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  • September 2008 (Revised October 2008)
  • Case

Shareholder Activists at Friendly Ice Cream (A1)

By: Fabrizio Ferri, V.G. Narayanan and James Weber
Two activist investors, one a founder and one a hedge fund manager, seek to improve board oversight at a chain restaurant company. Prestley Blake founded Friendly Ice Cream in 1935 with his brother, and the two created a chain of full-service restaurants. In 1979, they... View Details
Keywords: Investment Activism; Governing and Advisory Boards; Lawsuits and Litigation; Business or Company Management; Business and Shareholder Relations; Conflict of Interests; Food and Beverage Industry; United States
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  • February 2007
  • Case

Update: The Music Industry in 2006

By: John R. Wells and Elizabeth Raabe
The global recorded music industry was undergoing a major transition in 2006. Sales had been declining for a decade, and consumers were buying music in new formats and through different distribution channels. CD sales still accounted for the majority of revenues, but... View Details
Keywords: History; Arts; Music Entertainment; Intellectual Property; Market Timing; Performance Evaluation; Trends; Music Industry
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  • January 2023
  • Teaching Note

The Opioid Settlement and Executive Pay at AmerisourceBergen

By: Suraj Srinivasan and Li-Kuan Ni
Teaching Note for HBS Case No 122-014. In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged... View Details
Keywords: Opioids; Shareholder Activism; Investment Activism; Corporate Accountability; Corporate Governance; Governance Compliance; Governance Controls; Executive Compensation; Risk Management; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Business and Stakeholder Relations; Distribution Industry; Health Industry; Pharmaceutical Industry; United States; West Virginia; Tennessee; Ohio; Pennsylvania
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  • September 2008 (Revised October 2008)
  • Supplement

Shareholder Activists at Friendly Ice Cream (A2)

By: V.G. Narayanan, Fabrizio Ferri and James Weber
The A1 and A2 versions of the “Shareholder Activists at Friendly Ice Cream (A)” split the original A case into two parts. The A1 case ends as activists Sardar Biglari and Phil Cooley prepare to meet with CEO Don Smith at Friendly's headquarters in September 2006. The... View Details
Keywords: Investment Activism; Business and Shareholder Relations; Governing and Advisory Boards; Conflict and Resolution; Lawsuits and Litigation; Business or Company Management; Food and Beverage Industry; United States
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    Patent Trolls

    We develop a theoretical model of, and provide the first large-sample evidence on, the behavior and impact of non-practicing entities (NPEs) in the intellectual property space. Our model shows that NPE litigation can reduce infringement and support small inventors.... View Details

    • 22 May 2019
    • Research & Ideas

    Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers

    prove that it owned the debt in the first place. So judges nationwide have tossed out these collection lawsuits and have canceled the debts of thousands of borrowers. From these court battles, the researchers were able to identify... View Details
    Keywords: by Dina Gerdeman
    • 30 Apr 2024
    • Book

    When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

    school, for example, I had been asked to research insurance coverage for a raft of lawsuits being brought against Johns-Manville Corporation for injuries and deaths from exposure to asbestos. At the time, Johns-Manville was the leading... View Details
    Keywords: by Dina Gerdeman
    • 07 Feb 2012
    • Working Paper Summaries

    Earnings Management from the Bottom Up: An Analysis of Managerial Incentives Below the CEO

    Keywords: by Felix Oberholzer-Gee & Julie Wulf
    • 01 Nov 2011
    • First Look

    First Look: Nov. 1

      PublicationsBlind Spots Authors:Max H. Bazerman and Ann E. Tenbrunsel Publication:The Montréal Review (September 2011) An abstract is unavailable at this time. Read the article: http://www.themontrealreview.com/2009/Blind-Spots-Bazerman-and-Tenbrunsel.php KFC's... View Details
    Keywords: Sean Silverthorne
    • August 2023
    • Case

    Ripple 2023

    By: David B. Yoffie, Andy Wu and Sarah von Bargen
    This case covers Ripple’s events from 2020–2023. The focus of this case is Ripple’s 2023 victory over the SEC, which sued Ripple in 2020 claiming that they did not register their XRP coins as securities. After Ripple’s victory, CEO Garlinghouse faced numerous... View Details
    Keywords: Cryptocurrency; Currency; Lawsuits and Litigation; Business Strategy
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    • 16 Nov 2021
    • HBS Case

    How a Company Made Employees So Miserable, They Killed Themselves

    office to go to and no work to do. Managers were told to expect the five stages of grief from their upset subordinates—the Kübler-Ross model typically associated with handling death. Senior leaders told lower-level managers to drum up evidence of low productivity in... View Details
    Keywords: by Michael Blanding
    • Web

    Business & Environment - Faculty & Research

    navigating a high-stakes lawsuit over its long-standing Hispanic scholarship program; Costco confronting a shareholder proposal questioning its diversity programs; Wells Fargo debating whether or not to keep climate-related goals in the... View Details
    • 18 May 2022
    • Research & Ideas

    Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

    services, and data from Equifax, a major consumer credit bureau that offers insights into installment loans for low-income borrowers. They complemented that data with hand-collected information about lawsuits against high-to-low... View Details
    Keywords: by Rachel Layne; Financial Services
    • 02 Feb 2023
    • Research & Ideas

    Why We Still Need Twitter: How Social Media Holds Companies Accountable

    also picked up by major news outlets, including The New York Times. “It actually got a real response from United Airlines,” says Pacelli, noting that the CEO publicly apologized for the incident and United later agreed to settle a lawsuit... View Details
    Keywords: by Kasandra Brabaw; Technology
    • 10 Dec 2021
    • Research & Ideas

    Truth Be Told: Unpacking the Risks of Whistleblowing

    relying on whistleblowers to prevent and investigate fraud, the professors realized, there is little understanding about the real risks faced by an employee who steps forward. Dey and Heese set out to study the experiences of about 2,400 whistleblowers who filed View Details
    Keywords: by April White
    • Web

    Topics - HBS Working Knowledge

    Acquisition (4) Knowledge Dissemination (5) Knowledge Management (40) Knowledge Sharing (14) Knowledge Use and Leverage (11) Knowledge (68) Labor and Management Relations (3) Labor (136) Law Enforcement (2) Lawfulness (1) Laws and Statutes (11) View Details
    • 16 Jun 2021
    • HBS Case

    Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

    companies—over a prospective $4 billion to $6 billion debt investment in the company,” he says. Carnival also faced a flurry of lawsuits from passengers alleging that the company didn’t do enough to keep them safe. Slashing expenses to... View Details
    Keywords: by Michael Blanding; Travel
    • 07 Feb 2023
    • Research & Ideas

    Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

    of getting hit by a lawsuit and facing enforcement action by federal labor regulators. “The firms have an incentive—and a very real incentive—to put you just over the line,” Cohen says. Fixing the problem Looking ahead, one solution would... View Details
    Keywords: by Scott Van Voorhis
    • 27 Jan 2023
    • Op-Ed

    Have We Lost Sight of Integrity?

    with making materially misleading public statements following the crashes, saying: "Boeing ... put profits over people by misleading investors about the safety of the 737 MAX.” The Santos and Boeing cases are not unique. Consider these recent examples: According to... View Details
    Keywords: by Bill George
    • Web

    Social Enterprise - Faculty & Research

    Supply addressing DEI programs and climate targets after an activist launched a social media campaign; McDonald’s navigating a high-stakes lawsuit over its long-standing Hispanic scholarship program; Costco confronting a shareholder... View Details