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  • All HBS Web  (4,376)
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  • All HBS Web  (4,376)
    • People  (11)
    • News  (889)
    • Research  (2,788)
    • Events  (5)
    • Multimedia  (11)
  • Faculty Publications  (1,696)
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  • 01 Dec 2004
  • News

Getting Personal

marketing themselves? Many mature service industries are in a service “arms race” in which they keep adding more and more services cumulatively... View Details
Keywords: Garry Emmons; Educational Services; Educational Services
  • 01 Sep 2014
  • News

All For One

question was how to do it. At Indian electronics firm HCL Technologies, incoming CEO Vineet Nayar inherited a once-great technology company that had lost its way by the time he took over in 2005. The company had steadily lost market share... View Details
Keywords: Michael Blanding; faculty; research; Market Research, Photo, Translation, Veterinary and Other Services; Market Research, Photo, Translation, Veterinary and Other Services
  • 01 Apr 1998
  • News

Emerging Information

IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the... View Details
Keywords: Paul Michelman
  • 04 Sep 2019
  • News

Case Study: Up in the Air

on IT services in 2018, and the direction of global tech trends, the shortage isn’t going away quickly. Berendt cofounded Talent Alpha in 2018 to fill that gap. The Kraków-based startup is building a marketplace to link central and... View Details
Keywords: Jen McFarland Flint; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 01 Mar 2008
  • News

A World of Information at Your Fingertips

The next time you need to do Career Planning or business research, Baker Library can help. With the click of a mouse, its eBaker online service delivers a trove of brand-name resources at little or no cost to HBS alumni. Career planning... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Sep 2016
  • News

The Taxi Wars of Jakarta

huge inefficiency.” It was while attending HBS that Makarim formed Go-Jek, a more efficient ojek service that organized 20 or so drivers through a call center; he relied on word of mouth to market the idea... View Details
Keywords: Jeffrey Hutton; Illustrations by Josh Cochran
  • 01 Sep 2013
  • News

The New Rules of E-Commerce

Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online mall and related View Details
Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 22 Jul 2024
  • News

Viral Marketing’s Early Muse

Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
  • 01 Jun 2012
  • News

What Industrial Policy?

manufacturing in this country might look a lot more attractive.) By subsidizing other industries so generously, we have tilted the scales away from manufacturing. Thus, its decline is not completely a result of “natural” market forces.... View Details
Keywords: Gary P. Pisano; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Jun 2005
  • News

Better than Cash

and general management consulting services — all free of charge. “The five CAP volunteers assessed our agency carefully and gave me the kind of information I hadn’t had before,” says Alston-Follansbee. “They helped us realize that what we... View Details
Keywords: Margie Kelley; CAP; HBS; nonprofits; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Mar 2012
  • News

She’s Got Your Back

from homeowner hell, and at a fair price? “These are not things we embrace,” says Angie Hicks (MBA 2000), cofounder and chief marketing officer of Angie’s List, an online service that collects verified... View Details
Keywords: Julia Hanna; online reviews; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Sep 2003
  • News

The Levitt Brand

A consultant and professor with a Ph.D. in economics from Ohio State University, Ted Levitt had already published two articles in the Harvard Business Review when he joined the HBS faculty in 1959. One year later, observed HBS marketing... View Details
Keywords: Educational Services; Educational Services
  • 01 Sep 2017
  • News

Case Study: Confidence Builder

enrolled in US colleges and universities. The Question: Confi’s online health resource is marketed directly to students, but the go-to-market strategy for its sexual assault prevention program is less clear. How can Confi break into the... View Details
Keywords: April White; Confi; Educational Services; Educational Services
  • 26 Apr 2011
  • News

BioMine Strikes Gold

phone. AVA is an invitation-only shopping platform. The company addresses the gap between the growing market demand for fashion and the lack of availability of branded merchandise and e-commerce websites in the Philippines. CardSwap.ca is... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 01 Sep 2003
  • News

Globalization Revisited

intellectual fiefdom of the School’s legendary marketing professor emeritus, Theodore Levitt. The colloquium was pegged to the twentieth anniversary of Levitt’s seminal article, “The Globalization of Markets” (Harvard Business Review,... View Details
Keywords: Garry Emmons; Educational Services; Educational Services
  • 25 Aug 2022
  • News

Research Brief: Paying the Price for Remote Work

The pandemic dramatically accelerated the global marketplace’s appetite for remote work, which had already become a $50 billion industry by 2020. But wages for the same remote jobs varied greatly, depending on where the worker lived. That’s one of the critical findings... View Details
Keywords: Jill Radsken; Market Research, Photo, Translation, Veterinary and Other Services; Market Research, Photo, Translation, Veterinary and Other Services
  • 01 Sep 2009
  • News

Ready for Launch

A daily apartment cleaning service (Fresh Maid). An organizer of one-day extreme endurance events for men (Tough Mudder). A market-based solution to increase the milk production of cattle in rural India (Doodh Bhandar). These are just a... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 10 Aug 2015
  • News

Leveraging Veterans’ Competitive Advantage

employers are looking for.” Like recent college graduates and other young job seekers, however, veterans new to the civilian job market often lack networking skills and an awareness of opportunities that may fit their qualifications. To... View Details
  • 21 Oct 2010
  • News

Hell? Maybe Not.

staff, of course — to secure positions. When I catch up with Veena Ramaswamy (HBS ’11) in the student lounge, she’s between interviews for a position in finance. (Word is that this sector, and professional services in general, are coming... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Feb 2001
  • News

HBS Alumni Association Board of Directors: President's Report

School's Web portal — and the multiple databases available through eBaker (the Baker Library Research Center) are examples of underutilized yet extremely valuable services that need to be properly marketed... View Details
Keywords: conferences; committees; leadership; alumni; Educational Services; Educational Services
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