Service Models - Publications - Faculty & Research

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

Apple Computer knows how to make headlines. The company is celebrating the 20th anniversary of the Macintosh and is enjoying the fruits of its launch into the digital entertainment business. In its December quarter, Apple sold 730,000 iPods. And the iTunes music... View Details

Keywords: by Sean Silverthorne

21 Dec 2010
First Look

First Look: December 21

of such historical accounts but observing that they can (1) bring to light complex realities and subtleties that parsimonious analytic models may neglect; (2) suggest overlooked, non-obvious aspects of the process that merit deeper, more... View Details

10 Apr 2018
First Look

First Look at New Research, April 10, 2018

that occurred near the end of their time at university (2 or 3 years later). Linear regression models showed that students who made more friends in their first term reported better health and a healthier diet at the follow-up (2–3 years... View Details

Keywords: Sean Silverthorne

22 May 2012
First Look

First Look: May 22

http://www.hbs.edu/research/pdf/11-100.pdf Open Innovation and Organizational Boundaries: The Impact of Task Decomposition and Knowledge Distribution on the Locus of Innovation Authors:Karim R. Lakhani, Hila Lifshitz-Assaf, and Michael L. Tushman Abstract This paper... View Details

Keywords: Sean Silverthorne

21 Sep 2009
Research & Ideas

Excessive Executive Pay: What’s the Solution?

little of corporate leaders beyond the aggressive pursuit of short-term self-interest. For two decades, this model has formed the core paradigm taught to our business school students. 'Shareholder value' was of utmost importance. Notions... View Details

Keywords: by Roger Thompson

26 Sep 2017
First Look

First Look at New Research and Ideas, September 26, 2017

policymakers with information that facilitates evaluation and adjustment of patent-system performance. This article uses multiple economic models to show the likely benefits of early stage administrative review. Nonetheless, because of... View Details

Keywords: Sean Silverthorne

24 Jan 2012
First Look

First Look: Jan. 24

We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management consulting firms. Our qualitative analysis identified four... View Details

Keywords: Sean Silverthorne

28 Sep 2009
Research & Ideas

Improving Accountability at the World Bank

accountability and effectiveness today? What should it do about them? With a detailed description of the Bank's challenges of democratic accountability, its constraints, and recommendations for the future, HBS professor Alnoor Ebrahim testified before the Committee on... View Details

Keywords: by Alnoor Ebrahim

10 Sep 2007
Research & Ideas

High Note: Managing the Medici String Quartet

No one was fooled by that. At a certain point he was at a loss. When he came to class as a guest lecturer, he described different models of leadership and the problems with each one. What worked 10 years in didn't work 20 years in. He... View Details

Keywords: by Martha Lagace; Music

28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

childcare providers, so Kids & Company will have to grow in a more mature market, albeit one where Kids & Company’s leaders still see substantial opportunity. Company leaders also believe that the company’s “boutique” childcare centers, which maintain a strict... View Details

Keywords: Dina Gerdeman

17 Jan 2017
First Look

First Look at New Research: January 17

firms to activate their conventional resources. We conceptualize reputation as consisting of prominence, perceived quality, and resilience and develop a process model that illustrates the mechanisms that allow reputation to facilitate... View Details

Keywords: Sean Silverthorne

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

strong investor relations (IR) departments, according to HBS professor Gregory S. Miller. Two cases he recently coauthored describe how these different firms in the oil and gas industry—controversial of late for its mile-high profits—have carved a path as View Details

Keywords: by Martha Lagace; Energy; Utilities

November 2004 (Revised September 2019)
Background Note

The U.S. Health Club Industry in 2004

By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock

In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population.... View Details