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Publications

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  • Program

Leading Professional Service Firms

new competitors and market trends Sharpen core competencies to deliver maximum value to your clients Maintain strategic and operational alignment and focus through business ebbs and flows Attract, develop, and retain talented... View Details
Keywords: Professional Services; Professional Services
  • Program

Finance for Senior Executives

Exploring the flow of financial resources, capital markets, and systems for financial management and control, this executive finance program positions you to drive new levels of profitability for your organization. This program is... View Details
  • 01 Oct 2013
  • Working Paper Summaries

Organizational Factors that Contribute to Operational Failures in Hospitals

Keywords: by Anita L. Tucker, W. Scott Heisler & Laura D. Janisse; Health
  • 03 Mar 2008
  • First Look

First Look: March 4, 2008

principles and practices. Quelch and Jocz lay out the six fundamental characteristics that marketing and democracy share: (1) exchange of value, such as goods, services, and promises, (2) consumption of goods and services, (3) choice in all decisions, (4) free View Details
Keywords: Martha Lagace
  • June 2020
  • Case

TransDigm: The Acquisition of Aerosonic Corp.

By: Benjamin C. Esty and Daniel W. Fisher
In April 2013, TransDigm, a company that manufactured a wide range of highly engineered aerospace parts for both military and commercial aircraft, announced an agreement to acquire Aerosonic Corporation for $39 million in cash (1.2 times Aerosonic’s sales of $31... View Details
Keywords: Mergers and Acquisitions; Growth Management; Business Strategy; Competitive Strategy; Value Creation; Valuation; Negotiation; Cash Flow; Contracts; Aerospace Industry; Air Transportation Industry; United States
Related
  • 22 Sep 2008
  • Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

process is not as daunting as it seems. Of course, the numbers indicate the richness of these data; they truly offer an unprecedented window into coordination and interaction patterns inside firms. For many organizations, these data are... View Details
Keywords: by Sarah Jane Gilbert
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

spreading, Goldenberg says. Prior research has shown that people tend to express stronger emotions when they know other people are watching. And seeing people express intense emotions also tends to amplify the emotions of the watchers. Emotions also can spread through... View Details
Keywords: by Kristen Senz
  • Web

Christensen Center for Teaching & Learning

Preparing to Teach Prior to each class session, instructor preparation involves careful planning of both content and process which includes: getting started , developing an instruction style, knowing your students, and planning the class... View Details
  • August 2018
  • Case

BlackBuck (A)

By: Shikhar Ghosh and Shweta Bagai
The case presents the challenges of scaling an asset-heavy company (that relies on its operations). It highlights how decisions on the early team impact a company’s ability to scale, linkage between growth and cash flows, as well the organizational impact of high... View Details
Keywords: Founders; Entrepreneurship; Growth and Development Strategy; Service Delivery; Cash Flow; Growth Management; Truck Transportation; Online Technology; India
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  • January 2021
  • Supplement

Bespoken Spirits: Disrupting Distilling

By: Benjamin C. Esty and Daniel Fisher
On October 7, 2020, Bespoken Spirits publicly announced it had received $2.6 million of seed funding for its “sustainable maturation process,” a process that could produce award-winning whiskeys in just days rather than years using a novel technology and data science. ... View Details
Keywords: Business Ventures; Business Strategy; Competitive Advantage; Disruption; Entrepreneurship; Environmental Sustainability; Cash Flow; Disruptive Innovation; Innovation Strategy; Brands and Branding; Business Model; Consumer Products Industry; Food and Beverage Industry; Service Industry; United States; California
Related
  • Web

Technology & Operations Management - Faculty & Research

and process development and production of goods and services within individual operating units; the networks of information and material flows that tie operating units together and the systems that support... View Details
  • 07 Aug 2007
  • First Look

First Look: August 7, 2007

community and local entrepreneurs in India's software industry. We find that entrepreneurs located outside software hubs—in cities where monitoring and information flow on prospective clients is harder—rely significantly more on diaspora... View Details
Keywords: Martha Lagace
  • Web

Strategy - Faculty & Research

questions that once flowed automatically to Google Search. After two decades of dominating search, Google’s mission to “organize the world’s information” was now in peril. The company now faced a future in which the world’s queries might... View Details
  • Web

Accounting & Management - Faculty & Research

J.P. Morgan. In our chapter, we outline six key decisions every board must address: What is the board’s purpose? Who should serve on it? How should the board be structured? How to clearly define roles and responsibilities? Which processes... View Details
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

emerging economies. However, microlevel product development processes in these economies are relatively unexplored, and the mechanisms by which the emerging economy context might affect such processes are... View Details
Keywords: Dina Gerdeman
  • Web

Entrepreneurial Management - Faculty & Research

experience. Finding the right cofounder is not as difficult as finding a life partner, but it’s close. It is critical to think carefully about what you want in a cofounder and spend time nurturing prospective relationships. Key steps in the courtship View Details
  • Web

Help - Alumni

phone number to your Duo account. What is Duo? Duo is the name of service that HBS has employed to provide two-step verification for online authentication. What is Two-Step Verification? Two-step verification (sometimes called two-factor authentication) is a View Details
  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
Related
  • June 2008 (Revised October 2008)
  • Case

International Carbon Finance and EcoSecurities

By: Andre F. Perold, Forest L. Reinhardt and Mikell Hyman
In late 2007, EcoSecurities had to decide whether to undertake a new Clean Development Mechanism (CDM) project in China. EcoSecurities was an aggregator of carbon credits and also invested directly in projects that produced carbon credits. Governments and firms... View Details
Keywords: Non-Renewable Energy; Cost Management; Investment Return; Business and Government Relations; Risk and Uncertainty; Investment; Cash Flow; Valuation; Pollutants; Environmental Sustainability; Financial Services Industry; China
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  • 19 Jun 2012
  • First Look

First Look: June 19

making complex decisions. Under some circumstances, unconscious thought improves decisions even more than conscious thought. Executive functioning depends on energy provided by glucose, and we know from previous research that the performance of various conscious View Details
Keywords: Sean Silverthorne