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  • 08 Apr 2009
  • Research & Ideas

Clayton Christensen on Disrupting Health Care

information accessible and portable, have been talked about for a long time. One hurdle to progress on this relates, again, to the existing business model, which makes it difficult for information stored on one health-care provider's View Details
Keywords: by Deborah Blagg; Health
  • September 2002 (Revised January 2013)
  • Case

Siebel Systems: Organizing for the Customer

By: Robert Simons and Antonio Davila
Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to... View Details
Keywords: Organizational Structure; Applications and Software; Business Growth and Maturation; Information Technology; Performance Evaluation; Performance Expectations; Innovation and Management; Technological Innovation; Customer Focus and Relationships; Management Teams; Information Technology Industry; North and Central America
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  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

given that product architecture has been shown to be an important predictor of, among other things: product performance, product variety, process flexibility, and future industry evolution. We explore this relationship in the software... View Details
Keywords: Martha Lagace
  • 06 Apr 2016
  • What Do You Think?

As Tim Cook, How Would You Tackle Apple's Next Challenge?

expert hackers apparently have found a way to neutralize the security features of the iPhone, overcoming a combination of software and hardware designed to disable the phone after 10 attempts to enter possible passwords. One problem for... View Details
Keywords: by James Heskett; Computer
  • 10 Jul 2000
  • Research & Ideas

Entrepreneurship in Europe

in the world is crazy." It's evident in labor markets, where the case of India and the software industry is just one example of how incredibly active things are right now. "Of course, the idea market is what scares us all,"... View Details
Keywords: by Kenneth Liss
  • November 2019
  • Supplement

Innovation at Uber: The Launch of Express POOL

By: Chiara Farronato, Alan MacCormack and Sarah Mehta
This multimedia supplement accompanies the case “Innovation at Uber: the Launch of Express POOL” (case no. 619-003). Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This multimedia supplement... View Details
Keywords: Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Technology Industry; California; San Francisco
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  • 07 Aug 2018
  • First Look

New Research and Ideas, August 8, 2018

Free Speech at Google In August 2017, Google fired James Damore, a 28-year-old software engineer who had been employed by the company since 2013. The move came after Damore penned an internal company memo titled “Google’s Ideological Echo... View Details
Keywords: by Sean Silverthorne
  • 01 Aug 2011
  • Research & Ideas

Immigrant Innovators: Job Stealers or Job Creators?

particular industry—both software engineers and fashion models are considered "specialized"—but 60 percent of the visas go to workers who specialize in science, engineering, and high-tech occupations. Top recipients of H-1B visas include... View Details
Keywords: by Carmen Nobel; Technology
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

consumer." The Personal Book software program is one tool that helps Nordstrom's sales staff do this. In it, they can record personal information about their customers, including size and color preferences, birthdays and... View Details
Keywords: by Maggie Starvish; Retail
  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

Business School Case 817-051 Bootstrapping at Lightricks By August 2015, two-year-old mobile imaging software startup Lightricks had developed and released two best-selling paid mobile apps, grown to a team of 30, earned a revenue run... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2015
  • First Look

First Look: February 3

databases). We also show that it reveals the main "flow of control" within the architecture, as denoted by the classification of components into Core, Peripheral, Shared, and Control elements. We analyze the cost of change for a subset of View Details
Keywords: Sean Silverthorne
  • 29 Oct 2013
  • First Look

First Look: October 29

software in private fixed investment in the United States. We argue that these findings point to a large potential undercounting of "digital dark matter" and related IT spillovers from university and federal funding. Download... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

to their reliable software and responsive customer service. The company had achieved this growth without the help of any outside financing. The five co-founders of eCW, who treated each other like an extended family, invested years of... View Details
Keywords: Martha Lagace
  • 08 Mar 2004
  • Research & Ideas

Secret to Success: Go for “Just Enough”

thirty-nine-year-old fellow we interviewed cashed out his start-up software business for a cool $19 million in 1999 and felt ashamed to tell his peers he hadn't made more! When records break at such earth-shattering speed, being all we... View Details
Keywords: by Laura Nash & Howard Stevenson
  • March 2019
  • Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu
The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details
Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey
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  • 16 Jun 2014
  • Research & Ideas

The Unfulfilled Promise of Educational Technology

and software programs have been helping teachers better manage their time so that they can spend less energy on administrative work and more on teaching. "This is probably the least sexy of the innovations we looked at," says... View Details
Keywords: by Michael Blanding; Education
  • 16 Sep 2013
  • Research & Ideas

Earnings Calls That Get Lost in Translation

would have wanted our target is still have 275 million euro synergies and to do these synergies we have people leave the firm we change the premises we discontinue using some software and so on." Although actually sharing good news... View Details
Keywords: by Dina Gerdeman
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

on? Are they concentrated in a specific industry or business type? A: Inventors can file for patents in many technology fields, ranging from chemicals and drugs to computer software to agricultural machinery. Immigrant contributions are... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 10 Jan 2007
  • HBS Case

The Challenge of Managing National Security

and withhold by exception." Have private-sector firms undergone similarly rapid, wholesale reinvention? A: I would say that IBM's transformation under Lou Gerstner (MBA '65), with its shift from hardware to software and services, is... View Details
Keywords: by Garry Emmons; Service
  • 11 Oct 2024
  • Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

GeoMatch software application. The team built algorithms that predicted places where refugees were most likely to find work, which they considered one of the best indicators of a family’s success in assimilating. Their second goal: To... View Details
Keywords: by Ben Rand; Technology; Information Technology

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