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  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

suitable for use in courses or modules in pricing, entrepreneurial management, strategy, or marketing. Purchase this note:http://cb.hbsp.harvard.edu/cb/product/811016-PDF-ENG Integrating Around the Job to Be Done Clayton View Details
Keywords: Sean Silverthorne
  • 21 Jul 2006
  • News

Open-Door Policy Works Best

  • 01 Dec 2019
  • News

Bridging the Gap

brought an extra white shirt for the afternoon; the first would be gray by the time they got back to the office. A manufacturing hub for everything from Buster Brown socks to Chris-Craft boats—with plenty of steel and coal foundries to... View Details
Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
  • February 2021
  • Background Note

Jobs to Be Done: A Toolbox

By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen
The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it... View Details
Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Knowledge Acquisition; Attitudes; Perception; Theory; Behavior; Customer Relationship Management
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  • 01 Sep 2012
  • News

An Intellectual Capital: Some Influential HBS Ideas, at a Glance

Civilization (1933) and Roethlisberger’s Management and the Worker (1939) document. 1948 Research Center in Entrepreneurial History launched at HBS by Harvard economist Joseph Schumpeter and Baker Librarian Arthur Cole. 1953 More than 30... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services

    Steven C. Wheelwright

    Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

    Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details

    • Article

    Know Your Customers' 'Jobs to Be Done'

    By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
    Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building customer profiles and looking for correlations in data. To create... View Details
    Keywords: Customer Relationship Management
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    • 28 Aug 2012
    • First Look

    First Look: August 28

    case:http://hbr.org/search/313036-PDF-ENG El Paso's Sale to Kinder Morgan John Coates, Clayton Rose, and David LaneHarvard Business School Case 313-021 On October 16, 2011, El Paso agreed to sell itself to Kinder Morgan for just over $21... View Details
    Keywords: Sean Silverthorne
    • 18 Oct 2016
    • First Look

    October 18, 2016

    and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of... View Details
    Keywords: Sean Silverthorne
    • 21 Aug 2012
    • First Look

    First Look: August 21

    Disruption? Willy Shih and William NobleHarvard Business School Case 612-101 As Clayton Christensen drove to the studio to deliver an online executive education class, he pondered the future of management... View Details
    Keywords: Sean Silverthorne
    • 12 Dec 2006
    • First Look

    First Look: December 12, 2006

    populations. The authors call it "catalytic innovation." Based on Clayton Christensen's disruptive-innovation model, catalytic innovations challenge organizational incumbents by offering simpler,... View Details
    Keywords: Martha Lagace
    • 01 Nov 2011
    • First Look

    First Look: Nov. 1

    Foods (B) John Coates, Clayton Rose, and David LaneHarvard Business School Supplement 312-004 The (B) case describes Laster's ruling and thoughts. Del Monte's board had violated its fiduciary duty to shareholders View Details
    Keywords: Sean Silverthorne
    • Person Page

    Comments on my health

    February 22, 2010

    The doctors have been pleasantly surprised that I have responded to therapy better than they would have imagined. I have been greatly blessed through the miracle of medical science. I also attribute doing better to the faith and prayers... View Details

    • 09 Aug 2004
    • Research & Ideas

    A Diagnostic for Disruptive Innovation

    advantage of their weaknesses and blind spots. First, it helps to evaluate whether a competitor will be motivated to respond. Second, it identifies whether that competitor has the ability to do so effectively. As coauthors Clayton View Details
    Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
    • 13 Sep 2011
    • First Look

    First Look: September 13

    W. Dunn, Dana R. Carney, and Dan Ariely Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract We predicted that able-bodied individuals and white Americans would have a difficult time saying no to persuasive appeals offered View Details
    Keywords: Sean Silverthorne
    • Web

    Strategy - Doctoral

    first year typically by working with a faculty member. By their third and fourth years, most students are launched on a solid research and publication stream. The dissertation may take the form of three... View Details
    • Web

    Accounting & Management - Doctoral

    Sunderam Charles C.Y. Wang Emily Williams Yuan Zou Current HBS Faculty & Students by Interest Accounting Brian K. Baik Shirley Lu Ethan C. Rouen Balanced scorecard Srikant M. Datar Robert S. Kaplan V.G.... View Details
    • Web

    Business Economics - Doctoral

    Moss Joseph Pacelli Matthew Rabin Sophus A. Reinert Forest L. Reinhardt Meg Rithmire Clayton S. Rose Benjamin N. Roth Raffaella Sadun David S. Scharfstein Joshua R. Schwartzstein Arthur I Segel Ishita Sen Emil N. Siriwardane Adi Sunderam... View Details
    • Web

    Organizational Behavior - Doctoral

    Tsedal Neeley Michael I. Norton Leslie A. Perlow Jeffrey T. Polzer Ryan L. Raffaelli Lakshmi Ramarajan James W. Riley Clayton S. Rose Raffaella Sadun Emily Truelove Michael L. Tushman Ashley V. Whillans Letian Zhang Ting Zhang Julian J.... View Details
    • 29 Jan 2013
    • First Look

    First Look: Jan. 29

    at Work Authors:Ramarajan, Lakshmi, and Erin M. Reid Publication:Academy of Management Review Abstract How much of our self is defined by our work? Fundamental changes in the social organization of work are... View Details
    Keywords: Sean Silverthorne