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  • 2013
  • Working Paper

An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay

By: Jillian Berry Jaeker and Anita Tucker
We use two years of inpatient data from 243 California hospitals to quantify the relationship between hospital-level workload and patient length of stay (LOS), and its "spillover" effects across patient types. Patients are categorized as medical or surgical, and the... View Details
Keywords: Workload; Processing Times; Healthcare; Working Conditions; Performance Productivity; Time Management; Health Care and Treatment; Health Industry; California
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  • Article

A 680,000-Person Megastudy of Nudges to Encourage Vaccination in Pharmacies

By: Katherine L. Milkman, Linnea Gandhi, Mitesh S. Patel, Heather N. Graci, Dena M. Gromet, Hung Ho, Joseph S. Kay, Timothy W. Lee, Jake Rothschild, Jonathan E. Bogard, Ilana Brody, Christopher F. Chabris, Edward Chang, Gretchen B. Chapman, Jennifer E. Dannals, Noah J. Goldstein, Amir Goren, Hal Hershfield, Alex Hirsch, Jillian Hmurovic, Samantha Horn, Dean Karlan, Ariella S. Kristal, Cait Lamberton, Michael N. Meyer, Allison H. Oakes, Maurice E. Schweitzer, Maheen Shermohammed, Jaochim H. Talloen, Caleb Warren, Ashley V. Whillans, Kuldeep N. Yadav, Julian J. Zlatev, Ron Berman, Chalanda N. Evans, Rahul Ladhania, Jens Ludwig, Nina Mazar, Sendhil Mullainathan, Christopher K. Snider, Jann Spiess, Eli Tsukayama, Lyle Ungar, Christophe Van den Bulte, Kevin G. Volpp and Angela L. Duckworth
Encouraging vaccination is a pressing policy problem. To assess whether text-based reminders can encourage pharmacy vaccination and what kinds of messages work best, we conducted a megastudy. We randomly assigned 689,693 Walmart pharmacy patients to receive one of 22... View Details
Keywords: Vaccination; Vaccines; Nudges; Communication Strategy; Communication Technology; Consumer Behavior; Health Care and Treatment
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  • 21 Nov 2006
  • First Look

First Look: November 21, 2006

operating system for dealing with elective (largely surgical) patients. By opening an emergency room, however, the institution is now called upon to care for complex and highly variable medical patients. Asks if the previous operating... View Details
Keywords: Sean Silverthorne
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

The admiral elaborated further on the concept when, at a West Point graduation, he was asked if he dwelt on the end of his imprisonment to sustain him, or if he lived day to day? “I lived on a day-to-day basis. [M]ost guys thought it was... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 16 May 2023
  • HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

and antipathy, having bounced from one private equity owner to another four times, ran deep. The strategy demanded that Stavros deeply engage with the operations to discover pain points, like inefficient delivery routes and wasted scrap metal, and convince workers to... View Details
Keywords: by Avery Forman
  • 22 May 2019
  • Research & Ideas

Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers

income, and Sen. Bernie Sanders has pushed for eliminating undergraduate tuition and fees at public colleges and universities.  Di Maggio is careful to note that his team did not study the costs of any debt-relief proposal. But it’s clear... View Details
Keywords: by Dina Gerdeman
  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

read together. And then I started-- I did a podcast with him. And after the podcast, I said to my producer, who I've had since the beginning days of The Oprah Show. I said, this guy is the kind of guest we would have called for almost... View Details
Keywords: by HBS Staff
  • 09 Feb 2024
  • HBS Case

Slim Chance: Drugs Will Reshape the Weight Loss Industry, But Habit Change Might Be Elusive

what may at first blush appear to be an easier fix: new drugs such as Ozempic, Wegovy, and Mounjaro, says Harvard Business School Professor Regina E. Herzlinger, who has studied the American health care system for decades. Wegovy has been... View Details
Keywords: by Lane Lambert; Health; Pharmaceutical
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

smart cities, related to health care simply cannot be solved without cross-disciplinary collaboration," says Edmondson. To illustrate, she tells the story of the execution of a CT scan, a process that took four View Details
Keywords: by Maggie Starvish
  • 26 Mar 2024
  • Research & Ideas

How Humans Outshine AI in Adapting to Change

You’ve probably never thought about all the split-second adjustments you make in a single day to perform different tasks. Wake up in a hotel room, walk into a library, sit behind the wheel of a car, or swipe up to access your phone apps.... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 16 Jul 2018
  • Research & Ideas

Kids of Working Moms Grow into Happy Adults

of their own employment as well as how much time they spend at home caring for children and doing housework.   Some critics questioned if the preliminary findings might have nothing to do with whether mothers work, but were tied to the... View Details
Keywords: by Dina Gerdeman
  • Web

Finance - Faculty & Research

Transport for London (TfL) Pension Fund, was keeping a careful eye on the turmoil in the U.K. sovereign bond (or gilt) market. When the new government announced the largest tax cuts the U.K. had seen in half a century, gilts saw an... View Details
  • 30 Apr 2024
  • Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

set aside their ethical qualms in deference to perceived authority figures (Milgram, 1963). Similarly, the 1971 “prison” experiments by Stanford Professor Philip Zimbardo had demonstrated the power of context to alter people’s ethical orientation; after only a few... View Details
Keywords: by Dina Gerdeman
  • Web

Help - Alumni

04-2103580 When will I receive a receipt for my gift? You can expect to receive an official receipt in 10-15 business days after HBS receives your gift. How can I get a duplicate tax receipt for my gift? To request a duplicate receipt,... View Details
  • 01 Dec 2023
  • News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • Web

Organizational Behavior - Faculty & Research

nested in 155 teams, which we surveyed three times per day for 20 consecutive work days. These data show that employees caught their teammates’ passion and consequently reported better performance, lower emotional exhaustion, and a... View Details
  • Web

Strategy - Faculty & Research

May 2025 Harvard Business School Harvard Business School's MBA Class of 2025 Celebrates Class Day Re: Meg Rithmire, Edward (Ted) Berk, Andy Wu & Rawi Abdelal 28 May 2025 Harvard Gazette Tarun Khanna Leaves Lasting Legacy on India and... View Details
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 23 Jan 2008
  • First Look

First Look: January 23, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=691030 JetBlue Airways: Valentine's Day 2007 Harvard Business School Case 608-001 Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United... View Details
Keywords: Martha Lagace
  • Web

HBS - The year in Review

Acceptance Rate 3% More Key Enrollment Statistics New Faculty Twenty-three faculty members, including new tenure-track professors, visitors, and practitioners, participated in START, a deep-dive orientation to the School that took place virtually over three View Details