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  • 01 Jan 2020
  • What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

surrounds them, hence they tend to congregate in a few places. They are much sought after—but also associated by some with the inequality that exists in our society, fomenting discontent and even rage. With these conclusions, Kerr... View Details
Keywords: by James Heskett; Technology
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

political and economic elite help explain the low achievement levels of these four countries and the incredible amount of heterogeneity within each of them. Download the paper:... View Details
Keywords: Sean Silverthorne
  • 14 May 2015
  • Working Paper Summaries

Humblebragging: A Distinct-and Ineffective-Self-Presentation Strategy

Keywords: by Ovul Sezer, Francesca Gino & Michael I. Norton
  • 08 Jan 2007
  • What Do You Think?

Neuro Economics: Science or Science Fiction?

risk and return are assessed in different parts of the brain, thereby questioning theories regarding expected utility on which a great deal of decision theory has been based up to now. Thus, according to... View Details
Keywords: by Jim Heskett
  • November 2010
  • Article

People Often Trust Eloquence More Than Honesty

By: Todd Rogers and Michael I. Norton
This article presents a dual interview based on a research study we conducted. Our study found that an artful dodger of questions was generally considered more likable than a person who answered the same questions directly but with less eloquence. We comment on the... View Details
Keywords: Research; Social Psychology; Communication; Perception; Business or Company Management; Government and Politics
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  • 11 Dec 2018
  • Research & Ideas

Free Trade Needs Nurturing—and Other Lessons from History

explosion of trade and capital flows created a world that looked in many ways like ours. Yet even in the early 20th century, there remained tensions of increasing inequality... View Details
Keywords: by Staff; Auto; Aerospace; Chemical; Consumer Products; Electronics; Energy; Industrial Products; Manufacturing; Shipping; Transportation
  • 2009
  • Working Paper

Walking the Talk in Multiparty Bargaining: An Experimental Investigation

By: Kathleen L. McGinn, Katherine L Milkman and Markus Noth
We study the framing effects of communication in multiparty bargaining. Communication has been shown to be more truthful and revealing than predicted in equilibrium. Because talk is preference-revealing, it may effectively frame bargaining around a logic of fairness or... View Details
Keywords: Equality and Inequality; Competition; Negotiation Process; Negotiation Types; Fairness; Interpersonal Communication; Game Theory; Cooperation
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  • 21 Jul 2006
  • Op-Ed

Enron Jury Sent the Right Message

actually unlawful. They exemplify what Owen Young was talking about almost eighty years ago. The jury decided, however, that the exquisite legal arguments surrounding these and similar transactions were secondary to their perception View Details
Keywords: by Malcolm S. Salter
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction forms the basis View Details
Keywords: by Martha Lagace; Service; Financial Services
  • July 2020
  • Article

Tell It Like It Is: When Politically Incorrect Language Promotes Authenticity

By: J. Schroeder, M. Rosenblum and F. Gino
When a person’s language appears political—such as being politically correct or incorrect—it can influence fundamental impressions of him or her. Political correctness is “using language or behavior to seem sensitive to others’ feelings, especially those others who... View Details
Keywords: Language; Interpersonal Communication; Perception
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  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

the city of Boston, Massachusetts, show that revealing the “submerged state”—ensuring that citizens can see the often-hidden work that government performs—enhances both perceptions View Details
Keywords: Sean Silverthorne
  • 15 Nov 2016
  • News

Field Course Helps Nascent Entrepreneurs Connect with Customers

Cespedes says the students in the course learn to deal with the reality that “selling is always more about the buyer than it is about the seller.” Recalling his own experience as a young entrepreneur, Roberge elaborates: “Like a lot of... View Details
  • 10 Dec 2014
  • News

Going public with philanthropy

Jonathan Nelson (MBA 1983) believes that philanthropy is one of America’s great traditions. He went public with his commitment to give away much of his wealth to counteract negative View Details
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

industrial lobbies in Germany (and the world), engaged in social politics, and harnessed the local artistic community to beautify their products and transform their advertising to combat the (then) widespread perception View Details
Keywords: Sean Silverthorne
  • April 2021
  • Case

Glass-Shattering Leaders: Ros Atkins

By: Boris Groysberg and Colleen Ammerman
Ros Atkins launched the 50:50 Project on a BBC news program he anchored, deciding with his team to start tracking the gender of the contributors and experts featured on the show. Before long, it was clear that monitoring the data led to increased awareness of a gender... View Details
Keywords: Gender Equality; Allyship; Representation; Leadership; Gender; Equality and Inequality; Media; Analytics and Data Science
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  • 19 Jun 2013
  • Research & Ideas

Analyzing Institutions to Solve Big Problems

Weeding Out the Competition: How Alternatives Are Eliminated during Institutionalization looks at factors that make us take information for granted, even when the information isn't accurate. For example, the common perception is that the... View Details
Keywords: by Carmen Nobel & Anna Secino
  • 11 May 2021
  • Blog Post

Q+A on the Socioeconomic Inclusion Task Force with Holly Fetter (MBA 2020) and Alexxis Isaac (MBA 2020)

implication for fostering more inclusion around socioeconomic status in terms of what inequality looks like after people leave HBS. If students from lower income backgrounds are not able to access the full... View Details
  • 01 Aug 2008
  • Research & Ideas

Does Market Capitalism Have a Future?

fallout, particularly inequality and migration as its consequence. They see their cities, as in France, becoming battlegrounds. The very people they need for the workforce don't feel integrated or part of... View Details
Keywords: by Garry Emmons
  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

far from ideal. Past efforts to impact perceptions of Israel, spearheaded by the Ministry of Foreign Affairs as well as various Jewish organizations, were mainly aimed at... View Details
Keywords: Dina Gerdeman
  • January 31, 2022
  • Article

Who Pays Tolls at Work and Who Cruises on an Open Highway?

By: Siri Chilazi, D. Kolb, Kathleen L. McGinn and Jessica L. Porter
As organizations continue to navigate a changed world amidst the Covid-19 pandemic and the reverberations of the Black Lives Matter movement, many of the issues that affect underrepresented groups in organizations, including women of all different races and... View Details
Keywords: Organizational Change and Adaptation; Opportunities; Equality and Inequality; Social Issues
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