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Show Results For
- All HBS Web
(6,201)
- People (20)
- News (731)
- Research (4,627)
- Events (2)
- Multimedia (5)
- Faculty Publications (3,835)
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- 01 Dec 2004
- News
Getting Personal
marketing themselves? Many mature service industries are in a service “arms race” in which they keep adding more and more services cumulatively... View Details
- 30 Jan 2021
- News
Finding a Fresh Approach to Dry Cleaning
serviced by Simon’s three full-time drivers, Heath writes. The rest of his business comes from walk-ins: wedding gowns and formal attire, or a homeowner looking for careful cleaning of an antique rug, for example. Over the years Parkway... View Details
- 01 Apr 2001
- News
Big Deals: Project Finance Helps Mitigate Risk in Large-Scale Investments
projects and good returns. Project finance — Esty’s specialty and the focus of his course — involves highly leveraged deals and risk-taking, something that has interested Esty since he wrote his doctoral thesis on risk-taking in the savings-and-loan View Details
- 01 Jun 2015
- News
The Military and the MBA
Gene Markowski Unlearning some of the lessons of the military Unlearning some of the lessons of the military Richard Kondo Blending military leadership and private industry best practices Blending military leadership and private View Details
- 01 Sep 2006
- News
Notebook
type of service — video, voice, data, entertainment — as efficiently as possible. The industry is changing fast, and while it means opportunity for us, it also means investment and change. — Margie Kelley View Details
- 01 Sep 2006
- News
Faculty Books
effective management of information services activities and highlights the areas of greatest potential application of the technology. Global Marketing Management by John A. Quelch and Christopher A. Bartlett (South-Western Publishing... View Details
- 01 Dec 2007
- News
Hi-Ho, Hi-Ho
79.5% Northeast 41.3% Boston: 10.1% New York City: 31.2% Mid-Atlantic 6.2% South 3.2% Midwest 8.0% Southwest 4.9% West 15.3% Bay Area: 9.8% Other 0.6% International Total 18.4% Asia/South Pacific 6.0% Europe 8.4% Latin America 1.0% Canada 2.3% Other 0.7% View Details
- 01 Sep 2007
- News
Faculty Research Online
investment managers and firms. See http://hbswk.hbs.edu/item/5648.html. Delivering the Digital Goods: iTunes vs. Peer-to-Peer Apple’s iTunes music download service and illegal peer-to-peer (P2P) music downloads offer two contrasting... View Details
- 01 Dec 2004
- News
GLF Showcases London
forum, titled “New Barriers and New Opportunities: Leading in an Uncertain World,” is shaping up to be a truly remarkable event. Professor Nancy Koehn, the forum’s faculty chair, has done an outstanding job of organizing a lineup of HBS faculty and View Details
- 01 Apr 2001
- News
Beyond Accommodation
of household chores because I couldn’t see.” By his junior year at Purdue, where he studied industrial engineering, his vision loss was complete, and Gibbons finally needed a cane to get around and readers to help with his studies.... View Details
- 01 Dec 2022
- News
Road to Recovery
breathalyzer or a rapid saliva test. They also can use phone-based GPS to verify they have attended treatment appointments, and access information and coaching services via text, voice, and video. “The biggest barrier—and this sounds... View Details
- 01 Jun 2017
- News
Case Study: Something New
readers weighed in on a question posed by KitNipBox cofounder and CEO Deena Malkina (MBA 2008): How could the monthly subscription service for cat owners erect sustainable barriers to entry to the market and secure a market leadership... View Details
Keywords: April White
- 01 Dec 2014
- News
Customizing Couture Online
“fashion’s fairy godmother.” It’s easy to remember a time when women didn’t buy high-end fashion online—it was barely a decade ago. Magnúsdóttir watched the birth of the online fashion industry as a retail consultant and a cofounder of a... View Details
- 01 Mar 2003
- News
Inside the Revolution
humanity discovered how to use fire,” says Enriquez’s colleague, HBS associate professor Jonathan West. West, who had been researching the semiconductor industry for some ten years, came to the life sciences field rather recently.... View Details
- 01 Aug 2001
- News
Ray A. Goldberg (MBA '50)
In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details
- 01 Sep 2011
- News
‘Green’ Trailblazers
Palo Alto, CA Business management software, solutions, and services Lionel Bony (MBA 2006) Rocky Mountain Institute Snowmass and Boulder, CO Nonprofit research and educational foundation aiming to foster efficient and sustainable use of... View Details
- 01 Jun 2003
- News
South Florida and Minnesota Launch Community Programs
A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change. New York, Boston, San Francisco,... View Details
- 28 Mar 2018
- News
Fueling the Future
Women who pursue STEM fields are accustomed to being challenged. When Cecily Kovatch (MBA 2002) began her career working as a field engineer for Schlumberger, one of the world’s largest oilfield service companies, the all-male crews on... View Details
Keywords: Jill Radsken
- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and marketing. The authors explain how... View Details
- 01 Mar 2010
- News
Alumni Books
created so much financial devastation. The Curse of the Mogul: What’s Wrong with the World’s Leading Media Companies by Jonathan A. Knee, Bruce C. Greenwald, and Ava Seave (MBA ’82) (Portfolio) In an industry built on celebrity, media... View Details