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    The Four Things a Service Business Must Get Right

    All successful firms must design a compelling offering and manage the workforce to deliver it at an attractive price. But service firms must do even more: deal with the frustrating fact that their customers can wreak havoc on service quality and... View Details

    • Research Summary

    Is Deposit Insurance a Good Idea, and if so, Who Should Pay for it?

    Joint work with Alan Morrison, Saïd Business School, Oxford.

    Deposit insurance schemes are becoming increasingly popular around the world and yet there is little understanding... View Details

    • July 2016
    • Article

    Kicking Off Social Entrepreneurship: How A Sustainability Orientation Influences Crowdfunding Success

    By: Goran Calic and Elaine Mosakowski
    Research generally suggests that, relative to commercial entrepreneurs, social entrepreneurs stand at a disadvantage at acquiring resources through traditional financial institutions. Yet interest in social entrepreneurship appears to be at an all-time high. The... View Details
    Keywords: Crowdfunding; Entrepreneurial Finance; Social Entrepreneurship; Capital; Environmental Sustainability
    Related
    • June 2022
    • Teaching Plan

    Lifebank Nigeria

    By: Brian Trelstad, Pippa Tubman Armerding and Wale Lawal
    The aspiration of addressing maternal deaths in Nigeria, which were mostly caused by blood shortages, led Temie Giwa-Tubosun to found LifeBank in 2015. LifeBank developed an online platform that enabled hospitals to connect and purchase blood from local blood banks and... View Details
    Keywords: Systems Design; Social Business; Business At The Base Of The Pyramid; Health Care; Blood; Social Enterprise; Health Care and Treatment; Growth and Development Strategy; Finance; Health Industry; Transportation Industry; Africa; Nigeria
    Related
    • November 2007 (Revised March 2009)
    • Case

    OppenheimerFunds and Take-Two Interactive (A)

    By: Jay W. Lorsch, Andrew Hill and Kaitlyn Simpson
    Describes the dilemma faced by Emmanuel Ferreira, a fund manager at OppenheimerFunds. As the largest shareholder and a long-time investor in software publisher Take-Two Interactive, Ferreira contemplates whether or not to get involved with other investors in trying to... View Details
    Keywords: Restructuring; Decision Choices and Conditions; Investment; Corporate Governance; Governing and Advisory Boards; Business and Shareholder Relations
    Related
    • January 1999 (Revised November 1999)
    • Case

    Metapath Software: September 1997

    By: G. Felda Hardymon and Bill Wasik
    In September 1997, John Hansen called together his board to debate an interesting choice that his company had to make. Hansen--the CEO of Metapath Software, a provider of software and services to wireless carriers--had two offers to describe. The first was an offer to... View Details
    Keywords: Private Ownership; Mergers and Acquisitions; Private Equity; Decision Choices and Conditions; Governing and Advisory Boards; Management Teams; Stocks; Public Ownership; Negotiation Deal; Telecommunications Industry; Information Technology Industry
    Related
    • June 2014 (Revised October 2015)
    • Case

    Molycorp: Financing the Production of Rare Earth Minerals (A)

    By: Benjamin C. Esty and E. Scott Mayfield
    Molycorp, the western hemisphere's only producer of rare earth minerals, was in the middle of a $1 billion capital expenditure project in its effort to become a vertically integrated supplier of rare earth minerals, oxides, and metals. Yet it had just reported lower... View Details
    Keywords: Convertible Debt; Uncertainty; Competition; Startup; China; Supply ＆ Demand; Growth; Rare Earth Minerals; Discounted Cash Flows; Mining; Payoff Diagrams; Option Pricing; Capital Budgeting; Capital Structure; Cash Flow; Financial Strategy; Market Entry and Exit; Vertical Integration; Valuation; Metals and Minerals; Mining Industry; Industrial Products Industry; Canada; California
    Related

      Robert C. Merton

      Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

      Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

      Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
      • Research Summary

      Cross-Boundary Coordination and Airline Performance

      In the context of global airline alliances, this study explores how organizations engaged in partnerships for service delivery achieve coordination with each other. We will assess the impact of both cross-functional and cross-organizational coordination on the quality... View Details
      • 2024
      • Working Paper

