Filter Results:
(953)
Show Results For
- All HBS Web
(953)
- News (213)
- Research (568)
- Multimedia (3)
- Faculty Publications (114)
Show Results For
- All HBS Web
(953)
- News (213)
- Research (568)
- Multimedia (3)
- Faculty Publications (114)
Arthur I Segel
View Details
- 2022
- Article
Becoming a Learning Organization While Enhancing Performance: The Case of LEGO
By: Thomas Borup Kristensen, Henrik Saabye and Amy Edmondson
Purpose - The purpose of this study is to empirically test how problem-solving lean practices, along with
leaders as learning facilitators in an action learning approach, can be transferred from a production context to a
knowledge work context for the purpose... View Details
Kristensen, Thomas Borup, Henrik Saabye, and Amy Edmondson. "Becoming a Learning Organization While Enhancing Performance: The Case of LEGO." International Journal of Operations & Production Management 42, no. 13 (2022): 438–481.
- 05 Jul 2006
- Research & Ideas
The Accidental Innovator
accidents. A surprising number of important discoveries and inventions are associated with stories about spillage, breakage, and other manner of unintended action that led to valuable, though unexpected, outcomes. Probably the most famous... View Details
Keywords: by Sarah Jane Gilbert
- 09 Sep 2008
- First Look
First Look: September 9, 2008
agencies. While negative ratings may "shame" firms that are performing poorly, the threat of regulatory action and the presence of "low hanging fruit" are important drivers of how firms respond to information-based... View Details
Keywords: Sean Silverthorne
- 25 Jul 2006
- Working Paper Summaries
A Gentler Capitalism: Black Business Leadership in the New South Africa
- 2012
- Chapter
Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM
By: Jill Avery and Susan Fournier
With incidences in the 20%–25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer portfolios. This chapter traces the relationship trajectory of a 30-year customer of Filene's... View Details
Keywords: Brands; Brand Management; CRM; Customer Relationship Management; Customer Focus and Relationships; Customers; Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Products Industry
Avery, Jill, and Susan Fournier. "Firing Your Best Customers: How Smart Firms Destroy Relationships Using CRM." In Consumer-Brand Relationships: Theory and Practice, edited by Susan Fournier, Michael Breazeale, and Marc Fetscherin, 301–316. Routledge, 2012. (Paperback edition published in 2013.)
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
subsumed by the other three. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53024 August 2017 Obstetrics & Gynecology Relationship Between Labor and Delivery Unit Management Practices and Maternal Outcomes By:... View Details
Keywords: Sean Silverthorne
John F. Batter
John Batter is a retired Litigation Partner in the Boston Office of Wilmer Cutler Pickering Hale and Dorr LLP where his practice focussed on on the defense of public and private companies and their directors and management against breach of fiduciary duty claims and... View Details
- 29 Jun 2012
- Working Paper Summaries
Trade Credit and Taxes
- September 2022
- Technical Note
Addressing Social Determinants of Health in the American Landscape
By: Susanna Gallani and Jacob Riegler
Social determinants of health (SDOH) have gained significant attention in recent years. A growing body of research shows that a person’s health is influenced by a large number of non-genetic factors, most of which operate outside the realm of health care and are... View Details
Keywords: Socioeconomic Determinants Of Health; Social Determinants Of Health; Population Health; Health; Health Care and Treatment; Social Issues; Health Industry; Insurance Industry; Medical Devices and Supplies Industry; United States
Gallani, Susanna, and Jacob Riegler. "Addressing Social Determinants of Health in the American Landscape." Harvard Business School Technical Note 123-023, September 2022.
