Publications

March 2008
Supplement

Carlyle Japan (C)

By: David B. Godes, Masako Egawa and Mayuka Yamazaki

This is a supplement to the (A) and (B) cases. It documents the shift in Carlyle's networking strategy. The firm decreased its focus on building contacts in commercial banking an increased instead the focus on building more contacts with industry directly. View Details

Keywords: Private Equity; Banks and Banking; Investment; Growth and Development Strategy; Supply and Industry; Networks; Japan

November 2000
Case

Wit Capital: Evolution of the Online Investment Bank (B)

Describes the evolution of Wit Capital from its origins as a small brewery to an online investment bank advising both small technology-based companies seeking to raise capital and large companies seeking to acquire Internet companies, as well as offering retail... View Details

Keywords: Internet and the Web; Disruptive Innovation; Service Delivery; Investment Banking; Entrepreneurship

1993
Book

British Multinational Banking 1830-1990

By: Geoffrey Jones

This book provides the first modern history of British multinational banking. It analyses their emergence, growth and performance from their origins in the 1830s until the present day. It is based on a wide range of confidential banking records, which are placed in the... View Details

Keywords: Banks and Banking; Multinational Firms and Management; Growth and Development; Information Management; Performance; Great Britain; United Kingdom

18 Nov 2008
First Look

First Look: November 18, 2008

internal coordination issues with the company's sales force, and the financial returns versus other uses of capital for the company. The case raises issues in aligning business strategy and sales management systems, motivating and... View Details

Keywords: Martha Lagace

19 Jan 2011
First Look

First Look: Jan. 18

http://www.cbspress.dk/Visning-af-titel.848.0.html?&cHash=3818d01f1b&ean=9788763002417&code=kommende The Case for Professional Boards Author:Robert C. Pozen Publication:Harvard Business Review 88, no. 12 (December 2010) Abstract When the world's largest... View Details

Keywords: Sean Silverthorne

2019
Book

Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

By: Karen G. Mills

Fintech, Small Business & the American Dream describes the needs of small businesses for capital and demonstrates how technology—novel data sources, artificial intelligence, machine learning—will transform the small business lending market. This market has been... View Details

April 2025 (Revised April 2025)
Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane

This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details

24 Jul 2013
Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

Illinois has serious financial issues, Chicagoland has far more vitality, economic activity, and interaction between downtown and the suburbs than Detroit. In terms of basic infrastructure, (water, bridges, and roads, for example), cities... View Details

Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto

July 2008 (Revised October 2012)
Case

Affinity Plus (A)

By: Dennis Campbell and Peter Tufano

The executive team at Affinity Plus Federal Credit Union has pushed the concept of members first deeply throughout the organization, empowering employees to put member-owners' interests ahead of either the organization's interests or their own interests. As a result of... View Details

Keywords: Customer Relationship Management; Financial Institutions; Financing and Loans; Profit; Cooperative Ownership; Conflict of Interests; Strategy

20 Dec 2011
First Look

First Look: December 20

limited managers' incentives to take actions favoring equity over debt for firms in the vicinity of financial distress. We show that this ruling increased the likelihood of equity issues, increased investment, and reduced firm risk,... View Details

Keywords: Carmen Nobel

21 Feb 2017
First Look

First Look at New Research: February 21

study of a sponsorship collaboration between a global financial institution (UBS) and a multi-site museum (Guggenheim) evaluates critical aspects of resource integration between the partners with... View Details

Keywords: Carmen Nobel

Article

The Impact of Forward-Looking Metrics on Employee Decision-Making: The Case of Customer Lifetime Value

By: Pablo Casas-Arce, Asis Martinez Jerez and V.G. Narayanan

This paper analyzes the effects of forward-looking metrics on employee decision-making. We use data from a bank that started providing branch managers with the customer lifetime value (CLV)—an estimate of the future value of the customer relationship—of mortgage... View Details

Keywords: Customer Lifetime Value; Forward-looking Metrics; Employees; Decision Making; Information; Customer Value and Value Chain; Banks and Banking; Mortgages; Outcome or Result

September 1996 (Revised November 1996)
Case

World Bank (A): Under Siege

By: George C. Lodge and Carin-Isabel Knoop

Describes the issues that James Wolfensohn faces when he takes over the World Bank as president in June 1995. Presents several lines of criticism of the bank's strategy, structure, and relevance. View Details

Keywords: Financial Institutions; International Finance; Organizational Structure; Leading Change; Situation or Environment; Decision Choices and Conditions; Strategy; Management Teams; Value; Banking Industry

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

2017 reveals that customer compatibility affects financial performance. Branches with more divergent customers grow deposits more slowly than branches with less divergent customers. Institutions serving... View Details

Keywords: Sean Silverthorne

28 Apr 2015
First Look

First Look: April 28

financial and nonfinancial measures, some envisioned its role only in formulaic compensation contracts. We describe an alternative view, in which the scorecard's formal measures are created and used for informal management, with... View Details

Keywords: Sean Silverthorne

February 2016
Case

BancoSol and Microfinance in Bolivia

By: Rajiv Lal and Annelena Lobb

BancoSol, a microfinance bank headquartered in La Paz, Bolivia, was forced to adjust its lending strategy and business model because of a regulatory change—60% of the bank's lending portfolio would have to move to the productive sector of the Bolivian economy by 2018,... View Details

Keywords: Microfinance; Banks and Banking; Governing Rules, Regulations, and Reforms; Business Model; Strategy; South America; Bolivia

March 2008 (Revised July 2009)
Case

U.S. Subprime Mortgage Crisis: Policy Reactions (A)

By: Laura Alfaro and Renee Kim

By March 2008, the U.S. Government and the U.S. Federal Reserve Board had taken various policy measures over the last few months to tackle the subprime mortgage crisis that threatened to drag the economy into a recession. The Bush administration approved a fiscal... View Details

Keywords: Financial Crisis; Inflation and Deflation; Central Banking; Mortgages; Policy; Business and Government Relations; United States

17 Oct 2017
First Look

First Look at New Research and Ideas, October 17, 2017

organizations pursuing these strategies and identify four institutional logic shifts associated with these strategic transitions: (1) increasing external focus, (2) moving to greater openness, (3) focusing on enabling interactions, and... View Details

Keywords: Sean Silverthorne

April 2008 (Revised October 2008)
Case

TD Canada Trust (A): The Green and the Red

By: Dennis Campbell and Brent Kazan

The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada