government - Publications - Faculty & Research

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support

31 Mar 2015
News

Reinventing the Way Medicaid Delivers Care

Keywords: Medicaid; health care policy; government legislation

03 Jun 2019
News

The Investor Revolution

Keywords: environmental, social, and governance (ESG) issues

09 Feb 2015
News

Your Board Should Be Full of Activists

Keywords: board activism; corporate governance; leadership; management

16 Dec 2014
News

Why Top-Down Management Doesn’t Work in the Fight Against Ebola

Keywords: management; ebola; government; leadership; teaming; collaboration; crises; Government; Government; Government; Government

03 Oct 2016
News

Immigrant Entrepreneurs

Keywords: entrepreneurship; immigration; economic growth; jobs creation; government policy

25 Feb 2015
News

How Singapore Became an Entrepreneurial Hub

Keywords: venture capital; Internet; government regulations; entrepreneurship; investment; innovation

11 May 2015
News

What It Will Take to Fix America’s Crumbling Infrastructure

Keywords: infrastructure; leadership; innovation; government policy; women in business; Transportation

07 Jan 2015
News

The Type of Innovation That Builds Nations

Keywords: innovation; developing nations; government policy; economic growth; prosperity; entrepreneurship; Health, Social Assistance; Finance

22 Nov 2015
News

Ruling From the Shadows

01 Dec 2019
News

Bridging the Gap

investment in the city’s human capital, requiring work that is much more subtle, nuanced, and difficult to see. This is Chattanooga’s, and the nation’s, toughest challenge to date—one that will require the collaborative focus of leaders from the business, nonprofit,... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Government; Government

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Democratic Capitalism Needs Design Thinking

A Rebel Keeps on Running

Root Out Boardroom Dysfunction

Should a Female Director Tone It Down?

Gun Manufacturers Need to Lead Change

How to make sure you get the maximum amount forgiven on a PPP loan if you're a business owner relying on government funds to stay afloat

Q&A with former SBA Administrator Karen Mills

Boston City Hall Vet Named New Chief of Staff

Tampa Bay Rays Name New President

Mapping Pain Points at the IRS