Publications

October 2001
Background Note

A Note on Team Process

By: Linda A. Hill and Maria Farkas

When tasks are highly complex, demand a diversity of skills, or require a commitment from the involved parties, teams are usually the most effective way to approach them. But a group of people working together does not automatically equally a team, and groups are often... View Details

Keywords: Competency and Skills; Decision Making; Management; Business Processes; Performance Effectiveness; Performance Efficiency; Groups and Teams; Conflict and Resolution

21 Mar 2024
Blog Post

SVMP Gave Me the Courage to Fail

vulnerability involved in the process prompted me to reflect and truly determine my motivation and what I hoped to gain from the experience. Throughout the program, we were encouraged to take risks and recalibrate through internal case... View Details

25 Apr 2014
Video

Howard Stevenson - Making A Difference

24 Oct 2018
Video

Geographic Regions Webinar Series - Latin America

December 1980 (Revised September 1985)
Case

British Steel Corporation: The Korf Contract

By: John P. Kotter and John M. Stengrevics

Traces a complex resource allocation decision facing British Steel in 1975. Students study the influences on the various managers involved in making the decision. View Details

Keywords: Resource Allocation; Decision Making; Management Teams; Metals and Minerals; Steel Industry; United Kingdom

July 1986 (Revised May 1993)
Case

Mason Instrument, Inc.--1986 (A): Electronics Guidance System for the Cherokee Missile

Mason Instruments has become a second source for the electronics guidance system for a Navy missile. The case decision involves bidding in the third-round competition. View Details

Keywords: Competition; Bids and Bidding; Electronics Industry; United States

June 2003
Case

In-N-Out Burger

By: Youngme E. Moon, Lucy Cummings, Sonali Sampat, Sam Thakarar and Kerry Herman

In-N-Out Burger is a fast-food chain with 171 company-owned locations in three states--California, Nevada, and Arizona. It has an extremely hardcore customer base and the company appears to be in good financial health. The primary issue in this case concerns expansion:... View Details

Keywords: Customer Relationship Management; Profit; Leadership Development; Brands and Branding; Product Marketing; Distribution; Expansion; Food and Beverage Industry; Arizona; California; Nevada

Article

Reimagining the Balanced Scorecard for the ESG Era

By: Robert S. Kaplan and David McMillan

Companies are increasingly aware that their customers and society in general expect businesses to adopt and work towards social and environmental objectives as well as the traditional financial ones. This involves not only re-evaluating firms’ models but re-imagining... View Details

Keywords: ESG (Environmental, Social, Governance) Performance; Business Ecosystems; Balanced Scorecard; Adaptation; Business Model; Business and Stakeholder Relations

Register to Read

18 May 2012
News

Earth Matters: When Business & Government Mix

09 Jul 2018
Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

SeventyFour Few phrases in business are more seductive than the one attributed to Ralph Waldo Emerson in the 19th century: “Build a better mousetrap and the world will beat a path to your door.” Unless, of course, what you are selling is something totally new, like 3-D... View Details

Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail

24 Feb 2015
News

How Gender Affects Your Ability to Lead

10 Mar 2002
Research & Ideas

Breakthrough Negotiation: Don’t Leave It On the Table

as preordained or fixed. They understand that they cannot afford to get mired down in reacting to counterparts' moves; they must shape their situations. So they work to mold the basic structure of the negotiation by involving the right... View Details

Keywords: by Michael Watkins

August 1995 (Revised October 1996)
Case

IDS Financial Services (Condensed)

By: John A. Deighton

Highlights the decision that must be made on balancing customer acquisition and retention and de-emphasizing the structural issues involved in administering the independent contractor sales force. View Details

Keywords: Customers; Customer Focus and Relationships; Decisions; Corporate Governance; Salesforce Management; Financial Services Industry

24 Apr 2015
News

Happiness Has A Half-Life

December 24, 2019
Editorial

Why It’s So Hard to Change People’s Commuting Behavior

By: Ariella Kristal and Ashley Whillans

Car commuters report higher levels of stress and lower job satisfaction compared to train commuters—in large part because car commuting can involve driving in traffic and navigating tense road situations. Some employers are trying to get involved and reduce car... View Details

Keywords: Satisfaction; Behavior; Employees

August 1992 (Revised June 1993)
Case

Euro Disney: The First 100 Days

By: Gary W. Loveman and Leonard A. Schlesinger

The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of... View Details

Keywords: Multinational Firms and Management; Service Operations; Service Delivery; Corporate Strategy; Customer Focus and Relationships; Service Industry; Entertainment and Recreation Industry; Japan; France; United States

September 2017 (Revised March 2019)
Case

Henry Kissinger: Negotiating Black Majority Rule in Rhodesia (A)

By: James K. Sebenius and Laurence A. Green

In 1976, a growing crisis in Southern Africa drew the attention of United States Secretary of State Henry A. Kissinger. White Rhodesian leader Ian Smith's refusal to accede to black majority rule threatened to widen into a regional conflict involving apartheid South... View Details

Keywords: Equality and Inequality; Race; Negotiation Process; Negotiation Participants; Government and Politics; Africa; United States

2014
Book

Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts

By: Dorothy A. Leonard, Walter Swap and Garvin Barton

When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge—much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their... View Details

Keywords: Knowledge Management

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