follow... View Details

Keywords: Forecasting and Prediction; Values and Beliefs; Information; Knowledge Management; Management Skills; Management Style; Measurement and Metrics; Success; Research; Cognition and Thinking; Personal Characteristics; Perception

Purchase

2008
Dictionary Entry

Total Factor Productivity

By: Diego Comin

Total Factor Productivity (TFP) is the portion of output not explained by the amount of inputs used in production. The following definition describes the measurement and importance of TFP for growth, fluctuations and development as well as likely future directions of... View Details

Keywords: Business Cycles; Economic Growth; Measurement and Metrics; Production; Performance Productivity; Research

July 1990 (Revised October 1999)
Case

Nordstrom: Dissension in the Ranks? (A)

By: Robert L. Simons and Hilary Weston

In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators. The case describes the "sales-per-hour" monitoring and compensation system that many... View Details

Keywords: Performance Consistency; Performance Evaluation; Compensation and Benefits; Motivation and Incentives; Labor Unions; Salesforce Management; Retention; Growth and Development; Industrial Products Industry; Utilities Industry

Educators

Purchase

November 8, 2018
Article

Transitioning Payment Models: Fee-for-Service to Value-Based Care

By: Thomas W. Feeley and Namita Seth Mohta

In a survey of the NEJM Catalyst Insights Council in July 2018, 42% of respondents say they think value-based reimbursement models will be the primary revenue model for U.S. health care. Indeed, this transition is already happening. Respondents report that a quarter of... View Details

Keywords: Payment Methods; Value-based Healthcare Reimbursements; Health Care and Treatment; Value; Transformation

Research Summary

article on how to evaluate "success" in translational medical research

the article provides a framework for organizations sponsoring translational research on how to evaluate "success". It urges these organizations to articulate specific goals and concrete metrics on seven dimensions of translational medical research --... View Details

V.G. Narayanan

Professor Narayanan is the Thomas D. Casserly, Jr. Professor of Business Administration, and Senior Associate Dean of Executive Education and HBS Online. His research focuses on management accounting with an interest in performance evaluation and incentives... View Details

Keywords: accounting industry; banking; service industry; telecommunications; health care

August 2016
Article

Value-Based Breast Cancer Care: A Multidisciplinary Approach for Defining Patient-Centered Outcomes

By: Fayanju M. Oluwadamilola, Tinisha L. Mayo, Tracy E. Spinks, Seohyun Lee, Carlos H. Barcenas, Benjamin D. Smith, Sharon H. Giordano, Rosa F. Hwang, Richard A. Ehlers, Jesse C. Selber, Ronald Walters, Debu Tripathy, Kelly K. Hunt, Thomas A. Buchholz, Thomas W. Feeley and Henry M. Kuerer

Purpose. Value in healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the process... View Details

Keywords: Health Disorders; Value; Health Care and Treatment; Performance Improvement; Health Industry