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  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

correctly and shaping one’s response to it optimally. The maxim of Epictetus, “What, then, is to be done? To make the best of what is in our power, and take the rest as it... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 2012
  • Working Paper

Private and Public Decisions in Social Dilemmas: Evidence from Children's Behavior

Substantial research with adult populations has found that selfish impulses are less likely to be pursued when decisions are publicly observable. To the best of our knowledge, however, this behavioral regularity has not been systematically explored as potential... View Details
Keywords: Research; Age Characteristics; Behavior; Decisions; Games, Gaming, and Gambling; Announcements; Situation or Environment
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  • 26 Feb 2001
  • Research & Ideas

David, Goliath, and Disruption

and that's great." Better, he said, aiming his remarks at entrepreneurs, is to focus on what a technology can be used for in order to create a viable business. "When we talk about what it View Details
Keywords: by Martha Lagace
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

find that the data he needs simply does not exist. The case follows him and his team as they take on challenges as the start-up evolves and develops. Topics include acquiring... View Details
Keywords: Carmen Nobel
  • 25 Jun 2001
  • Lessons from the Classroom

Machiavelli, Morals, and You

of one of the keys to leadership: the notion of accountability. Badaracco, the school's John Shad Professor of Business Ethics, uses the novel as part of his course called The Moral Leader, an unusual course for MBA students in which students discuss View Details
Keywords: by Martha Lagace
  • 01 Nov 2010
  • Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

rights within the firm," Sadun says. "Take Swedish manufacturing companies, for example. You see that they are completely decentralized, and the middle manager is basically a mini-CEO with loads of decision-making power. View Details
Keywords: by Carmen Nobel
  • 27 Jul 2020
  • Book

Reflection: The Pause That Brings Peace and Productivity

your computer screen and take a break from accomplishing task after task. Another suggestion involves simply slowing down physically in order to slow down mentally. One busy... View Details
Keywords: by Dina Gerdeman
  • 17 Oct 2017
  • First Look

First Look at New Research and Ideas, October 17, 2017

permanent sharing, temporary sharing affects both whether and what people reveal. Specifically, temporary sharing increases compliance with the request to take a selfie (study 1) View Details
Keywords: Sean Silverthorne
  • 20 Jun 2011
  • Lessons from the Classroom

Fame, Faith, and Social Activism: Business Lessons from Bono

(about Martin Luther King Jr.). Savvy From The Start U2's business savvy in the earliest days serves as a lesson for any MBA student. In an industry notorious for its focus on short-term hits and for taking... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 19 Jan 2023
  • Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

about how an algorithm works—but following its advice based on trusting the people who designed and tested it—can lead to better decision-making and financial results for businesses, say researchers... View Details
Keywords: by Rachel Layne
  • 01 Sep 2009
  • News

Heroines and Helping Hands

WuDunn Photo Courtesy Sheryl WuDunn Girls matter — we take that for granted here in the developed nations, and we all expect our daughters, sisters, and wives to make a... View Details
Keywords: Sheryl WuDunn; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools
  • December 2024 (Revised March 2025)
  • Case

Strategy and CEO Succession at Starbucks

By: Krishna G. Palepu and David Lane
On August 13, 2024, Starbucks announced that Laxman Narasimhan who was appointed as the CEO only in September 2023, was stepping down as CEO and board director “with immediate effect.” Laxman would be replaced on September 9 by Brian Niccol, CEO since 2018 of Chipotle... View Details
Keywords: Strategy; Corporate Governance; Leadership; Management Succession; Cost Management; Labor Unions; Working Conditions; Order Taking and Fulfillment; Service Operations; Investment Activism; Governing and Advisory Boards; Resignation and Termination; Food and Beverage Industry; United States
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  • 2023
  • Working Paper

LALIGA—From a Soccer Competition Organizer to a Global Player in the Sports and Entertainment Industry

By: Stephen A. Greyser, Kenneth Cortsen and Juan Fuentes Fernández
LALIGA, the first- and second-tier professional soccer league (known as “football” outside of the U.S. and Canada) in Spain, enters its 100th soccer season later this decade. The most popular game in the world (Giulianotti, 2012) has gone through many changes since... View Details
Keywords: Soccer; ＂Sports Organizations,; Business History; Strategy; Brands and Branding; Technology Adoption; Sports Industry
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  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

James Lemoine, an assistant professor in the Organization and Human Resources Department of the School of Management at the University at Buffalo, have written extensively on VUCA, and argue, “If VUCA is... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

efforts by the city’s government to address them became 14% more trusting and 12% more supportive of government. Moreover, residents who additionally received transparency into the growing backlog of service requests that government was... View Details
Keywords: Dina Gerdeman
  • 09 Apr 2024
  • Book

Why Work Rituals Bring Teams Together and Create More Meaning

Think about all the routines you follow on a regular basis: When you’re getting ready for work, you brush your teeth, go for a 20-minute walk, then take a shower. Before giving a big presentation in the office, you might repeat a mantra... View Details
Keywords: by Michael Blanding
  • 13 Jan 2003
  • Research & Ideas

Making Biotech Work as a Business

and the organizational structures which have emerged." His suggestion for companies going forward: Think twice about the strategies and assumptions that are driving your industry. Universities, venture... View Details
Keywords: by Martha Lagace; Biotechnology; Health; Technology
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

an order giver to a team member in an interdependent process." Making A Team Successful In The Face Of Disrupted Routines Through the analysis of detailed qualitative and quantitative data gathered from... View Details
Keywords: by Hilah Geer
  • 18 Aug 2022
  • Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

why it happened, and how it could be done better. Insight: Leaders must pull the best ideas from their teammates and gain their insights in order to produce the best outcomes... View Details
Keywords: by Hise Gibson and MaShon Wilson
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

ownership, the partners focused on improving operations and enhancing sales with impressive results: sales doubled and EBTIDA increased by over 40%. But the "Great Recession" had an immediate... View Details
Keywords: Dina Gerdeman