Publications

December 24, 2020
Article

How Businesses Can Find “Hidden Workers”

By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin and Ladan Davarzani

Even before the COVID-19 pandemic, low- and middle-skill workers struggled to find and retain steady work. Now, many of these workers are considered “essential,” while many others are unemployed and struggling to find work. As the pandemic eases throughout 2021,... View Details

Keywords: Health Pandemics; Employees; Selection and Staffing

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2021
Working Paper

Hunting for Talent: Firm-Driven Labor Market Search in the United States

By: Ines Black, Sharique Hasan and Rembrand Koning

This article analyzes the phenomenon of firm-driven labor market search—or outbound recruiting—where recruiters are increasingly “hunting for talent” rather than passively relying on workers to search for and apply to job vacancies. Our research methodology leverages... View Details

Keywords: Hiring; Referrals; Outbound Recruiting; Labor Markets; Selection and Staffing; Networks; Recruitment; Strategy; United States

SSRN

November 2, 2015
Article

The Best Ways to Hire Salespeople

By: Frank V. Cespedes and Daniel Weinfurter

Companies typically spend more on hiring in sales than they do anywhere else in the firm. Average annual turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as... View Details

Keywords: Selection and Staffing; Salesforce Management; Retention

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January 2011 (Revised July 2011)
Supplement

Caterpillar, Inc. (B)

By: David F. Hawkins

Analyst must identify role of management and actuarial judgment in measuring corporate post employment benefit obligations and assets. View Details

Keywords: Accounting; Compensation and Benefits; Resignation and Termination; Manufacturing Industry; Mining Industry; Consumer Products Industry

22 Jan 2014
Research & Ideas

High-Tech Immigrant Workers Don’t Cost US Jobs

Many high-tech companies in the United States look overseas to fill talent gaps in their employment ranks by hiring skilled immigrants, often sponsoring the visas these workers need to live in this country. Critics say this can create an unpleasant fallout effect,the... View Details

Keywords: by Dina Gerdeman; Computer; Financial Services

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

In a three-year research project, I studied the career trajectories of minority and white professionals at three major U.S. corporations. The story of one of the participants—Stephen Williams—sheds light on many of the differences in career advancement between whites... View Details

Keywords: by David A. Thomas

Article

Focusing on Lone Trees in the Forest: Members' Experience of a Multiple Identity Organization

By: Michel Anteby and Amy Wrzesniewski

Keywords: Employees

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November 1990
Teaching Note

Cole National Corp.: Turnover, Teaching Note

By: Frank V. Cespedes

Keywords: Retention

May 1997 (Revised October 2005)
Supplement

Ecolab, Inc. (H): Al Schuman's Visit to a Regional Office

By: Ashish Nanda

Supplements the (A) case. In the weeks following the employee defections, Al Schuman toured Ecolab's offices extensively. The case excerpts from one of the speeches he made during his tour. May be used in place of the video. View Details

Keywords: Employees

30 Sep 2024
News

Seven Essential Tips For Success When Starting a New Job or Career Phase

18 Jun 2024
News

Valuable Tips for Improving Sales Hiring

19 Jul 2010
Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

really needs calcium-enriched tomato sauce?' " Never On Sunday In another telling detail, all Mercadona stores are closed on Sunday. On this point, the case quotes the chain's human resources... View Details

Keywords: by Julia Hanna; Retail; Food & Beverage

Article

Does Financial Misconduct Affect the Future Compensation of Alumni Managers?

By: Boris Groysberg, Eric Lin and George Serafeim

We explore how an organization’s financial misconduct may affect pay for former employees not implicated in wrongdoing. Drawing on stigma theory we hypothesize that although such alumni did not participate in the financial misconduct, and they had left the organization... View Details

Keywords: Financial Misconduct; Stigma; Finance; Crime and Corruption; Executive Compensation; Employees; Compensation and Benefits

July 2012 (Revised March 2013)
Supplement

Shanghai Diligence Law Firm (B)

By: Robert G. Eccles and Catherine Zhang

Shanghai Diligence Law Firm continued with its approach to grow through a merger, rather than organically, and was eventually merged into a bigger law firm in China. After the merger, a refined A-B-C-D model is still in use as compensation system, although the... View Details

Keywords: Professional Service Firms; Compensation; Law Firms; Motivating Professionals; Client Management; Developing Professionals; Entrepreneurship; China; Mergers and Acquisitions; Employee Relationship Management; Compensation and Benefits; Groups and Teams; Legal Services Industry; China

2007
Working Paper

The Effects of a Centralized Clearinghouse on Job Placement, Wages, and Hiring Practices

By: Muriel Niederle and Alvin E. Roth

New gastroenterologists participated in a labor market clearinghouse (a "match") from 1986 through the late 1990's, after which the match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and... View Details

Keywords: Health; Employment; Marketplace Matching; Selection and Staffing; Job Offer; Compensation and Benefits; Health Industry

December 1993 (Revised March 1997)
Case

Recruiting at Bowles Hollowell Conner & Co.

By: John J. Gabarro, Herminia M. Ibarra, John P. Kotter and Andrew P. Burtis

Examines the recruiting process of Bowles Hollowell Conner & Co. (BHC), an investment banking firm known for its work with middle market companies. Specifically, presents a profile of the firm and its recruiting process and then examines that process through the firm's... View Details

Keywords: Investment Banking; Recruitment; Selection and Staffing; Job Interviews; Banking Industry

Educators

May 2019
Teaching Note

Gender and Free Speech at Google (A), (B), & (C)

By: Nien-hê Hsieh and Sarah Mehta

Teaching Note for HBS No. 318-085, 319-095, and 319-097. View Details

Keywords: Free Speech; Representation; Diversity; Gender; Race; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Labor; Employment; Lawsuits and Litigation; Organizational Culture; Technology Industry; United States; California