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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • Web

    PhD Programs - Doctoral

    PhD Programs The start of your PhD program launches your journey to a career in business academia. Students in our PhD programs are encouraged from day one to think of this experience as their first job in View Details
    • October 2001 (Revised April 2002)
    • Case

    America Online, Inc.: Disclosure Strategy

    By: Amy P. Hutton and David Lane
    Since going public, AOL had disclosed on a quarterly basis supplemental metrics meant to give analysts and investors a way of tracking growth in its subscriber base and the value created through its marketing efforts. These metrics gave management's conversations with... View Details
    Keywords: Business Model; Internet and the Web; Change Management; Internet and the Web; Corporate Disclosure; Media; Digital Marketing; Information Technology Industry; Media and Broadcasting Industry
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    • October 1998
    • Case

    Excite, Inc.--1998

    By: Stephen P. Bradley and Kelley Porter
    Reviews recent trends and the evolution of the emerging portal industry, highlighting the competitive position of the industry's major participants. The business model of Excite, Inc., and its major competitors are presented. In addition, the case looks at the new... View Details
    Keywords: Competitive Strategy; Business Model; Emerging Markets; Transformation; Market Entry and Exit; Industry Structures; Web Services Industry
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    • Teaching

    Overview

    In the MBA program, Professor Fearing teaches Technology and Operations Management (TOM), a required first-year MBA course.

    In January 2013 he traveled with a cohort of... View Details
    • Research Summary

    The Individualized Corporation

    By: Christopher A. Bartlett
    Christopher A. Bartlett has recently concluded (with Sumantra Ghoshal of the London Business School) a study of changing organizational processes and management roles in twenty diverse companies in various stages of corporate transformation. The research is expected... View Details
    • April 2006 (Revised April 2020)
    • Case

    "The Case of Leadership Inertia"

    By: Rosabeth Moss Kanter
    The CEO of an international bank has raised the bank's performance by emphasizing a new culture of leadership that empowers people at all levels. Managers are rated both on their business results and their leadership—how they model new behaviors—but 12 senior managers... View Details
    Keywords: Organizational Culture; Leadership Style; Leading Change; Performance Evaluation; Employee Relationship Management
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    • Program

    Leading in the Digital Era

    leadership responsibilities, including but not limited to division heads, functional heads, or executives with P&L responsibility Executives in medium to large organizations in any country or industry, including organizations with digitally driven View Details
    • 2022
    • White Paper

    The American Opportunity Index: A Corporate Scorecard of Worker Advancement

    By: Matt Sigelman, Joseph Fuller, Nik Dawson and Gad Levanon
    The American Opportunity Index: A Corporate Scorecard of Worker Advancement is a new effort to give companies and other stakeholders a set of robust tools that measure how well major employers are doing in fostering economic mobility for workers and how they could do... View Details
    Keywords: Upward Mobility; Career Advancement; Personal Development and Career; Compensation and Benefits; Employees; Wages; Human Capital; Recruitment
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    • October 1990
    • Case

    Manufacturers Hanover Corp.: Customer Profitability Report

    By: Robert S. Kaplan
    Banking company noting declining profitability from its traditional lending activities has started to measure the total profitability of its lending relationships. A loan pricing model estimates the profit and return-on-equity from commercial loans. Additional work was... View Details
    Keywords: Investment Return; Revenue; Commercial Banking; Banks and Banking; Customer Value and Value Chain; Banking Industry
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    • 12 Nov 2008
    • Research & Ideas

    The Marketing of a President

    Editor's Note: Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge. When the... View Details
    Keywords: by John Quelch
    • 28 Nov 2023
    • Book

    Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?

    With democracy retreating worldwide, businesses with global aspirations increasingly face the challenge of setting up shop in geographies where autocrats rule. In doing so, they often lose the comforting assurances of democratic areas... View Details
    Keywords: by Sean Silverthorne
    • July 2004 (Revised December 2004)
    • Case

    RelayHealth

    By: Joseph B. Lassiter III and Elizabeth Kind
    RelayHealth provides secure, online communications for doctors, patients, and health plans. The company's services include online consultations, prescription renewals, and appointment scheduling. RelayHealth's business model derives subscription revenue from doctors... View Details
    Keywords: Communication Technology; Internet and the Web; Consumer Behavior; Entrepreneurship; Health Care and Treatment; Growth and Development Strategy; Health Industry; Telecommunications Industry
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    • 25 Jun 2007
    • Research & Ideas

    HBS Cases: Beauty Entrepreneur Madam Walker

    Koehn discovered, Walker had lived an entrepreneurial life that was dramatic and deeply complex on many levels. "I think much of Walker's business model and her animating vision is a product of the... View Details
    Keywords: by Martha Lagace; Beauty & Cosmetics
    • April 2015
    • Teaching Plan

    Codecademy: Monetizing a Movement?

    By: Jeffrey J. Bussgang and Lisa Mazzanti
    This is a Teaching Plan for the case on Codecademy, an open-platform, online community for learning computer programming, launched in 2011. By 2014, the company had raised a total of $12.5 million in funding and was, on many fronts, an overwhelming success. However,... View Details
    Keywords: Business Model; Internet and the Web; Open Source Distribution; Social Entrepreneurship; Education
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    • May 2023 (Revised June 2023)
    • Supplement

    Novartis (C): Reimagining Medicine

    By: Ramon Casadesus-Masanell, Claudio Feser, Karolin Frankenberger and David Redaschi
    This case unfolds around the first-ever approved personalized cancer treatment, how Novartis wrapped it into a new business model design, and how Novartis scaled it. Novartis — one of the largest pharmaceutical companies in the world — is, among other ventures,... View Details
    Keywords: Health Testing and Trials; Health Care and Treatment; Business Model; Problems and Challenges; Pharmaceutical Industry; Switzerland
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    • December 2021
    • Case

    Green Monday

    By: José B. Alvarez, Billy Chan and Dawn H. Lau
    This case describes the entrepreneurial journey of David Yeung, from campaigning for plant-based diets to building Green Monday, a purpose-driven business and an ecosystem based in Hong Kong comprising a retail platform, an alternative meat brand (“OmniPork”), a... View Details
    Keywords: Agribusiness; Plant-Based Agribusiness; Social Enterprise; Entrepreneurship; Business Startups; Business Model; Mission and Purpose; Growth and Development Strategy; Agriculture and Agribusiness Industry; Food and Beverage Industry; Retail Industry; Hong Kong; China; Asia
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    • 27 Aug 2007
    • Op-Ed

    Mattel: Getting a Toy Recall Right

    Harvard Business School professor John Quelch is debuting a blog on marketing issues at Harvard Business Online. HBS Working Knowledge is reprinting his first entry, which looks at the Mattel toy... View Details
    Keywords: by John Quelch; Consumer Products

      Stephen A. Greyser

      Stephen A. Greyser is Richard P. Chapman Professor (Marketing/Communications) Emeritus, of the Harvard Business School, specializes in brand marketing, advertising, corporate communications, the business of sports, and nonprofit management.  A... View Details

      Keywords: sports
      • October 2015
      • Article

      How Smart, Connected Products Are Transforming Companies

      By: Michael E. Porter and James E. Heppelmann
      The evolution of products into intelligent, connected devices is revolutionizing business. In a November 2014 article, "How Smart, Connected Products Are Transforming Competition," Harvard Business School professor Michael Porter and PTC president and CEO James... View Details
      Keywords: Organizational Change and Adaptation; Technological Innovation; Information Technology; Organizational Structure; Operations; Business Strategy
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