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  • All HBS Web  (1,809)
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  • August 1995 (Revised October 1996)
  • Case

IDS Financial Services (Condensed)

By: John A. Deighton
Highlights the decision that must be made on balancing customer acquisition and retention and de-emphasizing the structural issues involved in administering the independent contractor sales force. View Details
Keywords: Customers; Customer Focus and Relationships; Decisions; Corporate Governance; Salesforce Management; Financial Services Industry
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Deighton, John A. "IDS Financial Services (Condensed)." Harvard Business School Case 596-045, August 1995. (Revised October 1996.) (request a courtesy copy.)
  • 01 Feb 1997
  • News

Made, Not Born: HBS Courses and Entrepreneurial Management

Course descriptions by Elaine Gottlieb, Judith A. Ross, and John Simon (sidebars by Elaine Gottlieb) Whether they come to HBS with a business plan in mind or become entrepreneurially inclined later in their... View Details
  • 29 Jan 2010
  • News

Back to Glass-Steagall?

or private equity funds and from engaging in proprietary trading. The ban has been dubbed the Volcker Rule, in recognition of the former Federal Reserve chairman, Paul A. Volcker, who has championed the proposal. The administration says... View Details
Keywords: Roger Thompson; Securities, Commodities, and Other Financial Investments; Finance; Government
  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

once as strong as dinosaurs, all now just as extinct. Destruction of businesses, fortunes, products, and careers is the price of progress toward a better material life. No one understood this bedrock economic principle better than Joseph View Details
Keywords: Martha Lagace
  • 30 Jan 2007
  • First Look

First Look: January 30, 2007

actually contrary to previous research. Readings in Modern Marketing Author:John A. Quelch Publication:Hong Kong: Chinese University Press, 2006 Abstract Readings in Modern Marketing is a collection of... View Details
Keywords: Martha Lagace
  • 14 Dec 2010
  • First Look

First Look: Dec. 14

addresses a decision to replace salesmen netbook PCs with iPhones, including converting the company's sales and customer applications to the iPhone platform. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/911413-PDF-ENG Hikma Pharmaceuticals (B) View Details
Keywords: Sean Silverthorne
  • 06 Jun 2023
  • Blog Post

Harvard Business School Announces 2023-24 Leadership Fellows

upcoming opportunities. Harvard Business School is grateful for the generosity of donors who have been vital to the HBS Leadership Fellows Program: James A. Attwood Jr. (MBA 1984) Fellowship, David J. Dunn (MBA 1961) Fellowship, Horace W.... View Details
Keywords: Social Enterprise
  • 01 Jun 1997
  • News

New Releases

managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger (Free... View Details
  • 01 Jan 2007
  • News

Sir Martin S. Sorrell, MBA 1968

corporate strategies, including ours." Sorrell already holds a place of honor in the world of advertising and marketing. As HBS professor and WPP board member John Quelch has put it, "Sir Martin reinvented... View Details
  • 01 Jun 2018
  • News

June 2018 Alumni and Faculty Books

Consumers Make Decisions (and Why Clinicians and Managers Should Care) by Gordon Moore (AMP 79, 1978), John A. Quelch, and Emily Boudreau Oxford University Press The direct-to-consumer business model has... View Details
  • Web

Honors & Awards - Institute For Strategy And Competitiveness

2008 Lifetime Achievement Award in Economic Development from the U.S. Department of Commerce ( press release ) 2007 Redefining Health Care named James A. Hamilton book of the year by the American College of Healthcare Executives, with... View Details
  • 01 Dec 2018
  • News

Adapting to Meet Changing Needs

Collaboration that Anticipates New Business Needs The inaugural MS/MBA cohort of students arrived at Harvard in early August. 6 Joint degree programs offered between HBS and other Harvard schools In the spring of 2018, faculty from HBS, the Harvard View Details
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

for the Global Poor: Creating Social and Economic Value, edited by V. Kasturi Rangan, John A. Quelch, Gustavo Herrero and Brooke Barton. John Wiley & Sons, Inc., 2007 No... View Details
Keywords: Martha Lagace
  • Web

Lessons in Economics | Baker Library | Bloomberg Center | Harvard Business School

Roger M. Blough, chairman of the board and chief executive officer of U.S. Steel, was the chief spokesperson for the corporation in 1962, when U.S. Steel raised its prices by 3.5 percent. President John F. Kennedy called the move “a... View Details
  • Web

Articles - Institute For Strategy And Competitiveness

(November 2014) Robert S. Kaplan and Derek A. Haas Health care providers are facing tremendous pressure to reduce costs—but evidence suggests that many of their responses are counterproductive, raising costs and sometimes decreasing the... View Details
  • Web

Courses by Faculty Unit - Course Catalog

Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0 Entrepreneurship and Global Capitalism (also listed under... View Details
  • 01 Apr 1998
  • News

Plunging Into the Net

and more cases, of doing business. As millions of individuals and organizations stake out positions on the Information Highway with Web sites, the nature of business is changing. "The Internet provides new ways to do old things," says HBS professor William View Details
  • 15 Nov 2020
  • News

Fostering Innovation in Social Enterprise Across Harvard

joint-degree candidates from HBS, Harvard Kennedy School (HKS), Harvard Medical School, and the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS)—to set up a foundation alongside... View Details
  • 01 Apr 2000
  • News

Time to Vote in University Elections

magna cum laude, JD '76 cum laude. U.S. District Court Judge. Boston, MA. Steven A. Schroeder, MD '64 cum laude; BA '60, Stanford University. President and CEO, Robert Wood Johnson Foundation. Princeton, NJ. Anne M. Sweeney, Ed.M. '80; AB... View Details
  • 01 Sep 2008
  • News

The Levitt Brand

makes a purchasing decision.” Levitt’s influence reached well beyond the classroom. “Ted Levitt was the most influential and imaginative professor in marketing history,” HBS professor and senior associate dean John View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
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