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  • 03 Mar 2015
  • News

Shareholders Get a Louder Voice As Companies Become More Democratic

  • 19 Jun 2013
  • News

How Institutional Theorists Can Help Solve Big Business Problems

  • TeachingInterests

MBA Elective Curriculum-- Competing Through Business Models

By: Ramon Casadesus-Masanell

The  words  “business  model”  are  inescapable  in  our  daily  fare of  business  news.  These  two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details

  • September 2016 (Revised May 2018)
  • Case

Zurich Insurance: Diversity and Inclusion

By: Boris Groysberg and Katherine Connolly
Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case “Zurich Insurance: Fostering Key People... View Details
Keywords: Managing Change; Organizational Behavior; Diversity Management; Organizational Culture; Organizational Change and Adaptation; Leading Change; Leadership; Human Capital; Human Resources; Insurance; Diversity; Insurance Industry
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  • 13 Sep 2011
  • First Look

First Look: September 13

  PublicationsHigher Ambition: How Great Leaders Create Economic and Social Value Authors:Michael Beer, Russel A. Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Publication:Harvard Business Press, 2011 Abstract View Details
Keywords: Sean Silverthorne
  • Web

Standards of Conduct - Recruiting

Hire Talent Standards of Conduct Hire Talent Standards of Conduct MBA Recruiting Standards of Conduct (2025-2026) Standards as of May 7, 2025 Ensuring a Level Playing Field HBS Career & Professional Development (CPD) appreciates the effort View Details
  • 19 Jan 2022
  • News

Author Talks: How to Gain a Competitive Edge with Organizational Culture

  • July 2001 (Revised December 2001)
  • Case

WeServeHomes.com

ServiceMaster, a Fortune 500 supplier of home services such as Terminex, Trugreen (lawn care), and MerryMaids, has a 50% interest in an Internet start-up designed to attract new customers to its services and help service providers improve quality and lower costs.... View Details
Keywords: Organizational Change and Adaptation; Internet and the Web; Information Technology; Service Operations; Service Delivery; Service Industry
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  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

  Working PapersInstitutional Pressures and Environmental Strategies Authors: Magali A. Delmas and Michael W. Toffel Abstract This paper suggests how institutional theory can explain enduring differences in organizational strategies. We propose that differences in how... View Details
Keywords: Sean Silverthorne
  • July 2025 (Revised July 2025)
  • Case

Microsoft’s Performance Across Three CEOs

By: George Serafeim
This case traces Microsoft’s evolution from its founding through 2025. Students analyze how changes in operating segments both reflected and shaped Microsoft’s strategy, culture, and financial communication. The case provides rich quantitative exhibits (segment... View Details
Keywords: Financial Accounting; Financial Statement Analysis; Disclosure; Disclosure Strategy; Disclosure Tone; Organizational Transformations; Transformation; AI; Digital; Organizational Change; Accounting; Financial Statements; Strategy; Organizational Structure; Organizational Change and Adaptation; Technology Industry; Information Technology Industry; United States
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  • January 1994 (Revised March 1995)
  • Case

NovaCare, Inc.: Living the Vision

By: Lynn S. Paine
NovaCare's CEO is considering how further to institutionalize the company's espoused values and beliefs. One challenge is integrating two newly acquired businesses; another is better aligning the values of the company's managers with those of its front-line... View Details
Keywords: Organizational Change and Adaptation; Health Care and Treatment; Labor and Management Relations; Management Teams; Values and Beliefs; Mergers and Acquisitions; Mission and Purpose; Health Industry
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  • 18 Nov 2014
  • First Look

First Look: November 18

Indus Towers, the world's largest telecom tower company, is a joint venture between three telecom rivals in India. These rivals-Bharti Airtel, Vodafone India, and Idea Cellular-combined their telecom towers to provide "shared telecom... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2023
  • News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • May 2024
  • Article

Tepid Uptake of Digital Health Technologies in Clinical Trials by Pharmaceutical and Medical Device Firms

By: Caroline Marra and Ariel D. Stern
Digital health technologies (DHTs) can enable more patient-centric therapeutic development by generating evidence that captures how patients feel and function, enabling decentralized trial designs that increase participant inclusivity and convenience, and collecting... View Details
Keywords: Health Care and Treatment; Technological Innovation; Product Development; Health Testing and Trials; Governing Rules, Regulations, and Reforms
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    Building Sustainable Cities

    By 2050 the number of people living in cities will have nearly doubled, to 6 billion, and the problems created by this rampant urbanization are among the most important challenges of our time. Of all resource-management issues, the author argues, water, electricity,... View Details

    • 13 Nov 2018
    • First Look

    New Research and Ideas, November 13, 2018

    consistent assessment, this article provides a framework to rigorously evaluate the effectiveness of compliance programs. I present empirical models that use data collected from compliance initiatives—including whistleblower hotlines,... View Details
    Keywords: Dina Gerdeman
    • 27 Apr 2016
    • Research & Ideas

    How the FBI Reinvented Itself After 9/11

    distinct, and enduring elements that give meaning and provide purpose to an organization (“who we are”). “A good match between an organization’s design and its identity is often seen as a prerequisite for... View Details
    Keywords: by Carmen Nobel
    • 08 Dec 2022
    • HBS Case

    The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

    time you don’t know if you will be making things worse or not.” As the war grinds on, and Ukraine’s key military gains are offset by Russia’s surprising ability to buffer its citizens from sweeping international, political, and corporate sanctions, the situation View Details
    Keywords: by Michael Blanding; Consumer Products
    • 02 May 2023
    • What Do You Think?

    How Should Artificial Intelligence Be Regulated—if at All?

    that will relieve humanity of mind-numbing desk work with attendant improvements in quality and reductions in cost and allow people to pursue more creative and interesting work? Or a tool so powerful that it begins to crowd out even the most creative jobs from writing... View Details
    Keywords: by James Heskett; Information Technology; Technology
    • 06 Jun 2016
    • Research & Ideas

    Skills and Behaviors that Make Entrepreneurs Successful

    the successful management of all financial aspects of a business venture. Sales. Measures skills and behaviors needed to build an effective sales organization and sales channel that can successfully acquire, retain, and serve customers,... View Details
    Keywords: by HBS Working Knowledge