Publications

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June 2009 (Revised October 2011)
Case

Mina O'Reilly at Logan Airport's TSA

By: Michel Anteby and Erin McFee

Mina O'Reilly, an officer at Logan Airport's Transportation Security Administration (TSA) in Boston, must discipline an employee responsible for a security breach that resulted in a 45-minute terminal closure during peak hours, a potential threat to traveler safety,... View Details

Keywords: Corporate Accountability; Employee Relationship Management; Organizational Culture; Air Transportation; Air Transportation Industry; Boston

June 2004 (Revised June 2004)
Case

Utah Symphony and Utah Opera: A Merger Proposal

By: Thomas J. DeLong and David L. Ager

Anne Ewers, general director of Utah Opera, is awaiting the decision of the members of the board of the Utah Symphony and Utah Opera about whether to merge Utah's top two arts organizations. If the vote favors the merger, Ewers will be asked to assume the helm of the... View Details

Keywords: Mergers and Acquisitions; Change Management; Organizational Culture; Human Resources; Management; Fine Arts Industry; Music Industry; Utah

October 2014
Teaching Note

MuMaté

By: Thomas Eisenmann

This teaching note is designed for use with "MuMaté: Funding Growth," "MuMaté (B-1): Confidential for Maxwell," "MuMaté (B-2): Confidential for Cantor," HBS Nos. 814-063, 813-149, 813-150, to help faculty deepen student comprehension of business issues and energize... View Details

Keywords: Venture Capital; Growth Management; Negotiation; Expansion; Valuation; Entrepreneurship; Organizational Culture; Business Startups; Food and Beverage Industry

September 2010
Case

Freddie Mac: Managing in Conservatorship

By: Robert Steven Kaplan, Nitin Nohria and Ben Creo

Ed Haldeman has recently become CEO of Freddie Mac, one of three major government sponsored enterprises (GSEs) charged with supporting U.S. residential mortgage finance. The company was placed into conservatorship by the U.S. treasury on September 7, 2008.... View Details

Keywords: Change Management; Financial Crisis; Mortgages; Leadership; Organizational Culture; Business and Government Relations; Financial Services Industry; United States

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November 2007
Case

Differences at Work: Emily (A)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Emily (A) HBS Case No. 9-408-014 Emily, a private equity analyst, reads disturbing, sexually focused emails written about her by work colleagues and acquaintances after they all attended a work-related social event. Emily debates what she should... View Details

Keywords: Moral Sensibility; Behavior; Decision Choices and Conditions; Organizational Culture; Problems and Challenges; Gender

23 Apr 2001
Research & Ideas

The Gulf: It’s a Family Affair

Davis Goes To Hbs I was originally trained in economics, getting my undergraduate and Masters degrees in this field. I was working in Boston as an economist in my early twenties and realized that I really liked psychology—and family psychology at that. I stumbled onto... View Details

Keywords: by Wendy Guild & Andrea Schulman

13 Nov 2018
First Look

New Research and Ideas, November 13, 2018

their investments in compliance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55233 forthcoming Organization Science Who Loses When a Team Wins? Better Performance Increases Racial Bias By: Zhang, Letian Abstract—Although it is well known that... View Details

Keywords: Dina Gerdeman

June 2011
Teaching Note

Freddie Mac: Managing in Conservatorship (TN)

By: Robert Steven Kaplan

Teaching Note for 411048. View Details

Keywords: Business and Government Relations; Leadership; Operations; Housing; Price; Ownership Stake; Framework; Mortgages; Organizational Culture; Governing Rules, Regulations, and Reforms; Financial Services Industry; United States

June 1995
Case

Northern Telecom and Tong Guang Electronics (A1): Getting to Know Each Other

By: Rosabeth M. Kanter and Pamela A. Yatsko

In its second year of operation, the joint venture between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China to manufacture telecommunications equipment in China has hit a crisis. The Chinese partner has asked Northern Telecom to replace its... View Details

Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Crisis Management; Financial Crisis; Job Cuts and Outsourcing; Leadership; Telecommunications Industry; Manufacturing Industry; Canada; China

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June 2014
Article

Collective Genius

By: Linda A. Hill, Greg Brandeau, Emily Truelove and Kent Lineback

Competitiveness depends in great part on the ability to innovate. The perennial challenge, then, is to build an organization capable of innovating again and again. Traditional, direction-setting leadership can work well when the solution to a problem is known and... View Details

Keywords: Innovation; Innovation Leadership; Leadership; Innovation and Invention; Organizational Culture

June 2024 (Revised September 2024)
Case

Sequoia Capital

By: Jo Tango, Christina Wallace, Srimayi Mylavarapu and Johnson Elugbadebo

Sequoia Capital, a venture capital firm founded in 1972, quickly grew to become one of the most storied venture capital firms in the world. Fueled by a strong culture, Sequoia's investment track record included the names of some of the largest global successes.... View Details

Keywords: Venture Capital; Organizational Culture; Organizational Change and Adaptation; Restructuring; Corporate Strategy; Financial Services Industry

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

clear, our research is aimed at the organizational level. And in that context, the idea of tradeoffs is nothing new. Peter Drucker and others have said it, and people accept the concept when you are talking about companies that make... View Details

Keywords: by Deborah Blagg; Service

16 Nov 2010
Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

and other top executives representing fields as diverse as telecommunications, financial services, and pharmaceuticals, as well as government entities in the US and overseas-debated the pluses and minuses of Data.gov's decisions, its View Details

Keywords: by Martha Lagace; Technology

06 Mar 2019
Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

because of social defenses at the organizational level, along with wider cultural beliefs that are resistant to change. Gender Stereotypes in Deliberation and Team DecisionsWomen are recognized less often... View Details

Keywords: by Sean Silverthorne

20 Dec 2018
Research & Ideas

Most Popular Stories and Research Papers of 2018

moms are high achievers at work. Now it turns out they are happy, too. Amazon vs. Whole Foods: When Cultures Collide Amazon's acquisition of Whole Foods seemed a Wall Street dream come true. But then Amazon's data-driven efficiency met... View Details

Keywords: by Sean Silverthorne

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

a way to do it," with some cautions and advice about how to make such information available to all. For example, Praveen pointed out that, "It is essential to have a culture of mutual trust but we also need to have mutual... View Details

Keywords: by James Heskett

06 May 2013
Research & Ideas

How Local Events Shake Up Corporate Philanthropy

Toronto. "But more recent research shows how culture endures in spite of globalization. Networks and local regulations also significantly influence how companies react to their local environments." “For philanthropic leaders,... View Details

Keywords: by Carmen Nobel

04 Aug 2003
What Do You Think?

Are We Facing an Attitude Shortage?

Summing Up "Good attitudes supercharge organizational performance beyond what the skill/talent level would indicate," according to Perry Miles. "Attitude is one of the strongest determinants of performance," added... View Details

Keywords: by James Heskett

February 2020
Supplement

Theranos: Who Has Blood on Their Hands? (B)

By: Nien-he Hsieh, Christina R. Wing and John Masko

This supplemental case tracks the results of the Colman and Taubman-Dye class action suit against Theranos as well as Theranos’ other legal challenges and chronicles the final demise of the company in 2019. View Details

Keywords: Health Testing and Trials; Corporate Accountability; Organizational Culture; Misleading and Fraudulent Advertising; Crime and Corruption; Entrepreneurship; Lawsuits and Litigation; Business Exit or Shutdown; Medical Devices and Supplies Industry; California; United States