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    The Challenge of Digital Transformation

    The ubiquity of digital technology and internet connectivity is driving both new and old players across all industries to invest in new capabilities, define new business models, and compete in new ways. From software to automobiles, from healthcare to financial... View Details
    • TeachingInterests

    Digital Innovation and Transformation – MBA Elective Curriculum

    By: Feng Zhu
     

    Digital Innovation and Transformation is designed to equip students to confidently help conceive, lead and execute digital innovation initiatives and develop new business models for existing and insurgent organizations. The basic premise of the course... View Details

      Roy D. Shapiro

      Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

        The Money of Invention: How Venture Capital Creates New Wealth

        When the economy was booming and dot-coms were flying high, venture capitalists were admired as impresarios of innovation. Then the market tanked, start-ups fizzled, and those same deal-makers were rebuked as predators out for a quick score. So... View Details
        • 2014
        • Working Paper

        Product to Platform Transitions: Organizational Identity Implications

        By: Elizabeth J. Altman and Mary Tripsas
        Organizations are increasingly recognizing that value they once derived from offering standalone products can be significantly enhanced if they transition to platform-based businesses that harness the innovative capabilities of complementors. While the competitive... View Details
        Keywords: Organizational Change; Organizational Identity; Ecosystems; Complementors; Managing Innovation; Organizational Change and Adaptation; Multi-Sided Platforms; Innovation and Management; Organizational Culture
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        • August 2020 (Revised March 2021)
        • Supplement

        Migros Turkey: Scaling Online Operations (B)

        By: Antonio Moreno and Gamze Yucaoglu
        The case opens in February 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are looking over the results of the fulfillment pilot the... View Details
        Keywords: Grocery; Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Retail Industry; Turkey
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        • Teaching

        Overview

        In the MBA program, Professor Fearing teaches Technology and Operations Management (TOM), a required first-year MBA course.

        In January 2013 he traveled with a cohort of... View Details
        • January 2023
        • Article

        Social Networks, Ethnicity, and Entrepreneurship

        By: William R. Kerr and Martin Mandorff
        We study the relationship between ethnicity, occupational choice, and entrepreneurship. Immigrant groups in the United States cluster in specific business sectors. For example, Koreans are 34 times more concentrated in self-employment for dry cleaning than other... View Details
        Keywords: Self-employed; Occupation; Entrepreneurship; Ethnicity; Immigration; Networks
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        • 09 Apr 2025
        • Video

        Schneider Electric | How digital solutions are accelerating sustainability in buildings

        • March 2010 (Revised May 2011)
        • Case

        Dubai in Crisis

        By: Noel Maurer
        On November 25, 2009, the small city-state of Dubai shook financial markets across the world when the Dubai World holding companies announced that it would ask its creditors to standstill its debts. After three decades of phenomenal growth, something had gone off the... View Details
        Keywords: Business Model; Development Economics; Financial Crisis; Borrowing and Debt; Business History; Business and Government Relations; Dubai
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        • 01 Jan 2007
        • News

        James A. Hamilton Award, American College of Healthcare Executives

        • March 2002 (Revised November 2003)
        • Case

        Satellite Radio

        By: Thomas R. Eisenmann and Alastair Brown
        In early 2002, XM and Sirius were fighting for control of the emerging U.S. market for satellite radio. Each company targeted consumers in automobiles, providing 100 channels of CD-quality audio for a monthly subscription fee of $10-$13. Wall Street analysts predicted... View Details
        Keywords: Growth and Development Strategy; Price; Risk and Uncertainty; Problems and Challenges; Network Effects; Partners and Partnerships; Information Technology; Business Model; Investment Return; Auto Industry; Media and Broadcasting Industry; United States
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        • October 2001 (Revised April 2002)
        • Case

        America Online, Inc.: Disclosure Strategy

        By: Amy P. Hutton and David Lane
        Since going public, AOL had disclosed on a quarterly basis supplemental metrics meant to give analysts and investors a way of tracking growth in its subscriber base and the value created through its marketing efforts. These metrics gave management's conversations with... View Details
        Keywords: Business Model; Internet and the Web; Change Management; Internet and the Web; Corporate Disclosure; Media; Digital Marketing; Information Technology Industry; Media and Broadcasting Industry
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        • September 1997 (Revised October 1997)
        • Case

        Emmet Stephenson: Profile of an Entrepreneur

        By: Ashish Nanda
        Profiles the career of a Emmet Stephenson, the founder of over a dozen successful companies, as a model of entrepreneurship and management. View Details
        Keywords: Business or Company Management; Entrepreneurship; Personal Development and Career
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        • August 2018
        • Teaching Note

        IguanaFix

        By: Frank V. Cespedes and Thomas Eisenmann
        Teaching Note for HBS No. 817-056. IguanaFix, based in Argentina, is a platform business that connects consumers with home improvement contractors. The founders are evaluating growth options and an investment offer. The case focuses on scaling issues for a venture... View Details
        Keywords: Entrepreneurial Marketing; Home Improvement Services; Marketing Management; Scaling; Entrepreneurship; Marketing; Sales; Digital Platforms; Growth and Development Strategy
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        • 2022
        • White Paper

        The American Opportunity Index: A Corporate Scorecard of Worker Advancement

        By: Matt Sigelman, Joseph Fuller, Nik Dawson and Gad Levanon
        The American Opportunity Index: A Corporate Scorecard of Worker Advancement is a new effort to give companies and other stakeholders a set of robust tools that measure how well major employers are doing in fostering economic mobility for workers and how they could do... View Details
        Keywords: Upward Mobility; Career Advancement; Personal Development and Career; Compensation and Benefits; Employees; Wages; Human Capital; Recruitment
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        • February 2000
        • Case

        E2M Health Services

        By: Richard M.J. Bohmer and Naomi Atkins
        Outlines the growth of an innovative diabetes disease management organization from 1994-99. Having demonstrated the success of their model in managing diabetes populations in Texas and New York State, the CEO and president must decide the future strategy of the company... View Details
        Keywords: Business Model; Customer Focus and Relationships; Decision Choices and Conditions; Financial Markets; Revenue; Innovation and Invention; Business or Company Management; Marketing Strategy; Internet; Health Industry
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        • Research Summary

        The Individualized Corporation

        By: Christopher A. Bartlett
        Christopher A. Bartlett has recently concluded (with Sumantra Ghoshal of the London Business School) a study of changing organizational processes and management roles in twenty diverse companies in various stages of corporate transformation. The research is expected... View Details
        • April 2006 (Revised April 2020)
        • Case

        "The Case of Leadership Inertia"

        By: Rosabeth Moss Kanter
        The CEO of an international bank has raised the bank's performance by emphasizing a new culture of leadership that empowers people at all levels. Managers are rated both on their business results and their leadership—how they model new behaviors—but 12 senior managers... View Details
        Keywords: Organizational Culture; Leadership Style; Leading Change; Performance Evaluation; Employee Relationship Management
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        • Article

        New Sales Realities

        By: Frank V. Cespedes
        Business leaders need to understand that it’s the fit of People, Process, Pricing, and Partners that drives sales effectiveness. As firms confront new buying processes, required sales competencies affect hiring, training, and development (People). Without a coherent... View Details
        Keywords: Sales; Performance Effectiveness
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