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Show Results For
- All HBS Web
(4,173)
- People (8)
- News (1,117)
- Research (2,035)
- Events (18)
- Multimedia (37)
- Faculty Publications (1,211)
- 24 Mar 2022
- Research & Ideas
Rituals at Work: Teams That Play Together Stay Together
lunch from a local restaurant (we cycle 5 restaurants per week with one restaurant per day). Since there are five of us, each one of us gets to pick a restaurant one day per week. I'm Monday, T is Tuesday, D is Wednesday, and so on. We... View Details
Keywords: by Kristen Senz
- Web
Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness
begins locally with involved providers in a non-judgmental manner. Over time, reporting can be expanded to other providers and payers. Public reporting can lead to informed patient and payer choice in the selection of providers. Current... View Details
- Research Summary
Profitable Souls: Foreign Investment and the Fate of Human Rights
By: Debora L. Spar
This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,... View Details
- Web
Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness
organized around medical conditions over the full cycle of care and delivered in integrated practice units (IPUs) . Integrated practice units will achieve scope and scale by growing locally and geographically in their areas of strength.... View Details
- 14 Feb 2023
- HBS Case
Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis
1948, and national health insurance since 1956. Workers currently pay 7 percent of social security taxes, while companies pay 31 percent. Local sales taxes top out at 25 percent, with lower rates for food and other items. Americans may... View Details
Keywords: by Lane Lambert
- Web
Drivers of Competitiveness - Institute For Strategy And Competitiveness
Macroeconomics Competitiveness Sound Monetary & Fiscal Policies Human Development & Effective Political Institutions Endowments Productivity ultimately depends on improving the microeconomic capability of the economy and the sophistication of View Details
- Web
HBS - The year in Review
business context and local cultures FIELD Global Immersions Article First Chief Digital Officer Appointed Katia Walsh joined HBS as the School’s inaugural Chief Digital Officer. In this role, she oversees the growth of a newly established... View Details
- 18 Oct 2023
- News
Spreading the Words
Shafiq Khan (MBA 1982) loves to solve problems. It’s what attracted him to the case study method at HBS and, after graduation, to consulting at Booz, Allen & Hamilton. Then, at United Airlines, Khan encountered another challenge: The company was spending one-sixth of... View Details
Keywords: April White
- 08 Aug 2023
HBS Information Session in Rio
Join us for an in-person information session about the Harvard Business School MBA Program. This event is designed for prospective applicants to learn more about the MBA Program and life at HBS. The event will include an admissions presentation and the opportunity to... View Details
- Web
ハーバード - Global
matrix organization in which product divisions did not necessarily have full authority for all their activities; corporate functions were learning how to establish their global roles; and regional companies still drove local sales. And... View Details
- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
- 15 Nov 2023
HBS Information Session in New York City
Join us for an in-person information session about the Harvard Business School MBA Program. This event is designed for prospective applicants to learn more about the MBA Program and life at HBS. The event will include an admissions presentation and the opportunity to... View Details
- Web
Seminars & Conferences - Faculty & Research
Finance Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students More Local Events Local Community Events Harvard Wyss institute- upcoming events Berkman Center for Internet and... View Details
- Web
Finance - Faculty & Research
likely to be a loan—i.e., the loan supply contracts—when local banks have purchased more domestic sovereign debt and when that debt is risky (as measured by CDS spreads). These effects are most pronounced in the period following the... View Details
- Web
Courses - Institute For Strategy And Competitiveness
Network, developed to create local capacity to understand, teach, and upgrade competitiveness through teaching, developing cases, and conducting research so as to expand the body of knowledge and become leaders on competitiveness in their... View Details
- June 2022
- Teaching Plan
GreenLight Fund
By: Brian Trelstad and Mel Martin
Teaching Note for HBS Case No. 320-053. As Tara Noland, the Executive Director (ED) of GreenLight Cincinnati, reflected on her first few years on the job. Noland had delivered on what she had been hired to do in the city: work with leading philanthropists and nonprofit... View Details
- Fall 2016
- Article
How Do Customers Respond to Increased Service Quality Competition?
When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide... View Details
Keywords: Service Quality Competition; Retail Banks; Empirical Operations; Retention; Service Operations; Quality; Competition; Banking Industry; United States
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "How Do Customers Respond to Increased Service Quality Competition?" Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 585–607.
- 2011
- Case
Wrapitup
By: W. Earl Sasser
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
- 2010
- Working Paper
Do Call Centers Promote Education? Evidence from India
By: Emily Fair Oster and Mary Bryce Millett
Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling rates, particularly in English. Existing evidence suggests the trends are broadly related. In this paper we explore how localized these impacts are;... View Details
- 01 Sep 2023
- News
Solving for Z
of intimate conversations within teams and networks as well as enterprise-level exchanges with the bank’s community partners, and they have dealt with subjects ranging from race and gender to local and national events. Similarly, Adobe... View Details