      Automating Short-Term Payroll Savings: Evidence from Two Large U.K. Experiments

      By: Sarah Holmes Berk, James J. Choi, Jay Garg, John Beshears and David Laibson
      Automatic enrollment is often used to increase retirement savings. What are the effects of using it (or, alternatively, requiring an active enrollment choice) to increase short-term savings? We evaluate two experiments in the U.K. at employers that enable workers to... View Details
      Keywords: Retirement Savings; Participation; Automatic Enrollment; Retirement; Human Resources
      Related
      • January 2021
      • Article

      State and Local Government Employment in the COVID-19 Crisis

      By: Daniel Green and Erik Loualiche
      Local governments are facing large losses in revenues and increased expenditures because of the COVID-19 crisis. We document a causal relationship between fiscal pressures induced by COVID-19 and the layoffs of state and local government workers. States that depend... View Details
      Keywords: Local Government; Municipal Finance; Public Finance; Fiscal Capacity; Fiscal Policy; Governance; Local Range; Health Pandemics; Employment; Finance; Policy; Public Sector
      Related
      • October 2020
      • Case

      LifeBank Nigeria

      By: Brian Trelstad, Pippa Tubman Armerding and Wale Lawal
      The aspiration of addressing maternal deaths in Nigeria, which were mostly caused by blood shortages, led Temie Giwa-Tubosun to found LifeBank in 2015. LifeBank developed an online platform that enabled hospitals to connect and purchase blood from local blood banks and... View Details
      Keywords: Systems Design; Social Business; Business At The Base Of The Pyramid; Health Care; Blood; Social Enterprise; Health Care and Treatment; Growth and Development Strategy; Finance; Health Industry; Transportation Industry; Africa; Nigeria
      Related

        Case: The Allergan Board Under Fire (A)

        In 2014, the Allergan Inc. board of directors received a surprise takeover offer from Valeant Pharmaceuticals in alliance with hedge fund activist Bill Ackman's Pershing Square Capital Management. In the unprecedented arrangement between an acquirer and a hedge... View Details
        • January 2021 (Revised May 2021)
        • Case

        Delta Air Lines: Navigating the COVID-19 Storm

        By: Ted Berk and Ryan Flamerich
        This case examines Delta Air Lines’ response as demand for its services plummeted in the face of the COVID-19 pandemic, with a focus on the company’s funding needs and capital structure. Following a series of initial actions, the company’s cash “burn” had reduced from... View Details
        Keywords: COVID-19; Health Pandemics; Financial Condition; Capital Structure; Crisis Management; Risk Management; Business and Stakeholder Relations; Air Transportation Industry
        Related
        • April 1993 (Revised May 1993)
        • Case

        Northern Telecom (A): Greenwich Investment Proposal

        By: Robert J. Dolan
        The business products division has developed a business proposal asking for $50 million to fund the creation of a new telephone system for the small business market. The company's last entry into this marketplace lost $70 million. The new product would face 100... View Details
        Keywords: Risk and Uncertainty; Communication Technology; Market Entry and Exit; Corporate Entrepreneurship; Investment; Product Development; Telecommunications Industry; Canada
        Related
        • 12 Apr 2021
        • News

        The Answers Are Not Clear Yet on Semi Shortage: Willy Shih

        • 26 Apr 2017
        • News

        How this 37-year-old powerlifter became one of Harvard Business School’s best teachers

        • 27 Mar 2017
        • News

        Lauren Cohen: Harvard’s Powerlifting Finance Prof

        • March 1969 (Revised January 2000)
        • Case

        Industrial Products, Inc.

        By: Joseph L. Bower and John W. Rosenblum
        Involves the decision of whether to construct a new plant in another part of the country for a line of fire protection equipment. Capital funds set aside for the construction are blocked by Fireguard's continued record of substantial operating losses and divisional... View Details
        Keywords: Decision Choices and Conditions; Factories, Labs, and Plants; Capital; Construction; Financing and Loans; Expansion; Business Earnings; Markets; Product; Manufacturing Industry
        Related
        • November 2000
        • Case

        UPromise

        By: Michael J. Roberts and William A. Sahlman
        Describes the development of UPromise, a company that has developed a loyalty program through which corporate partners can contribute to funds that finance the education of consumers' children. Presents the accomplishments prior to the company's second round of... View Details
        Keywords: Higher Education; Corporate Entrepreneurship; Venture Capital; Financial Markets; Programs
        Related