- 22 Jun 2021
- Blog Post
Why Many Businesses Are Becoming More Vocal In Support of LGBTQ Rights
internal practices on LGBTQ issues, investing in culture, benefits, and marketing to welcome LGBTQ workers and customers, and to telegraph inclusion and openness. Political activism has been slower in coming. In recent years, however,... View Details
Keywords: All Industries
- August 2022
- Article
The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices
By: Aaron R. Brough, David A. Norton, Shannon L. Sciarappa and Leslie K. John
Drawing from a content analysis of publicly traded companies’ privacy notices, a survey of managers, a field study, and five online experiments, this research investigates how consumers respond to privacy notices. A privacy notice, by placing legally enforceable limits... View Details
Keywords: Choice; Purchase Intent; Privacy; Privacy Notices; Warnings; Assurances; Information Disclosure; Trust; Consumer Behavior; Spending; Decisions; Information; Communication
Brough, Aaron R., David A. Norton, Shannon L. Sciarappa, and Leslie K. John. "The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices." Journal of Marketing Research (JMR) 59, no. 4 (August 2022): 739–754.
- 2021
- Working Paper
The Political Economy of Anti-Bribery Enforcement
By: Lauren Cohen and Bo Li
This paper documents novel evidence on the influence of political incentives in the regulatory enforcement of foreign bribery. Using exogenous variation in the timing and geographic location of U.S. Congressional elections, we find that the probability of a Foreign... View Details
Keywords: Bribery; Regulatory Enforcement; Crime and Corruption; Governance Controls; Political Elections
Cohen, Lauren, and Bo Li. "The Political Economy of Anti-Bribery Enforcement." NBER Working Paper Series, No. 29624, December 2021.
- October 14, 2019
- Article
Cracking the Code of Sustained Collaboration
By: Francesca Gino
When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means... View Details
Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs
Gino, Francesca. "Cracking the Code of Sustained Collaboration." Harvard Business Review 97, no. 6 (November–December 2019): 73–81.
- 2012
- Other Book
Redefining German Health Care: Moving to a Value-Based System
By: Michael E. Porter and Clemens Guth
The German health care system is on a collision course with budget realities. Costs are high and rising, and quality problems are becoming ever more apparent. Decades of reforms have produced little change to these troubling trends. Why has Germany failed to solve... View Details
Keywords: Health
Porter, Michael E., and Clemens Guth. Redefining German Health Care: Moving to a Value-Based System. Heidelberg: Springer, 2012.
- 2011
- Chapter
Clusters and Competitiveness: Porter's Contribution
By: Christian H.M. Ketels
While clusters have been known to exist at least since the days of Marshall, Michael Porter's work, first in The Competitive Advantage of Nations (Porter, 1990) and then in On Competition (originally published in 1998; updated edition in Porter, 2008), has undoubtedly... View Details
Keywords: Development Economics; Framework; Policy; Industry Clusters; Practice; Competitive Advantage
Ketels, Christian H.M. "Clusters and Competitiveness: Porter's Contribution." Chap. 10 in Competition, Competitive Advantage, and Clusters: The Ideas of Michael Porter, edited by Robert Huggins and Hiro Izushi, 173–192. Oxford University Press, 2011.
- 30 Jan 2012
- Research & Ideas
Measuring the Efficacy of the World’s Managers
consultancy firm that broadly rated management practices in three areas: monitoring—how well managers keep track of what's happening in a firm and make good use of that information; targets—how well organizations set appropriate goals and... View Details
Keywords: by Carmen Nobel
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
Yanhua, Jodi L. Short, and Michael W. Toffel Abstract— Exploitive working conditions have spurred companies to pressure their suppliers to adopt labor codes of conduct and to conform their labor practices to the standards set forth in... View Details
Keywords: Dina Gerdeman
- 13 Oct 2003
- Research & Ideas
Negotiating Challenges for Women Leaders
restructuring or explicit affirmative action policies for women. Being thoughtful about the implicit signals that are embedded in the structure of the organization in terms of who is in what types of positions may be a way of getting more... View Details
Keywords: by Martha Lagace
- 23 Feb 2004
- Research & Ideas
It’s Back to Business-Basics for Nonprofits
tightest fit between actions and intended impact. An organization's choices must reflect its priorities. Once leaders have asked the right questions, the resulting clarity will help them with difficult choices they need to make to be... View Details
Keywords: by Manda Salls