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Show Results For
- All HBS Web
(1,643)
- People (4)
- News (410)
- Research (1,011)
- Events (6)
- Multimedia (1)
- Faculty Publications (460)
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- 11 Sep 2009
- News
I Network, You Network, He, She, It Networks…
Do future MBAs emerge from the womb with business card in hand? Greet their preschool pals with a firm, not fishy, handshake? HBS alumni so frequently mention the lifelong benefits of connections made at Soldiers Field that I’ve always... View Details
- 04 Jun 2013
- First Look
First Look: June 4
over a potential international currency war. It was speculated that certain countries were purposely devaluing their currencies in order to improve their competitiveness in global markets. Emerging markets contended that the expansionary... View Details
Keywords: Sean Silverthorne
- 08 Oct 2007
- Research & Ideas
Management Education’s Unanswered Questions
get their positions. How are they socialized into their positions, and what are the consequences for organizations and society? I was also interested in theoretical questions about how new institutions emerge and diffuse in society. My... View Details
- 25 Aug 2015
- First Look
First Look Tuesday
Publications Forthcoming Management Science How Much Is a Win Worth? An Application to Intercollegiate Athletics By: Chung, Doug J. Abstract—Intercollegiate athletics in the United States have become a multibillion-dollar industry over... View Details
- 25 Sep 2018
- First Look
New Research and Ideas, September 25, 2018
Taxation and Innovation in the 20th Century By: Akcigit, Ufuk, John Grigsby, Tom Nicholas, and Stefanie Stantcheva Abstract—This paper studies the effect of corporate and personal taxes on innovation in the United States over the 20th... View Details
Keywords: Dina Gerdeman
- 06 Dec 2021
- News
December 2021 Alumni and Faculty Books
students, relocated persons, immigrants, or refugees—will find useful advice for landing a job in the United States this book. Readers will learn the different stages of the search process and how to prepare for each one, as well as... View Details
- 20 Feb 2013
- Research & Ideas
Big Deal: Reflections on the Megamerger of American and US Airways
Business Administration and author of Creating Value through Corporate Restructuring: Case Studies in Bankruptcies, Buyouts, and Breakups As United States equity markets and corporate balance sheets continue their remarkable comeback from... View Details
- 04 Mar 2009
- Op-Ed
Credit is Not the Bogey
their income for housing, and rejecting "credit-impaired" borrowers with less-than-stellar records. Credit card companies have raised fees and increased penalties. Consumers have emerged as both victims and perpetrators. They... View Details
- 22 May 2020
- Blog Post
Reflections on Service - Armed Forces Alumni Association Student Profiles
in Cambodia, advocating for women’s rights in several emerging coun- tries, and many more such actions. I am immeasurably proud of being a part in touching so many lives and will always look favorably on this past chapter of my life. I... View Details
- 01 Dec 2005
- News
Dean Jay Light Takes Charge at HBS
Education, a project is under way to examine the portfolio of offerings to foster what Light calls “a reconception” of thinking about business education for managers at different points in their careers. One new offering still in the pilot phase, the Program for View Details
- 07 Aug 2007
- First Look
First Look: August 7, 2007
downloads, and other emerging digital media (such as Internet Protocol TV). BBC WW delivered its profits back to the BBC. Since 2004, BBC WW profits had more than doubled. Purchase this case:... View Details
Keywords: Martha Lagace
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 01 Feb 2017
- News
New Regional Offices Broaden HBS’s Intellectual Reach
practices. Since then, the Initiative has established nine research centers and five offices that facilitate case writing and research; build connections with alumni and other leaders of industry, government, and academia; and create opportunities for students to gain... View Details
- 01 Jun 2008
- News
Immersion Program Digs Deep
business executives,” he notes. “It was very useful for learning about how to do business in emerging markets.” Limor Moshkovich (HBS ’09) served as one of the immersion’s student leaders. “Wherever I end up doing business in the world,... View Details
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
administrative aberration indicating weak state control, while others see it as a strategy for consolidating authority. This essay traces the historical development of iq ā and ijārah, two Perso-Arabic terms frequently translated from the... View Details
Keywords: Dina Gerdeman
- 16 Sep 2008
- First Look
First Look: September 16, 2008
behavior. We examine the role of experience over time in the emergence of the Gambler's Fallacy in binary prediction tasks. Theories of the Gambler's Fallacy and models of binary prediction suggest that recency bias, elicited by... View Details
- 25 Jan 2012
- News
Is Tax Reform Viable?
in new and emerging businesses, even if our returns were subject to the same rates as our earned income? Alas, I can find no way to justify my good-fortune tax rate. I reluctantly conclude that the few of us who can afford to make... View Details
- 22 Apr 2020
- Research Event
How Investors Are Sizing Up Climate Change’s Risks—and Opportunities
Until a few years ago, climate change’s potential impact seemed abstract for many investors. Now, as sea levels rise, hurricanes intensify, and droughts threaten food supplies, many investors are confronting its financial realities. But it’s not a simple calculation.... View Details
- 14 Nov 2011
- Research & Ideas
Creating a Global Business Code
cross-cultural management, which is that in the United States you can get a quick yes in agreeing to participate, but when you get into actual implementation, the yes may turn into a no," Paine says. "In Japan, it's likely that... View Details
Keywords: by Carmen Nobel