Publications

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April 1995 (Revised March 1996)
Background Note

Framing and Negotiation

How can framing--alternative description of an object, event, or situation--can be used effectively in negotiation? A real estate dialog is used to illustrate three common varieties of framing: losses versus gains; short and long horizons; and aggregation and... View Details

Keywords: Negotiation Tactics

January 1983 (Revised July 2007)
Case

Mat MacGregor (A)

Mat MacGregor took charge of a failing project but failed to turn it around because of a variety of personal, technical, cultural, and political reasons. The purpose of the case is to understand the underlying dynamics and their implications. View Details

Keywords: Management Skills; Management Style; Organizational Culture; Failure; Projects; Personal Characteristics

March 1993 (Revised April 1995)
Case

IBM After-Sales Service

By: Janice H. Hammond

IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details

Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

this work was published in the Harvard Business Review. My colleagues and I looked at a full range of financial services that were—and were not—available in South Central and communities like it, including payment services, savings, credit, and insurance. For a View Details

Keywords: by Martha Lagace; Financial Services

17 Jun 2011
News

How Harvard's Bill Sahlman Turns Leaders into Entrepreneurs

25 May 2023
Blog Post

Interview Strategies to Connect with a Wider Range of Candidates

Are your organization’s interview processes inclusive and equitable? Or, are there more opportunities to counter bias in your interviews and welcome candidates with a variety of backgrounds and experiences? The following recommendations... View Details

Keywords: All Industries

17 Nov 2017
Working Paper Summaries

Equity Concerns Are Narrowly Framed

Keywords: by Christine L. Exley and Judd B. Kessler

July 1999
Background Note

Note on Statistical Tests for a Randomized Matched Pair Experimental Design, A

By: Alvin J. Silk

Concerns understanding the conditions under which an experimental design that employs matching and randomization may result in gains in precision as compared to a design that utilizes randomization and independent samples--i.e., no matching. An empirical example is... View Details

Keywords: Marketing; Performance Efficiency; Mathematical Methods

09 Nov 2016
Blog Post

Learning from Classmates at HBS

that I would meet incredible people from all around the world with experiences in a wide variety of industries. What I didn’t expect was how unique every one of my classmates' stories and perspectives would be, and that really shapes the... View Details

March 2002 (Revised April 2002)
Background Note

A Note on Pre-Money and Post-Money Valuation (B)

A brief introduction to the calculations inherent in pre-money and post-money valuations at multiple stages of financing. Relies on one example to illustrate that valuations can be calculated in a variety of ways, depending on the information provided. A rewritten... View Details

Keywords: Valuation; Financing and Loans

Find at Harvard

12 PM – 1 PM EDT, 25 Apr 2017
Webinars: Trending@HBS

A Recipe for Digital Disruption

In recent years, a new wave of digital disruption has been taking over the Internet. In this talk, Associate Professor Teixeira will show how a variety of firms, both incumbents and startups, are using digital technologies to break the bonds between activities that... View Details

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

are experts at diagnosing and solving a variety of issues for their clients, are struggling to apply their own management principles internally.” To regain equilibrium, over the past two years, some major consulting firms have... View Details

Keywords: by David Fubini; Consulting

January 2009 (Revised July 2015)
Case

Restaurant Promotions in 2015

By: Benjamin Edelman

A variety of services offer consumers discounts when dining at participating restaurants. This case examines four such services: Entertainment Book, Restaurant.com, Rewards Network, and Groupon. Despite key functional similarities, each of the services chooses an... View Details

Keywords: Marketing Strategy; Two-Sided Platforms; Service Delivery; Service Operations; Internet; Food and Beverage Industry; Service Industry

July 2012 (Revised July 2012)
Case

The Madera Ranch and Water Bank

By: Andre F. Perold and Geoffrey Bernstein

The protagonist is trying to decide whether to purchase and develop an aquifer lying beneath rural land near Fresno, California. The project could fill a void for local farmers as well as surrounding municipalities and a variety of other customers throughout... View Details

Keywords: Investment; Assets; Decision Making; Agriculture and Agribusiness Industry; California

January 2008
Background Note

Measuring Investment Performance

By: Andre F. Perold and Kenneth A. Froot

Examines various approaches to measuring investment performance. The approaches include the use of risk exposure and the Sharpe and Information Ratios. Applies the approaches to a variety of mutual funds to demonstrate the effect of using different metrics to measure... View Details

Keywords: Financial Management; Investment; Management Analysis, Tools, and Techniques; Measurement and Metrics; Performance; Risk and Uncertainty

22 Sep 2014
News

How to Focus Your Sales Team on the Right Effectiveness Metrics

March 1989 (Revised October 1994)
Case

Philip Morris Companies and Kraft, Inc.

By: Richard S. Ruback

Gives students the opportunity to explore the effect of substantial free cash flow on corporate acquisition and operating strategies. Students are also given the opportunity to extract information from the common stock prices of the participating firms. A variety of... View Details

Keywords: Cash Flow; Strategic Planning; Acquisition; Strategy; Restructuring; Valuation; Stocks