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  • Article

Know Your Customers' 'Jobs to Be Done'

By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building customer profiles and looking for correlations in data. To create... View Details
Keywords: Customer Relationship Management
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  • 22 Sep 2003
  • Research & Ideas

How Businesses Can Respond to AIDS

and AIDS exert such power to wreck communities and companies that they should almost be viewed as a metaphor for "disruptive technology" along the lines of the model proposed by HBS Professor View Details
Keywords: by Martha Lagace
  • 01 Sep 2012
  • News

An Intellectual Capital: Some Influential HBS Ideas, at a Glance

Civilization (1933) and Roethlisberger’s Management and the Worker (1939) document. 1948 Research Center in Entrepreneurial History launched at HBS by Harvard economist Joseph Schumpeter and Baker Librarian Arthur Cole. 1953 More than 30... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services
  • 28 Aug 2012
  • First Look

First Look: August 28

case:http://hbr.org/search/313036-PDF-ENG El Paso's Sale to Kinder Morgan John Coates, Clayton Rose, and David LaneHarvard Business School Case 313-021 On October 16, 2011, El Paso agreed to sell itself to Kinder Morgan for just over $21... View Details
Keywords: Sean Silverthorne
  • 24 Jun 2002
  • Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

technological disruptions. Scholars such as HBS professors Clayton M. Christensen, well known for his research on disruptive technological change and author of The Innovator's Dilemma, and Dorothy Leonard,... View Details
Keywords: by Martha Lagace
  • 21 Aug 2012
  • First Look

First Look: August 21

Disruption? Willy Shih and William NobleHarvard Business School Case 612-101 As Clayton Christensen drove to the studio to deliver an online executive education class, he pondered the future of management... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

change through fast enough," says McFarlan, noting that HBS professor Clayton M. Christensen's book, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, addresses this phenomenon. Thus,... View Details
Keywords: by Susan Young
  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

Strategy, published by Oxford University Press. Contributors to the book include Harvard Business School's Clayton M. Christensen, Walter Kuemmerle, and Thomas R. Eisenmann, as... View Details
Keywords: by Martha Lagace
  • 12 Dec 2006
  • First Look

First Look: December 12, 2006

populations. The authors call it "catalytic innovation." Based on Clayton Christensen's disruptive-innovation model, catalytic innovations challenge organizational incumbents by offering simpler,... View Details
Keywords: Martha Lagace
  • 18 Oct 2016
  • First Look

October 18, 2016

and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of... View Details
Keywords: Sean Silverthorne
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

Foods (B) John Coates, Clayton Rose, and David LaneHarvard Business School Supplement 312-004 The (B) case describes Laster's ruling and thoughts. Del Monte's board had violated its fiduciary duty to shareholders View Details
Keywords: Sean Silverthorne
  • Person Page

Comments on my health

February 22, 2010

The doctors have been pleasantly surprised that I have responded to therapy better than they would have imagined. I have been greatly blessed through the miracle of medical science. I also attribute doing better to the faith and prayers... View Details

  • 01 Sep 2024
  • News

The Road Less Traveled

(MBA 1996), is a more sustainable, space-saving, and fun solution. Dediu started thinking about these alternatives around 2012, while working with Clayton Christensen at the late HBS professor’s disruptive... View Details
Keywords: Janine White; illustrations by WACSO; Transit and Ground Passenger Transportation; Transportation
  • 13 Sep 2011
  • First Look

First Look: September 13

W. Dunn, Dana R. Carney, and Dan Ariely Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract We predicted that able-bodied individuals and white Americans would have a difficult time saying no to persuasive appeals offered View Details
Keywords: Sean Silverthorne
  • Web

Strategy - Doctoral

first year typically by working with a faculty member. By their third and fourth years, most students are launched on a solid research and publication stream. The dissertation may take the form of three... View Details
  • Web

Business Economics - Doctoral

Vallee Luis M. Viceira Matthew C. Weinzierl Dennis A. Yao Current HBS Faculty & Students by Interest Asset pricing Lauren H. Cohen Robin Greenwood Samuel G. Hanson Ishita Sen Adi Sunderam Behavioral finance... View Details
  • Web

Accounting & Management - Doctoral

K. Baik Dennis Campbell Srikant M. Datar Aiyesha Dey Susanna Gallani Brian J. Hall Jonas Heese Robert S. Kaplan Shirley Lu V.G. Narayanan Joseph Pacelli Lynn S. Paine Krishna G. Palepu Ananth Raman Clayton... View Details
  • Web

Organizational Behavior - Doctoral

field and advancing theoretical understanding in posts at schools of management or in disciplinary departments. The Organizational Behavior program is jointly administered by the faculty of Harvard Business School and the Department of... View Details
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

advantage of their weaknesses and blind spots. First, it helps to evaluate whether a competitor will be motivated to respond. Second, it identifies whether that competitor has the ability to do so effectively. As coauthors Clayton View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • Web

Managing the Future of Work

process. Harvard Business School professor Ethan Bernstein and Michael Horn, cofounder of the Clayton Christensen Institute, explain how. Thinking of employees as 'hiring' their jobs opens the way to a... View Details