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Show Results For
- All HBS Web
(2,926)
- People (10)
- News (777)
- Research (1,582)
- Events (2)
- Multimedia (31)
- Faculty Publications (809)
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- 2013
- Working Paper
An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay
By: Jillian Berry Jaeker and Anita Tucker
We use two years of inpatient data from 243 California hospitals to quantify the relationship between hospital-level workload and patient length of stay (LOS), and its "spillover" effects across patient types. Patients are categorized as medical or surgical, and the... View Details
Keywords: Workload; Processing Times; Healthcare; Working Conditions; Performance Productivity; Time Management; Health Care and Treatment; Health Industry; California
Berry Jaeker, Jillian, and Anita Tucker. "An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay." Harvard Business School Working Paper, No. 13-052, December 2012. (Revised July 2013.)
- 26 Aug 2008
- First Look
First Look: August 26, 2008
working on finding a bed for Dugar's patient on the Coronary Care Unit (CCU) while at the same time, the TSICU attending, Dr. Fred Moran, was debating with the nurse manager about whether they should accept... View Details
Keywords: Sean Silverthorne
- March 1999 (Revised July 1999)
- Case
Dana-Farber Cancer Institute, The
By: Richard M.J. Bohmer and Ann Winslow
Describes the death of a cancer patient in one of the nation's premier cancer treatment centers and examines the organizational and process characteristics that may have contributed to the medical error. View Details
Keywords: Health Care and Treatment; Quality; Service Operations; Management Practices and Processes; Business Processes; Failure; Health Industry
Bohmer, Richard M.J., and Ann Winslow. "Dana-Farber Cancer Institute, The." Harvard Business School Case 699-025, March 1999. (Revised July 1999.)
- August 2021
- Teaching Note
IBM Watson at MD Anderson Cancer Center
By: Shane Greenstein and Mel Martin
Teaching Note for HBS Case No. 621-022. View Details
Keywords: Decision Making; Technological Innovation; Innovation Strategy; Knowledge Management; Knowledge Use and Leverage; Operations; Failure; Information Technology; Applications and Software; Health Care and Treatment; Product Development; Health Industry; Information Technology Industry; Technology Industry; United States; Houston; Texas
- 05 May 2009
- First Look
First Look: May 5, 2009
not the end goal. In fact, cost cutting and restructuring are simply the first steps in repositioning and leading a company and industry through the crisis and in defining how business will be conducted in the future. This paper describes how IBM View Details
Keywords: Martha Lagace
- September 2010
- Teaching Note
Acumen Fund: Measurement in Impact Investing (TN) (A) and (B)
By: Alnoor Ebrahim
Teaching Note for 310011 and 310017. View Details
- 28 Oct 2013
- Research & Ideas
Book Excerpt: The Good Struggle: Responsible Leadership in an Unforgiving World
more and more cases, when leaders make critical decisions, they are not choosing among specific, detailed options, each supported by in-depth analysis, nor are they expecting to implement the option they choose in a familiar, predictable, or View Details
Keywords: by Joseph L. Badaracco
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
be careful not to prompt the interviewees into saying what they want to hear—a common error that wreaks havoc with the results of customer surveys and interviews. Reserve your best customer-communication efforts for the areas well inside... View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
revenue for their companies. "For many firms, it's possible to act sustainably and make money at the same time," says Henderson, the John and Natty McArthur University Professor at Harvard University who has a joint appointment in the General View Details
- 11 Jan 2016
- Research & Ideas
Is Group Loyalty a Force for Good or Evil?
Hildreth had one day in Berkeley. “We went to lunch and started arguing about moral philosophy,” says Hildreth, who had previously worked as a manager at a global accounting firm for eight years. “When you work in an organization, you... View Details
Keywords: by Michael Blanding
- 27 Oct 2011
- Research & Ideas
Horrible Boss Workarounds
On film, few characters are more obviously villainous than the extremely bad boss. There's Star Wars' Darth Vader (who manages a disrespectful underling by strangling him with his mind), Katharine Parker in Working Girl (who shamelessly... View Details
Keywords: by Carmen Nobel
- 2006
- Case
Empowering Nurses at University College London Hospitals
By: Julie Battilana, A.-M., Cagna, T., D'Aunno and M.J., Gilmartin
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
because of what they did, but because of what they are? That's the question that intrigued Jonas Heese, who recently joined Harvard Business School as an assistant professor in the Accounting and Management unit. While earning his PhD in... View Details
Keywords: by Michael Blanding
- 27 Jan 2015
- First Look
First Look: January 27
health care providers have devoted significant efforts to improve performance regarding patient safety and quality of care. To address the lagging involvement of health care providers in the cost component... View Details
Keywords: Sean Silverthorne
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
they hear the words "national health insurance," but it is disturbing that we fail to provide health care to so many of our citizens. At the same time, firms in the United States are global leaders in inventing and bringing to market new... View Details
- 20 Oct 2009
- First Look
First Look: October 20
Institutions: Crisis and Choice in the International Financial Architecture Author:Laura Alfaro Publication:World Scientific Publishing Company, in press Abstract All managers face a business environment in which international and... View Details
Keywords: Martha Lagace
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
particularly daunting when cross-sector alliances are sought because information about the availability and suitability of partners is not readily available. Sometimes serendipity appears to play a role. The idea of forming an alliance with Starbucks Corporation came... View Details
Keywords: by James Austin
- 08 Oct 2012
- Research & Ideas
The Immigrants Who Built America’s Financial System
else struck you as you were writing this book? A: I was surprised that Gallatin was involved so deeply in managing the governments of Presidents Jefferson and Madison, and by the significant diplomatic role he played in negotiating an end... View Details
- 05 Sep 2006
- Research & Ideas
HBS Cases: Porsche’s Risky Roll on an SUV
Central Europe is very much like going to Mexico, he says. Yet as Central Europe is integrated into the European Union, it is still important for managers to keep in mind that wage rates also tend to rise very quickly there, particularly... View Details
- 03 Apr 2012
- First Look
First Look: April 3
weaknesses within Citi began to emerge. In addition to missing the coming of the real estate crisis, Citi had had poorly managed internal operations, overvalued acquisitions, and grown heavy from organizational excess. The poor View Details
Keywords: Carmen Nobel