by Clayton M. Christensen - Publications - Faculty & Research

29 Mar 2010
Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

key is to be ruthlessly realistic with oneself. As I hope the book makes clear, this is one of the greatest challenges for any CEO. Q: The Innovator's Dilemma by HBS professor Clayton View Details

Keywords: by Martha Lagace; Auto; Retail; Technology

21 Jul 2006
News

brought an extra white shirt for the afternoon; the first would be gray by the time they got back to the office. A manufacturing hub for everything from Buster Brown socks to Chris-Craft boats—with plenty of steel and coal foundries to... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

February 2021
Background Note

Jobs to Be Done: A Toolbox

By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen

The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Knowledge Acquisition; Attitudes; Perception; Theory; Behavior; Customer Relationship Management

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01 Sep 2012
News

An Intellectual Capital: Some Influential HBS Ideas, at a Glance

Civilization (1933) and Roethlisberger’s Management and the Worker (1939) document. 1948 Research Center in Entrepreneurial History launched at HBS by Harvard economist Joseph Schumpeter and Baker Librarian Arthur Cole. 1953 More than 30... View Details

Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services

Article

Know Your Customers' 'Jobs to Be Done'

By: Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan

Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building customer profiles and looking for correlations in data. To create... View Details

Keywords: Customer Relationship Management

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Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details

28 Aug 2012
First Look

First Look: August 28

case:http://hbr.org/search/313036-PDF-ENG El Paso's Sale to Kinder Morgan John Coates, Clayton Rose, and David LaneHarvard Business School Case 313-021 On October 16, 2011, El Paso agreed to sell itself to Kinder Morgan for just over $21... View Details

Keywords: Sean Silverthorne

21 Aug 2012
First Look

First Look: August 21

Disruption? Willy Shih and William NobleHarvard Business School Case 612-101 As Clayton Christensen drove to the studio to deliver an online executive education class, he pondered the future of management... View Details

Keywords: Sean Silverthorne

18 Oct 2016
First Look

October 18, 2016

and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of... View Details

Keywords: Sean Silverthorne

12 Dec 2006
First Look

First Look: December 12, 2006

populations. The authors call it "catalytic innovation." Based on Clayton Christensen's disruptive-innovation model, catalytic innovations challenge organizational incumbents by offering simpler,... View Details

Keywords: Martha Lagace

01 Jun 2025
News

Keeping the Faith

four-day, no-fee, no-credit class during January break. Taught by HBS senior lecturer Derek van Bever (MBA 1988), along with Baker Foundation Professor of Management Arthur Segel, Harvard Divinity School Practitioner in Residence John... View Details

Keywords: Catherine O’Neill Grace; Illustrations by Victo ngai

01 Nov 2011
First Look

First Look: Nov. 1

Foods (B) John Coates, Clayton Rose, and David LaneHarvard Business School Supplement 312-004 The (B) case describes Laster's ruling and thoughts. Del Monte's board had violated its fiduciary duty to shareholders View Details

Keywords: Sean Silverthorne

Person Page

Comments on my health

February 22, 2010

The doctors have been pleasantly surprised that I have responded to therapy better than they would have imagined. I have been greatly blessed through the miracle of medical science. I also attribute doing better to the faith and prayers... View Details

09 Aug 2004
Research & Ideas

A Diagnostic for Disruptive Innovation

advantage of their weaknesses and blind spots. First, it helps to evaluate whether a competitor will be motivated to respond. Second, it identifies whether that competitor has the ability to do so effectively. As coauthors Clayton View Details

Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

13 Sep 2011
First Look

First Look: September 13

W. Dunn, Dana R. Carney, and Dan Ariely Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract We predicted that able-bodied individuals and white Americans would have a difficult time saying no to persuasive appeals offered View Details

Keywords: Sean Silverthorne

29 Jan 2013
First Look

First Look: Jan. 29

at Work Authors:Ramarajan, Lakshmi, and Erin M. Reid Publication:Academy of Management Review Abstract How much of our self is defined by our work? Fundamental changes in the social organization of work are... View Details

Keywords: Sean Silverthorne

Web

Placement - Doctoral

studies, are uniquely individualized. Factors like departmental fit, location preferences, dual career choices, and family needs shape these decisions. We celebrate when students secure a position that brings them joy! Students are supported throughout their job search... View Details

Program

Disruptive Innovation

Summary More than 20 years ago, late HBS professor Clayton Christensen introduced a revolutionary concept that transformed the business world and is still widely applied today: disruptive innovation. In this... View Details

September 2000 (Revised November 2021)
Background Note

Using Aggregate Project Planning to Link Strategy, Innovation, and the Resource Allocation Process

By: Clayton M. Christensen

Links two very useful pieces of management research--resource allocation processes as studied by Bowen and Burgelman and the aggregate project plan expounded by Wheelwright and Clark. View Details

Keywords: Strategic Planning; Innovation and Management; Resource Allocation; Projects; Management

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