Publications

Web

Leading in the Classroom - Christensen Center for Teaching & Learning

flow provides a temporal dimension to execution as the instructor moves through time from pre-class arrival, to the opening, through sequences of questioning, listening, and responding, to transitions and, ultimately, to the closing of... View Details

January 2008 (Revised August 2011)
Case

ProntoWash: Washing the World's Cars to a Tango Beat

ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent service across the world and capture relevant management information. In 2007, ProntoWash, an international car-wash... View Details

Keywords: Customer Focus and Relationships; Growth and Development Strategy; Balanced Scorecard; Management Systems; Franchise Ownership; Performance Consistency; Argentina

Web

Events | Social Enterprise

Filter Results: (2) Submit Events Upcoming Events Past Events 2 Results Mar 20 March 20, 2025 Executive Education: Driving Nonprofit Performance and Innovation–Virtual For nonprofit leaders, this live, online View Details

06 Jun 2017
First Look

First Look at New Research and Ideas: June 6, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=52723 forthcoming Management Science A Formal Theory of Strategy By: Van den Steen, Eric J. Abstract—What makes a decision strategic? When is strategy most... View Details

Keywords: Sean Silverthorne

01 Nov 2010
Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means developing an IT strategy isn't all... View Details

Keywords: by Carmen Nobel

Web

Social Enterprise - Faculty & Research

Social Enterprise Social Enterprise April 2013 Article Who Is Governing Whom? Executives, Governance, and the Structure of Generosity in Large U.S. Firms By: Christopher Marquis and Matthew Lee We examine how organizational structure influences View Details

14 Mar 2017
First Look

First Look at New Research, March 14

Cross-Boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations By: Edmondson, Amy C., and Jean-François Harvey Abstract—Cross-boundary teaming, within and across organizations, is an increasingly popular View Details

Keywords: Sean Silverthorne

October 2010 (Revised January 2011)
Case

Toyota Recalls (A): Hitting the Skids

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson

In the fall of 2009, Toyota Motor Corporation, once revered for its commitment to quality and reliability, faced a highly publicized series of recalls in the United States representing approximately a year's worth of sales in one of its most important markets. While... View Details

Keywords: Communication Strategy; Crisis Management; Brands and Branding; Quality; Public Opinion; Auto Industry; Japan; United States

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

advantage of executive education opportunities to increase their business acumen. Q: How can managers ensure that legal strategy aligns with corporate strategy? A: Framing is critical here. There are legal... View Details

Keywords: by Sean Silverthorne; Legal Services

25 Nov 2008
First Look

First Look: November 25, 2008

The CEO of the Corporate Solutions Group at Jones Lang LaSalle Americas (JLL) is executing an organizational redesign to respond to its strategy goal of becoming more customer-centric. This case examines the... View Details

Keywords: Martha Lagace

September 21, 2018
Article

Innovation Should Be a Top Priority for Boards. So Why Isn't It?

By: J. Yo-Jud Cheng and Boris Groysberg

Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We conducted a survey of over 5,000 board members... View Details

Keywords: Board Of Directors; Innovation; Technology; Innovation and Invention; Corporate Governance; Governing and Advisory Boards; Business Strategy

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25 Jun 2012
Research & Ideas

Collaborating Across Cultures

helps cross-cultural creative collaboration." Testing Cultural Metacognition In the first of three studies, the researchers asked 43 middle-level managers enrolled in an executive MBA course to complete a questionnaire to rate their own... View Details

Keywords: by Michael Blanding

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

long-term success may depend on how much its customers feel safe going back into the water. When the company first shut down in March 2020, many cruise executives were hopeful that governments would lift restrictions, and they would sail... View Details

Keywords: by Michael Blanding; Travel

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

can provide through a startup accelerator program or a flexible organizational structure that allows executives to rapidly shift resources toward projects led by these stars. As these strategy examples make... View Details

Keywords: by Kristen Senz; Technology

October 2021 (Revised February 2022)
Case

upGrad: Delivering Career Outcomes Online: Degree by Degree

By: John J-H Kim, Anjali Raina and Rachna Chawla

In August 2021, the founders of upGrad, the latest unicorn in the Indian higher education online space, were deciding how to best use the funds to execute on their ambitious growth plans. Ronnie Screwvala, Mayank Kumar and Phalgun Kompalli had envisioned upGrad as an... View Details

Keywords: Unicorns; COVID-19 Pandemic; Higher Education; Internet and the Web; Spending; Growth and Development Strategy; Education Industry; India