Publications

1996
Book

Broken Promises: An Unconventional View of What Went Wrong at IBM

By: D. Q. Mills and G. B. Friesen

Keywords: Corporate Strategy; Failure

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March 1991 (Revised February 1992)
Teaching Note

IBM Corp: ""Make It Your Business"" (A) and (B), Teaching Note

By: Robert L. Simons

Teaching Note for (9-190-137) and (9-190-138). View Details

Keywords: Manufacturing Industry; Consumer Products Industry

30 Jul 2009
News

As Slowdown Drags On, IBM Looks to Governments for New Growth

Sep 2013
Case

IBM and the Reinvention of High School (A): Proving the P-TECH Concept

This case explores the motivation behind P-TECH (a growing skills gap), how it was developed along with the challenges, and the attention generated by the unique school design. View Details

10 Oct 2017
News

IBM Calls Their Employees Out Of The Home And Back To The Office

03 Apr 2024
Podcast

IBM CHRO Nickle LaMoreaux on AI and the culture of skills building

As the digital economy pushes companies to prioritize continuous learning, HR strategies need to emphasize customization, flexibility, and support for diverse work-life needs. View Details

June 1987
Supplement

Semiconductor Industry Association and the Trade Dispute with Japan, The: IBM Profile, Supplement

By: David B. Yoffie and John J. Coleman

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January 2010 (Revised February 2010)
Case

IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion

This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case... View Details

Keywords: Customer Satisfaction; Employees; Market Transactions; Service Delivery; Service Operations; Performance Improvement; Retail Industry

September 2009
Teaching Note

IBM in the 21st Century: The Coming of the Globally Integrated Enterprise (TN)

By: Rosabeth M. Kanter and Matthew Bird

Teaching Note for [308105]. View Details

Keywords: Opportunities; Value; Competition; System; Innovation and Invention; Multinational Firms and Management; Leadership Development; Information Technology Industry; Computer Industry

October 2013
Teaching Note

Teaching Note IBM and the Reinvention of High School (A): Proving the P-TECH Concept

By: Rosabeth M. Kanter and Ai-Ling Jamila Malone

Keywords: Innovation; Organizational Change and Adaptation; Leading Change; Education; Innovation and Invention; Education Industry; United States

October 2013
Teaching Note

Teaching Note IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners

By: Rosabeth M. Kanter and Ai-Ling Jamila Malone

Keywords: Innovation; Organizational Change and Adaptation; Leading Change; Education; Innovation and Invention; Education Industry; United States

Sep 2013
Case

IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners

This case explores the challenges and complications of replicating P-TECH. View Details

October 2013
Supplement

IBM and the Reinvention of High School (A): Proving the P-TECH Concept Video Supplement

By: Rosabeth M. Kanter and Ai-Ling Jamila Malone

Video supplement includes P-TECH principal, staff, a parent, and a student. View Details

April 1980
Supplement

IBM Corp.: The Role of the Corporate Management Committee, Resource Allocation, and the Role of Staff, Video

April 2018 (Revised July 2018)
Case

Maersk: Betting on Blockchain

By: Rajiv Lal and Scott Johnson

In March 2018, international shipping giant Maersk is getting ready to debut a trade digitization platform. Maersk hopes the platform will help streamline global trade since shipping goods internationally is an extraordinarily complicated and inefficient process.... View Details

Keywords: Maersk; IBM; Blockchain; Shipping; Shipping Line; Trade; Bitcoin; Digitization; Container Shipping; Joint Ventures; Ship Transportation; Transportation Networks; Digital Platforms; Information Technology; Technology Adoption; Applications and Software; Shipping Industry; Technology Industry

January 2016 (Revised March 2016)
Case

Whither the Weather (Company): Forecasting 2016

By: Rosabeth Moss Kanter and Jonathan Cohen

CEO David Kenny led the transformation of the Weather Company from a television business to a Big Data technology company from 2012 until 2016, when IBM acquired its digital assets. This case discusses major decisions taken by Kenny starting in 2014 as he sought to... View Details

Keywords: Weather Company; IBM; Digital; Technology; David Kenny; Television; Weather Channel; Legacy Business; Mainstream; Newstream; Reorganization; Acquisitions; Transformation; Information Technology; Television Entertainment; Acquisition; Consolidation; Change; Leadership