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    (Not) Paying for Diversity: Repugnant Market Concerns Associated with Transactional Approaches to Diversity Recruitment

    In a 20-month ethnographic study, I examine how a technology firm, ShopCo (a pseudonym), considered 13 different recruitment platforms to attract racial minority engineering candidates. I find that when choosing whether to adopt recruitment platforms focused on racial... View Details
    • 11 Jul 2017
    • News

    Bad For Business?

    • December 2003 (Revised May 2004)
    • Case

    Sears Auto Centers (A) (Abridged)

    By: Lynn S. Paine
    In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
    Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
    Related
    • October 2005 (Revised September 2006)
    • Case

    Sapient Corporation (Abridged)

    By: Rakesh Khurana and Joel Podolny
    Describes the start-up, growth, organizational design, and operations over the first 10 years of a professional services firm. Focuses on the creative use of organizational purpose and values as an integral part of strategy and alignment of organizational activities. View Details
    Keywords: Leadership; Organizational Culture; Change Management; Human Resources; Entrepreneurship; Growth and Development Strategy; Business Growth and Maturation; Operations; Business Processes; Management Analysis, Tools, and Techniques; Service Industry
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    • Research Summary

    Front-Line Organizational Learning

    Dr. Tucker uses operations management and organizational learning theory to understand and improve front-line work processes.  Specifically, she examines the conditions under which the problem solving routines of front-line workers are likely to result in positive... View Details
    • April 2004 (Revised June 2004)
    • Case

    Entrepreneurship Goes Global: ResMed's Gamble

    By: Christopher A. Bartlett, Andrew N. McLean and Meg Glinska
    On the basis of its innovative medical device for treating sleep apnea, CEO Peter Farrell has made Australian-born ResMed a successful global company. But the company is struggling to implement a strategy to expand the device from its focused core market to a much... View Details
    Keywords: Business Model; Globalization; Innovation and Management; Management; Marketing Channels; Production; Expansion; Medical Devices and Supplies Industry
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    • 2016
    • Book

    The Content Trap: A Strategist's Guide to Digital Change

    By: Bharat Anand
    Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, I examine a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, from The New... View Details
    Keywords: Networks; Information Technology; Organizational Change and Adaptation; Business Strategy
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    • 03 Jun 2021
    • Blog Post

    HBS Pilots First Impact Investing Fund

    This year, HBS piloted its first student-run Impact Investing Fund, focused on investing in BIPOC-led and owned small businesses in the Massachusetts area. Since launching, the fund has raised $200k, completed diligence on eight... View Details
    • September 2015
    • Technical Note

    The On-Demand Economy

    By: Cynthia A. Montgomery, James Weber and Elizabeth Anne Watkins
    This note describes the emerging on-demand economy, also referred to as the sharing economy. The note highlights several companies including Uber and Airbnb that exemplify this new mode of competition, a model that threatens to disrupt traditional firms. Uber provides... View Details
    Keywords: Regulation; Reform; Disruption; Disruptive Innovation; Strategy; Technological Innovation; Labor; Employment; Working Conditions; Human Capital; Rights; Organizational Design; Social and Collaborative Networks; Service Industry
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    • 08 Sep 2020
    • News

    Maintaining Organizational Soul While Onboarding In A Remote World

    • Research Summary

    Resource-Based Entrepreneurship

    By: Myra M. Hart
    Myra M. Hart is investigating the relationship between an entrepreneur's industry-specific experience and the success of large-scale startups. Her work focuses on the links between the entrepreneur's knowledge and reputation resources-developed in the same or a... View Details

      Creative Construction: The DNA of Sustained Innovation

      Every company wants to grow, and the most proven way is through innovation. The conventional wisdom is that only disruptive, nimble startups can innovate; once a business gets bigger and more complex corporate arteriosclerosis sets in. Gary Pisano's remarkable research... View Details
      • 06 Nov 2008
      • Working Paper Summaries

      Extending Producer Responsibility: An Evaluation Framework for Product Take-Back Policies

      Keywords: by Michael W. Toffel, Antoinette Stein & Katharine L. Lee; Chemical
      • Research Summary

      Institutions and Innovation

      Henry Chesbrough's research interests lie at the intersection of organizations and innovation. His research to date falls into two tracks.

      The first track examines the effect of the firm's institutional environment upon its ability to respond to innovation... View Details

      • 2015
      • Working Paper

      Build It, Buy It or Both? Rethinking the Sourcing of Advertising Services

      By: Alvin J. Silk and Marta M. Stiglin
      This paper provides an update on the current state of in-house agencies. Whereas traditional consideration of internalizing advertising services was framed as a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to... View Details
      Keywords: Management Practices and Processes; Advertising
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        Driving Digital Strategy

        Disruption and transformation get a lot of hype, and for good reason. Digital technologies have disrupted entire industries and incumbents have often struggled in this new world. Typical approaches used by legacy players such as using technology to improve... View Details

        • 26 Feb 2014
        • Research & Ideas

        How Grocery Bags Manipulate Your Mind

        did something good for the environment, so you can have a cookie.” New experimental research shows that shoppers are more likely to buy virtuous organic items when they bring their own reusable bags to the store than when they opt for... View Details
        Keywords: by Carmen Nobel; Retail
        • April 2005 (Revised January 2007)
        • Case

        Furman Selz LLC (A): A Tale of Two Acquisitions

        By: Nancy D. Beaulieu, Boris Groysberg and Kyle Doherty
        Profiles a firm that was reacquired by two companies with different degrees of success. Highlights integration challenges present in acquisition deals when the primary assets of the target are human capital. Focuses on Furman Selz's acquisition by Xerox in 1987; its... View Details
        Keywords: Mergers and Acquisitions; Transition; Valuation; Human Capital; Compensation and Benefits; Integration; Organizational Culture; Banking Industry; Financial Services Industry; United States
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        • January 2012 (Revised September 2015)
        • Case

        Tough Decisions at Marks and Spencer

        By: George Serafeim
        In 2007, under the leadership of CEO Stuart Rose, the iconic British retailer Marks and Spencer, with great fanfare, announced its "Plan A" initiative. Based on the five essential pillars of climate change, waste, sustainable materials, fair partnership, and health,... View Details
        Keywords: Decision Making; Environmental Sustainability; Corporate Social Responsibility and Impact; Corporate Strategy; Retail Industry
        Related
        • Article

        Build It, Buy It, or Both? Rethinking the Sourcing of Advertising Services

        By: Alvin J. Silk and Marta M. Stiglin
        This paper provides an update on the current state of in-house agencies. Whereas traditional consideration of internalizing advertising services was framed as a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to... View Details
        Keywords: Operations; Advertising; Advertising Industry
        Related